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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
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Guest Experience

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4 results found

  1. Ability to send a link allowing clients to call the lobby directly by clicking on it

    1 vote

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  2. Have the ability to hide rates for the online check-in. This is required for agents (wholesale) or some OTAs (packaged rates) where the rates should not be communicated to the guests.
    This should be part of the rate configuration and also affect rate display on the confirmation emails.

    10 votes

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  3. You really should be able to send SMS messages to guests. This very basic and available in PMS systems far less advanced than mews.

    Should be top priority

    18 votes

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  4. Option to send a confirmation without rates. We have a lot of companies that book rooms for their guests. They, understandably, don't want their guest to know the price that was paid for the room. Now we have to make manual confirmation for these companies to forward to their guest.

    144 votes

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    Hi everyone!


    This is already possible by implementing routing rules that send those items paid by the company directly to a company folio, instead of keeping under the guest. This is the same use-case as one must do when working with Expedia, for example.


    The routed items will not be shown to the guests, while they will still have all the information they need from the confirmation and other emails.


    Thank you for submitting your idea, and feel free to reach our support team for assistant shall you have any questions setting up your routing rules.


    Yours,

    Ettore Zotarelli - Senior Product Manager

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