Mews Business Intelligence

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  1. This idea is about allowing people to access Mews Analytics without having access to the rest of the system. This could be used by external partners of the group or property.

    1 vote

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  2. With the growth in workspace offices or offices that rent out work space there could be an opportunity to collaborate or synergies technology to help fill these spaces. Especially with the growth in people working from home the next BIG thing will be rent an office space for individuals and small business.

    1 vote

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  3. These filter does not provide enough detail to inform you where your guest's are arriving from.
    It would be very helpful to have the Reservation Report include the City and Country details for the guest. Where the guests are from can often be a conversation starter for the front desk staff, especially if they have travel experience/knowledge.
    Also, at this time of COVID, it is also helpful to know if the guest is from a locked down or red zone area.
    Suggestion: Have the City and Country fields from the Customer Profile display on the Reservation Report.

    2 votes

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  4. Provide the through Mews.li for us to be able to investigate how the staff are responding to Messaging.

    Messages / thread

    Number of messages

    Number of threads

    Number of unresolved

    Number of ignored

    Response time (hours)

    Initial response time (hours)

    2 votes

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  5. You can export in Mews analytics but you cannot schedule these exports. eg. as a general manager i would like to have my daily in my mailbox daily with alwasy the same filters.

    3 votes

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  6. If you are in Management analytics and you want to go to Pickup Analytics, you need to go via the burger menu again and select Pickup + ReEnter the Filter on all pages. It would be nice to have shortcuts on the screen to switch to all analytics keeping the'Filter on all pages'

    3 votes

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  7. I would like to see what my pickup was at a specific reservation creation time not just date. This allows me to see what was on the books yesterday rather than just today.

    1 vote

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  8. At the moment you can only report by reservation created date. I want to look at guests in house within a month. eg - the overlapping filter on normal reports. Because when it is created date, those guests could be any date in the future

    2 votes

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  9. On the booking window graph - is it possible to get this data by % rather than revenue amounts? eg - I want to see what % of all my bookings fall with the 1-6 day window, its hard to get an accurate picture with the revenue

    2 votes

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  10. the analytics might be a great idea, but it would be better if you are able to custom set your dashboard.
    for example, able to search by company (rather than travel agent!), able to set a specific time bracket, pick up in the last day / week, cancellations in the last day / week.
    you might be able to do all those things, but i don't want to have to do the filters every time i open the analytics.
    plus i don't find the filters very clear (too many that make the screen tiny). some if not a lot are…

    1 vote

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  11. Now the ageing periods are based on age relative to expiry date. But in fact you ageing period should be relative to invoice date, especially if you would consider adding an ageing factor. In the best scenario this could be an extra filter for that page: Ageing based on expiry date or on invoice date.

    2 votes

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  12. Financial analytics - open invoices. I see that you have the ageing periods in there. The only thing that is really still missing here is 1 amount: the ageing factor. Is there any chance that you would develop this. For those who are not familiar with this terminology; the ageing factor= SUM(outstanding amount*nr of days outstanding per invoice) divided by total amount outstanding.
    This factor (1 number) gives an immediate glance of your accounts receivable status. Back in the days hotels were always aiming to be around the number of 34.
    Hotel owners, General Managers and the accountants would use…

    2 votes

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  13. Where the hotel or group has a fiscal period that is not a calendar year it would be nice to be able to set to the filter dates to default to the fiscal period.

    1 vote

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  14. Ability to import historical pickup data (booking pace) from their current PMS into Mews analytics. In order to compare YoY pickup

    1 vote

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  15. The costumer stat. report does not take all arriving or inhouse profiles, but all profiles regardless of status. This means that it includes a lot of profiles that are "unknown" "N.N", or "pax two" which is a lot of work to clean up. It would be better for the report to only count guests who were actually staying at the hotel.

    2 votes

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  16. 2 votes

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.

    We are so pleased to let you know that the option to “Set filters as default” in Mews Analytics has been released. That way you can configure the default space type filter for your Analytics.

    Please check out our release notes – https://www.mews.li/app/release-notes and related Help article https://help.mews.com/en/articles/5075522-set-filters-as-default-in-mews-analytics.

    Thank you again for sharing your idea!

  17. Show the availability screen on Mews Analytics per room type

    2 votes

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  18. When you have a chain of hotels you always see the data of the entire chain first, which makes it unnessarary slow. Maybe default the hotel choosen? Or make it an option per employee/ Eg. the ceo of the chain will want to see them all, but the general manager of hotel x, will by default want to see his own hotel.

    1 vote

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  19. Get a correct number of spaces when creating a parent room consisting of to existing rooms. MEWS now counts 2 connecting rooms, as 4!

    1 vote

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  20. In Manager Analytics, it considers only definite bookings (Confirmed, Started, Processed). This idea is about also including Optional bookings and allow by a filter to include them into the calculations.

    15 votes

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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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