Mews Business Intelligence

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  1. Currently, there are two main global technology solutions. One is Hi-tech solutions that benefit the business and the management. The other is IT Tech Solutions that make the hotel more luxurious for the guests. In a nutshell, IT solutions’ purpose is to assist and automate businesses as well as improve guests' experience. Thus, enhancing the efficiency of your business functioning, using at least some of the IT services and solutions is a must.

    1 vote

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  2. Currently it is only possible to generate customer profiles of all customers within a chain. The option to be able to split this between the different locations should be implemented as soon as possible.

    1 vote

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. Possibility to export Underlying data i Mews Analytics in order to make customized reports.

    4 votes

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    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. We already provide the option to fetch all underlying data through our Connector API. 


    Thank you for sharing your suggestions.

  4. Hotel and Hostel chains wish to see the complete history of items the guest has purchased across the chain. Implement a dashboard where you can see the total revenue one customer has generated so we can reward our most high valued guests.

    21 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. I would like to be able to set my own custom dates when scheduling reports instead of using the preset settings.

    5 votes

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    Hello from the Mews product team,


    Thank you for your suggestion. It is already possible to set up a start date and frequency for all scheduled reports. Please check this guide for more detailed information.


    Kind regards,

    The Mews Team

  6. This idea is about extending guest segmentation in Manager Analytics.

    The North American market needs to be able to report not only by country but also by state/province/city.

    This will allow for greater insight into which markets produce and allow for more targeted marketing to a specific region.

    This takes into consideration the regional differences such as holidays.

    15 votes

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  7. In Mews analytics credit card reporting, please include the settlement Id so we can have a singular report to reference across our payouts from all the properties in our chain daily.

    2 votes

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    Greetings from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. It would be good if on the Check-out report we could change the date we are looking at. It would mean that we could print out the check-out report the night before for housekeeping.

    1 vote

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    Thank you for engaging with our forums. Mews is on a mission to automate all admin, so our aim is for you to not have to print reports! With that in mind I am moving this to unlikely. 


    Kind regards

    Bethany

  9. include non-bookable service revenue into Manager analytics, use case corrections are made with additional service

    1 vote

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  10. One daily report pick up that shows occupancy, adr and revenue by segment, with dates ranges at past and future. for example, the create date, from the 1st of january to 31st of december

    2 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  11. The "bookings" section of the Manager analytics is already great. We should however break down the time units and add in months, e.g "Company A" has produced 50 room nights in August 2020 compared to 40 roomnights in July 2020. Custom periods are amazing but breaking it down into months will help the user experience (less clicks) - especially the Sales department.

    13 votes

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  12. A report where it shows the guest language.

    3 votes

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  13. Ability to set customized reports as favorites in Manager Analytics. I find the Mews reports very difficult to use, and on my system, it takes very long to change report settings. It would be helpful if we could set reports as standard with the data data we need. Furthermore, have easier to use options to search for specific dates so we can quickly draw data for a particular period. Thank you.

    3 votes

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    Hello, 


    Thank you for your submission. I am converting this to unlikely given the responses received so far. We will of course consider this feedback in all new reports we design in the future. 


    Many thanks

    Bethany

  14. This idea is about supporting additional translations in Mews Analytics.

    Requested languages:
    - French

    6 votes

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    Hello from the Mews product team. As this idea has not received many votes, we are moving it to unlikely for the time being. Many thanks for your contribution to the forums. 


    Kind regards, 

    Bethany

  15. Be able to include Revenue, ADR and OCC OTB in the Pickup Analytics.

    1 vote

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  16. Include room nights OTB not only the OCC in the Manager Analytics YoY details and also include the Pickup made the last -1 day, -3 days, -7 days, -14 days, -30days by using filters.

    1 vote

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  17. In the activity report, it seems like we only display the top 10 employees by amount of "activities" performed (descending). Have tried to export the report to Excel, but it does not seem to show a break-down per employee (i.e. no employee names were displayed) only total by hour & day of week.

    1 vote

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  18. Before 25th of October in Mews Analytic properties could see all the dates they set up the report for. However, after 25th the empty lines are hidden and reports is shown only from the Live date in Mews

    1 vote

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  19. although my profile is set up correctly with british language and britisch culture, Mews is STILL showing me american dates. this is apparent in analytics as well as confirmations i email.
    i have asked in the past to get this solved but nobody seems to be interested.

    2 votes

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    Hello from the Mews product team.

    We are so pleased to let you know that we have extended the configuration of Mews Analytics to correctly accept the language and culture settings.

    Thank you again for sharing your idea!

  20. It would be great to have overview of „negative“ pick-Ups, so cancellations in the Pick Up Analytics tool. Even on the Dashboard, so you have a perfect overview of positive (bookings) and negative (cancellation) pick ups. As a reference: Pace is doing it in their pick up report

    7 votes

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