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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
  • Communications
  • Digital and physical keys
  • Guest portal
  • Guest profile
  • Kiosk
  • Loyalty
  • Other

Guest Experience

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3 results found

  1. Ability to send a link allowing clients to call the lobby directly by clicking on it

    1 vote

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  2. Have the ability to hide rates for the online check-in. This is required for agents (wholesale) or some OTAs (packaged rates) where the rates should not be communicated to the guests.
    This should be part of the rate configuration and also affect rate display on the confirmation emails.

    10 votes

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  3. You really should be able to send SMS messages to guests. This very basic and available in PMS systems far less advanced than mews.

    Should be top priority

    18 votes

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