36 results found
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check-out VCC
Regarding the contactless check-out: please make sure the guest do NOT have to pay for himself when booking va OTAs whenever the VCC details are not available / payment not taken as it does not make sense and create complains
3 votesHi Mewsers!
Thank you for your input. We have updated the online check-out flow for guests with remaining balance on VCC.Guests with remaining balance on virtual credit card AND items to be paid upon check-out won’t be able to pay during the online check-out and they will be send to reception.
They will still be able to review their bill in advance and add minibar items (if you have minibar) but they won’t be able to pay with their card, neither with VCC. Guests who has nothing to pay during online check-out can finish the online check-out even though their VCC is not fully charged.
We are closely monitoring the occurrence of cases who cannot proceed via flow. So far it’s very low (2 out of 500 people). In case the occurrence will increase we will come up with more comprehensive solution.
At the moment I suggest…
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Online check-out for guests who are in a hurry
Hey, I was thinking it would be cool if there is an online check-out option for guests who are in a hurry- just in case the queue is longer at some times- they could check themselves out via the plattform with which they booked and put in the keycard in a machine (like a ticket machine). To avoid people leaving without paying open bills, the machine could decline the keycard with a loud noise and inform us at the reception. I know that this might seem too good to be true and not manageable but I have actually been to…
1 voteHi Mewsers,
we already offer the online check-out to guests who are in hurry and who want to skip the queue at the reception.Guests can do the online check-out from their phone, tablet, or laptop. In case there are some unpaid bills they are required to pay for them, they can add their billing details or claim items from minibar if your property have any.
https://help.mews.com/en/articles/4245851-what-is-online-check-outTry it out! Guests love it!
Check-out is also coming to the Operator, soon, so stay tuned! :-)Have a great day,
Aneta -
Change message is shows after Self Check in
It would be great if it would be possible to change the check in message manually:
After self check in the text shows:
„Don´t forget, your keys are on the reception“…
During Corona times many guest do not get their ke
ys at the reception. Thats why the hotel needs to change this message.4 votesHi Mewsers,
Good news! We just released this feature. You can now configure the custom online check-in instructions.How to do it?
Go to Settings > Services > Stay > Options and look for “Check-in instructions” field.Insert plain text – do not use HTML tags.
Custom check-in instruction appear at the end of the online check-in flow.Have a great day,
Aneta -
Preview of mail templates
Mail templates are currently editable and customizable using HTML within Commander. Although this allows for quite a lot of customization options, it is restricted to those who are more familiar with using HTML. Introducing a preview button or test email functionality could help properties greatly, as they could then see exactly what the final product will look like while they finalize their email formatting.
It's also important for being able to track the correspondence which was sent out to guests.
290 votesEmail preview released on 14.12.2021
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Issuing country a mandatory field in South Africa
When updating the profile information in the Navigator. The guest is required to add their passport or ID. If they select ID, and do not choose the issuing country. Mews requests that they input the expiration date. In South Africa, the ID does not have an expiration date. Can we make the issuing country a mandatory field, so that the guest cannot miss this field?
7 votesHi Mewsers!
Good news! From now on, we are requiring the issuing country for documents in South Africa. If the issuing country is Soth Africa, the expiration date is not required.Have a great day,
Aneta -
Online check-out
At the moment is missing online check-out. If the customer leaves, there should go a notification for housekeeping, that room is available and cleanable.
8 votesYay! Online check-out is released.
Learn, how it works from Mews university video:
https://vimeo.com/399601559Learn, how to set it up:
- Mews Uni video: https://vimeo.com/399321456
- guide: https://help.mews.com/hc/en-us/articles/360006518158-Set-up-online-check-outEven-though it’s released, we are still improving the feature based on your feedback shared through our feedback portal. Currently, the online check-out is not available in France, Portugal, Italy and Spain yet. But we are currently working on enabling the feature in these countries as well.
Have a great day,
Aneta
Product Manager for Navigator -
Option to edit or disable mandatory OCI/GDPR mail
We are having a lot of discomfort with the tone of voice and content of the email that gets send out automatically after booking, and thus being the first email that guests receive after they make a booking. The mail starts with "At <PropertyName>, we are dedicated to your leisure..."
This email cannot be disabled, nor can it be edited to OUR tone of voice. As our property isn't actively using online check-ins, this is for our guests a pointless email. (except for the GDPR notification) After this mail, we are still forced to send a confirmation mail, upselling mail…
28 votesHello from Mews product team!
Good news! You can now request disabling of the “Customer added” email (also known as “Account created”) through our Support.
Based on several feedback sessions with many of you this solution is looking to be the best one (comparing to e.g. email customization).
Thanks for all your inputs.
Aneta -
Quotation should be able to confirm regardless to which email address it has been sent
When you send a quotation to a custom email address, the guest will not be able to see their proper quotation, this is only possible when you send it to their own email. They can not use the blue "confirm" button due to a bug in the system. Please have this fixed, it occurs many times that we have to send the quotation to another address.
9 votes -
Display only first name or first name & initial in guest messages
Currently when messaging a guest through the Mews Messages platform the full name (or whatever name is set in the employee's profile) is displayed to the guest. This is very uncommon and I don't know a single platform that provides the first and last name of a customer support employee. In addition we should be able to give our staff protection from any harassment they could receive as a result of this. As a temporary fix you can remove your last name from your employee profile but this isn't ideal.
12 votesHello Mewsers!
Good news! Because privacy of your employees is very important for us, from now, your guests will be able to see only the first name of employee who is replying in the chat.With the first name, communication still remains personal but does not expose any sensitive information about your employees.
Have a great day and thanks for feedback you provided,
Aneta, Navigator Product Manager -
New mail templates and customizations
New e-mail templates and e-mail customization options
353 votesWe delivered customization of all emails which Mews send to guests.
We will start collecting new feedback for missing placeholders and other things separately
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Arrival and departure date to download onto online booking form
If the arrival and departure details can be downloaded onto the online form then this would suffice for an official registration form and would eliminate the need to print a registration form on guest checkin.
2 votesHi Mewsers!
Check-in can now be completely papereless. Guests can now sign digital registration cards in Navigator before arriving!Now, when guests check in online, they’ll provide all of their legally required info and their signature to create a digital registration card. Arrival and deprature date are the part of the registration card.
We’ll store the signed card on the customer profile in Mews in Files section. https://help.mews.com/hc/en-us/articles/360010283757
For more information check the release note at https://releases.mewssystems.com/.
Have a great day,
Aneta -
User friendly datepickers / mask fields
Many users have experienced trouble with the datepickers available in Mews Navigator and Distributor. Rather than selecting years from a dropdown or typing it in a field, it is currently required that users scroll back to the correct year before they are able to select the correct month and date. Implementation of more user-friendly datepickers could both eliminate confusion and frustration, making date selection much easier.
49 votesHello from the Mews product team. We are so pleased to let you know that the new version of this feature request has been released.
Thank you again for sharing your idea!
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Magic link for OCI
Magic links are a fast and secure tool for logging in to an account without password authentication. By including a magic link in confirmation emails, customers who create reservations through OTAs such as Booking.com could use that unique link to log in to their Mews Navigator accounts, update their email to correct one, confirm it using a magic link, and then complete online check-in before arrival.
19 votesHi Mewsers!
Magic link are for quite while available for you as placeholders which you can simply add to your e-mail. (if you use our default reservation confirmation template it’s already there).We provide not only magic links for the online check-in but for messaging for example. Please find all magic link in the list of all placeholders for the emails here:
https://help.mews.com/hc/en-us/articles/360001840877-Set-up-emailsGuest with booking.com addresses receives e-mails from you together with magic links (b.com resends these emails to their real address).
Have a great day,
Aneta -
4 votes
Hi Mewsers!
Good news! We have prepared an overview of all guest-facing emails being sent out from Mews.
Read about them in our help guide: https://help.mews.com/hc/en-us/articles/360009242117-Every-email-sent-to-guests-from-MewsHave a great day,
Aneta -
Automated OCI email to guests without payment details
An automated e-mail could be sent directly to the customers containing a link to Mews Navigator, where the customer can complete their user profile with payment details.
14 votes -
Make Title field optional in OCI
Introduce more options for title, include option to not specify, and/or make this field optional
10 votes
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