Mews Business Intelligence

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  1. One daily report pick up that shows occupancy, adr and revenue by segment, with dates ranges at past and future. for example, the create date, from the 1st of january to 31st of december

    1 vote

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  2. It would be great to have overview of „negative“ pick-Ups, so cancellations in the Pick Up Analytics tool. Even on the Dashboard, so you have a perfect overview of positive (bookings) and negative (cancellation) pick ups. As a reference: Pace is doing it in their pick up report

    6 votes

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  3. In the reservations report, I would like to be able to group by Date (not arrival or departure date)
    I would also like to be able to group by multiple factors.
    E.g. Group by both date and by rate code

    2 votes

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  4. There is no picked vs. unpicked status within confirmed group reservations.
    This is a pain when creating your forecasts, and predicting your unexpected wash of a group block.
    Hard to communicate to management.

    20 votes

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  5. In Manager Analytics when selecting a specific Space Category type, the occupancy percentage will be shown based on the total number of rooms within this category only.

    Is it possible to implement a way to see the occupancy of the selected category based on the total number of rooms in the property?

    This is useful for hotels to calculate the RevPar afterward.
    Thank you!
    (Asking on behalf of a client)

    3 votes

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.

    We have released an update for getting insights per space categories. Please check out our release notes – https://releases.mews.com.

    With that release, we have adjusted the behaviour to match your request.

    Thank you again for sharing your idea!

  6. Hotel and Hostel chains wish to see the complete history of items the guest has purchased across the chain. Implement a dashboard where you can see the total revenue one customer has generated so we can reward our most high valued guests.

    6 votes

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  7. Add some more options on the cancellations report to be able to forecast the expected number of cancellations for a period of time, an event, or similar. Ideas...

    1) report based on consumption date instead of cancellation date : the intention is to analyze how far in advanced from arrival date are we getting cancellations so we can forecast the number of rooms we can overbook.
    2) filter by day of week to find trends based on which days of the week do we receive more cancellations, or which days of the week are most impacted by cancellations (day of…

    5 votes

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  8. The "bookings" section of the Manager analytics is already great. We should however break down the time units and add in months, e.g "Company A" has produced 50 room nights in August 2020 compared to 40 roomnights in July 2020. Custom periods are amazing but breaking it down into months will help the user experience (less clicks) - especially the Sales department.

    6 votes

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  9. This idea is about allowing people to access Mews Analytics without having access to the rest of the system. This could be used by external partners of the group or property.

    2 votes

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  10. With the growth in workspace offices or offices that rent out work space there could be an opportunity to collaborate or synergies technology to help fill these spaces. Especially with the growth in people working from home the next BIG thing will be rent an office space for individuals and small business.

    2 votes

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  11. Add filter option by "Assigned Space" to the Financial Analytics dashboard (and why not also to Manager Analytics dashboard).

    For property managers, it is a crucial feature as filtering out financial data on a property level is key. And for property managers, an Assigned space = A property. And I can bet you will get more and more property managers as clients :)

    For hotels, this allows to track metrics on a room level.

    As the data is readily available in the database it shouldn't be difficult to implement, it's just a PowerBI set up.

    Thanks!

    8 votes

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  12. These filter does not provide enough detail to inform you where your guest's are arriving from.
    It would be very helpful to have the Reservation Report include the City and Country details for the guest. Where the guests are from can often be a conversation starter for the front desk staff, especially if they have travel experience/knowledge.
    Also, at this time of COVID, it is also helpful to know if the guest is from a locked down or red zone area.
    Suggestion: Have the City and Country fields from the Customer Profile display on the Reservation Report.

    3 votes

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  13. Room nights and total revenues per company & per hotel in the Manager Analytics dashboard, to be shown by month, quarter, year.

    4 votes

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  14. Provide the through Mews.li for us to be able to investigate how the staff are responding to Messaging.

    Messages / thread

    Number of messages

    Number of threads

    Number of unresolved

    Number of ignored

    Response time (hours)

    Initial response time (hours)

    3 votes

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  15. I would like to see what my pickup was at a specific reservation creation time not just date. This allows me to see what was on the books yesterday rather than just today.

    2 votes

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  16. You can export in Mews analytics but you cannot schedule these exports. eg. as a general manager i would like to have my daily in my mailbox daily with alwasy the same filters.

    4 votes

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  17. If you are in Management analytics and you want to go to Pickup Analytics, you need to go via the burger menu again and select Pickup + ReEnter the Filter on all pages. It would be nice to have shortcuts on the screen to switch to all analytics keeping the'Filter on all pages'

    4 votes

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  18. the analytics might be a great idea, but it would be better if you are able to custom set your dashboard.
    for example, able to search by company (rather than travel agent!), able to set a specific time bracket, pick up in the last day / week, cancellations in the last day / week.
    you might be able to do all those things, but i don't want to have to do the filters every time i open the analytics.
    plus i don't find the filters very clear (too many that make the screen tiny). some if not a lot are…

    2 votes

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  19. At the moment you can only report by reservation created date. I want to look at guests in house within a month. eg - the overlapping filter on normal reports. Because when it is created date, those guests could be any date in the future

    3 votes

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  20. On the booking window graph - is it possible to get this data by % rather than revenue amounts? eg - I want to see what % of all my bookings fall with the 1-6 day window, its hard to get an accurate picture with the revenue

    3 votes

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