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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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75 results found

  1. It would be nice to be able to put a limit on how far back users can make reports. For example; with the current payment report a low level user can see all payments and revenue years back. This doesn't make sense to me at all.

    1 vote

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  2. Please split the different available reports in the Permissions tab when assinging roles to employees.
    This way we can make several reports, like a reservations report, available for a number of employees who need this while they do not need permission to the Accounting report or Accounting ledger f.e.

    1 vote

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  3. In Spain, where I reside, it is mandatory by law for an invoice to include a passport or ID to be valid. Currently, when a customer enters their passport information into the reservation system, it does not automatically populate on the invoice. This requires manual entry for each reservation, which is time-consuming and prone to errors with all the companies that at least work in Spain.

    Suggested Solution:

    It would be very helpful to have an automatic transfer of the passport information from the reservation system to the invoice field.

    Benefits:

    Improved Efficiency: Reduces manual work and saves time for
    2 votes

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  4. An employee can only see one bookable service, but not the other. This is useful when there is a management company with lots of different clients/bookable services and everyone has only access to their own bookable service.

    1 vote

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  5. Allow the full user edit screen for admins when editing another user like when your editing your own profile / account.

    We add the users to mews and would include 2FA and profile picture so new users have a fully set up account. Right now these options are not available for admins (we have a specific hardware for 2FA and dont want employees to use their private mobile phones for 2FA for security reasons).

    Also it would be great to have an option to specify what users can change by itself similar to the enforce 2FA. Good behaviour would be…

    4 votes

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  6. A user profile with view-only permissions, where the user can access all information related to reservations but cannot edit it.

    1 vote

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  7. Our organisation has a lot of problems with incorrectly merged customers, which can become a sensitive GDPR issue.
    We would like the function to be locked behind a certain permission that can be assigned to users.
    That way the permission can be assigned to managers only.

    1 vote

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  8. the news device authentication feature email informing a user of a new login is a nice addon, however a copy to the property admin even better; as the property admin can easily filter any particulars as to whom and when, as well as the location.

    as the location is usally (close) to the actual physical address of a hotel, there are numerous questions when it is not 100%, and the champion can then tacle this issue first hand

    1 vote

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  9. Allow Admins to track Employee Login + Signout Activities (not only date and time) but also indicate an origin for the login.

    1 vote

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  10. Add ability to manager employee supervisor in MMP. This would be helpful for the new Mews University reporting, etc. currently it seems we still have to manage the supervisor settings at the property level. this makes it harder for managing corporate or multi property staff.

    2 votes

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  11. I have been attempting to limit the access front of office employees have to financial data or payment information which is both sensitive to the business and confidential. MEWS have informed me there is no way in preventing any employee who has access to changing housekeeping status to also view the financials of the business.

    Please could I have some help or if anyone else is finding this as an issue. While creating different roles and users I tested this ability to view all financial information. Therefore, any user with housekeeping privilages can view any information within ‘Finance’ on the…

    4 votes

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  12. On my team, we have a lot of people that "wear many hats" As an example, we have 6 people on the guest services team. 2 of those 6 are concierge as well and will be the ones assigned to follow up with a guest when they request recommendations.

    Instead of assigning a task generally to the whole Guest Services team and wait for these two specific people to address the task, I would like to be able to assign people multiple roles so that those two people can be Guest Services and Concierge. This is just an example, at…

    3 votes

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  13. We have collaborators who have left the company, and we haven't been able to revoke their permissions. As a policy, we don't delete user accounts but rather remove their permissions. However, we've encountered cases where we can't do this because they have scheduled automatic reports, and as administrators, we can't view or remove them.

    1 vote

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  14. Bij het aanmaken van een nieuwe gast of bedrijf het kunnen plaatsen van afspraken of specifieke wensen van een gast.
    Bij het aanmaken van een nieuwe reservering dat deze gegevens dan worden overgenomen. Automatisch in het veld van eigenschappen worden vermeld.
    Denk aan - gastvoorkeur op eerste etage, kamer met bad

    1 vote

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  15. to give the right to close a bill at any time only to a specific person not the whole organisation

    1 vote

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  16. It would be great if you can put your custom links as shortcuts at dashboard

    2 votes

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  17. Add a feature where specific rates (e.g heavily discounted private rates) can not be viewed by all users and instead only be booked by certain higher management.

    5 votes

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  18. It would be great if we can delete multiple employees/users at the same time (in bulk) in stead of doing it 1 by 1

    3 votes

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  19. The onboarding manager should stick with the project for 6month to a year and not 5 days after going live. We are a new hotel and did not have reservation prior to going live. now that we are live several questions arise and there is no direct number to contact. I have read the help articles but still do not get a clear answer from them. I have submitted the question through contact us and still have not gotten answers. If there is a number to call direct when it is an urgent need that would be more helpful.

    2 votes

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  20. 3 votes

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