62 results found
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Merge Profiles Automatically
The system should have a tool to detect automatically similar profiles (same name and surname for example) and propose one by one to merge or not the profile. It could be a big help and time saver for us, as it could take time to detect duplicate profile.
64 votes -
SC Number in Company Profile
At the moment the SC number is posted at the IATA field which is incorrect.
Please create a new field for the SC number and include it into the reporting.The SC number is the international ID for companies within Accor and helps to ensure to have the correct company profile selected.
This "little" change would effect allot and would be highly appreciated not only from MOA Berlin but all Accor hotels using MEWS worldwide.
Thank you in advance.
Best
Mariusz2 votes -
Wrong Translations Begleiter
Hello,
the name "begleiter" is a confusing translation. It should actually be called guest name!!! In addition, the name (Kunde) customer is sometimes confused with campanion ("begleiter").
Under group details all "guest"/ companion names" are listed. But above it sais "Customer/Kunde".
Underneath all rooms are listed, but with the name of the customer not with the actual guest names..
it is very confusing.Translated with www.DeepL.com/Translator (free version)
1 voteHello from the Mews product team.
We are so pleased to let you know that your feature request has been released. All translations described have now been resolved. Should you encounter any other issues, please do let us know and we will address them.
Thank you again for sharing your idea!
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Overbooking Filter to Reservation Report
please add an overbooking filter in the reservation report. So you can find these unallocated bookings easier and quicker
1 voteHi Nick,
Thank you for sharing your feedback with us. Did you know that because overbooking’s have not been allocated to a specific space you can find them in the reservations report by grouping by space?
There is a recorded overview of exactly how you can use this functionality in the link below:
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Notes should be on the status tab.
Notes should be on the status tab. some where easily visisble so that agents dont miss important details. Notes should also pop up when you open the reservation and the agent can dismiss the note once its read.
17 votesHello from the Mews product team 👋
Thank you for sharing your feedback with us!
We’re happy to let you know that your problem is now addressed with the Mews Smart Tips, bringing notes from everywhere into the reservation!
We really appreciate your input and support!
Yours,
Ettore Zotarelli
Senior Product Manager - Growth
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Print registration cards for date at once
It would be such a timesaver to be able to print all the registration cards for one day (/today) with one click!
10 votesHello Mewsers,
We have reviewed the request to print multiple registration cards in one go for the day, this is currently possible from reservation overview report.
You can perform this action by selecting a date you would like to print the registration cards for (it can be the current date or a date in the future), click the button “Registration cards” on the top right. This will open a new tab with all of the registration cards for the date you have selected, from here you will be able to print out the registration cards.
Should you have any more questions regarding this, please contact our customer care team for further assistance or let us know in the comments below.
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Automatically block favorite room to a guest
Our regular guests want the same room every reservation, right now we need to assign and block this space to them manually. My idea is to have select box to select the favorite room number of a guests in their 'profile' internals. By this MEWS can automatically block the favorite room of the guest when the reservation is made.
123 votesHello Mewsers!
We are very happy to inform you that your request to automatically assign guests to their favourite room is ready and available for your use.
Head over to a customers profile and, select the “internals” tab then click on “Preferred space features” to mark the preferences for your loyal guests.
Tip: Make sure that you have space features setup to ensure that the guests are automatically assigned to the correct room.
You can find more information about this feature by following the link below:
https://help.mews.com/hc/en-us/articles/360001841177-Create-or-delete-a-space-category
Thank you for your feedback and suggestions.
Kind regards,
Your Mews Product Team -
Automatically add guest profile to new reservations or extensions
When you're creating a new reservation inside a guest reservation/group (extension) you'll have to add, again, the guest profile. It would be way easier and faster if the guest profile was added automatically by default.
30 votesHello Mewsers,
Thank you for your feedback.
We are happy to inform you that adding an additional reservation to a group from the group reservations screen will automatically populate the guest profile. All you will have to do from there is select room and rate!
We look forward to hearing your continued feedback.
Kind regards,
Aldair -
Automatically adding of companions
My colleagues and i would like to see you guys automatically adding companions ie. (main guest) when creating a reservation
9 votesHello from the Mews product team,
We are so pleased to let you know that your feature request has been released. Mews will automatically add all guest profiles when creating a reservation. Thank you again for sharing your idea!
Kind regards,
The Mews Team
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internals
It would be useful to have a pin (like there is for paymaster accounts or returning guests) on a reservation that contains internals for a quicker review of guests' information.
4 votes -
attach files to internals tab
We have long term residential guests who stay with us through a partner provider and who each sign a contract before they arrive - it would be great to be able to attach a copy of the contract to the guest profile so we can refer to it quickly and easily.
1 vote -
Lock company profile
Would be great if we can lock certain company profiles.
So we can ensure its not overridden. Some integrating parties use these, and when deleted integrations may break. Also in certain countries specific fields are required. Would be great if we could also lock these for modification such as VAT fields/ Code fisc. etc.4 votes -
Delete profiles Automatically
being able to set up parameters for the deletion of guest data. Some countries have restrictions for how long we are allowed to store this data. I.E 2 yrs after the last check in, or something similar.
4 votes -
company cardex
Have a real Company Profile with the Billing section (like the customer profile). Would be much easier to put bills directly on the Account Receivable of the Company itself.
7 votes -
Guest profile notes
When we merge guest profile, we can lose some informations in the guest profile notes box. This is really problematic and should not happen...
84 votesWith Multiple notes, all notes that you are taking on your guest will be added to the merged profile.
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5 votes
Hello Mewsers,
Thank you for your feedback and upvotes.
We are very happy to inform you that we have released functionality that will allow you to drag and drop files directly to profiles within the profiles tab.
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Display last reservation in search bar from checked-out room today
When room has checked out, you cannot find the reservation back in search bar by searching for room number. You should go into the timeline now. It would be great if you can access this last reservation that has checked out today from that specific room in the search bar directly.
20 votesHello from the Mews product team!
We are pleased to let you know that your feature request has been released. Please check out our release notes on the new Search
Thank you for sharing your idea and helping our continuous improvement!
Yours,
Ettore Zotarelli
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Mark checked out guest as returning customer in the profile information
Once the guest is checked out, it would be great that the classification gets automatic returning icon. So at the next visit, we can clearly see that its not the customers first visit.
9 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released.
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Company name automatically filled in registration card
When a reservation is made via Company, it would save time to have the Company name pre-filled in the registration card.
19 votes -
Add loyalty program classification when a customer profile has a loyalty code.
When a loyalty code is added manually or via the channel manager, Mews will automatically assign the loyalty program classification to this customer.
34 votes
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