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  1. Currently, the Mews Kiosk requires that you have a reservation to be able to check-in. It would be great if we had the ability to allow the guest to actually process a walk-in guest saving the front desk time. This would require preauthorization for US clients or an option to pay in full at time of walk-in.

    44 votes

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    idea to upvote  ·  1 comment  ·  Kiosk  ·  Admin →
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  2. Allow guest to modify or cancel the booking in Guest portal

    179 votes

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  3. Our front desk uses Operator when it's busy. It would be great if we don't need to double-check the open balance on the computer

    17 votes

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    idea to upvote  ·  0 comments  ·  Kiosk  ·  Admin →
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  4. The aim is to use bigger device (with bigger screen), so it is visible in the lobby and also it increases the user experience.

    4 votes

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    idea to upvote  ·  0 comments  ·  Kiosk  ·  Admin →
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  5. It is strange that "Bookers" are not able to perform 'Confirm' or 'Cancel' actions on an Optional booking as a Booker has generally been tasked with the full flow of creating / updating reservations

    13 votes

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  6. I’m traveling & staying only in Mews properties. My memory is not that great and would be amazing to see the hotel address and quick link to maps as well as after check-in show my space number. Would appreciate it as Mews hotels’ guest!

    5 votes

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    idea to upvote  ·  Aneta responded

    Hi Mewsers!
    Thanks for the idea and voting.
    Some while ago we actually released the property address together with link to Google Maps to Navigator – guest can find it in Reservation details section.

    He can also download Apple Wallet to his iPhone/iWatch (iOS feature only) where he can find this info together with his reservation details. It’s very handy as it gets downloaded to his phone. If you want to provide such a feature to guests add Apple Wallet placeholder to your emails. You can find the placeholder and instructions how to add it in our guide: https://help.mews.com/hc/en-us/articles/360001840877-Set-up-emails

    As space number is not displayed in Navigator yet, let me edit the name of this idea.

    Have a great day,
    Aneta

  7. Guests often have special requests as they make reservations, however when they receive confirmation emails with a summary of their booking details, these special requests are not included as part of those details. Therefore, adding an additional line to confirmation emails could include any additional notes that apply to those reservations, so the guests know that their requests have been received.

    95 votes

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  8. Online check-in is a great tool for properties and customers alike, which is continually expanding to include more interactive options for your guests. With one expansion, group reservations members could view all the spaces available for their booking and choose from that list to customize their experience.

    7 votes

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