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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
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  • Digital and physical keys
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  1. Apple Wallet for room keys

    Apple is allowing guest room keys to be stored within the Apple Wallet app as soon as next month. Additionally, data shows that consumers are growing weary of downloading apps such as a hotel app to get a key. The direction the consumer wishes to go is where they can receive a hotel room key via SMS, WhatsApp or Messenger and then store in their chosen wallet provider. What's Mews plan?

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    0 comments  ·  Digital and physical keys  ·  Admin →
    released  ·  Adminjames.taylor (Admin, MEWS) responded

    We're happy to share that we recently released room keys with Apple Wallet and Vostio door locks. Please see our release note for more details: https://releases.mews.com/en/wallet_based-room-keys-are-here-guests-can-now-open-doors-with-just-a-tap-of-their-device-DHOR96yD

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