502 results found
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Include a source attribution question to booking
When a guest books on the booking engine, including a dropdown to select how they heard about our property, so we can accurately track where guests hear about us.
2 votes -
Include author's name in reservation and guest notes
It would be really useful if Mews recorded and displayed the name of the user that created notes when reservation and guest notes are used. E.g. if user A adds a note to a reservation saying "Please upgrade if possible", user B can see that user A created that note.
2 votes -
double room supplement / Doppelzimmerzuschlag
Double room supplement
It is recommended that the double room supplement is shown separately from the single price on the invoice. This is particularly advantageous for business travellers who are travelling with a companion and require a separate invoice.Doppelzimmerzuschlag
Es wird empfohlen, den Doppelzimmerzuschlag separat vom Einzelpreis auf der Rechnung darzustellen. Dies ist insbesondere für Geschäftsreisende vorteilhaft, die in Begleitung anreisen und eine separate Rechnung benötigen.71 votes -
Availability & Occupancy Report Export Improvement
The report is functionally comprehensive but prioritizes data completeness over usability. Customers often struggle with it because the report is designed as a data export rather than a management report. The concerns are poor readability, no executive summary, and too much detail by default.
Some improvement requests:
Users are presented with 16 tabs and more than 100 daily columns per sheet, making key operational insights difficult to identify.
Consider introducing a summary dashboard with occupancy, availability, arrivals, departures, ADR, and exception metrics, while moving room-level detail to secondary drill-down tabs.
This would significantly improve readability and reduce the perception that…
2 votes -
Notify staff when blocklisted customer attempts to book a reservation
Receive notifications when a blocklisted customer attempts to book to stay at the hotel so that the team are aware of blocked guests who are trying to book in.
70 votes -
mobile amenities - should be able to be managed centrally in Mews
Mobile amenities that are not part of the standard room equipment (e.g., extra beds, baby cots, diaper bins, children's stools, coffee/tea service, bathrobes) should be able to be managed centrally in Mews. Currently, mobile, limited-availability amenities cannot be centrally represented in Mews. Hotels are forced to work with external lists or manual coordination to track availability and usage. This leads to a lack of transparency regarding availability, double bookings, increased coordination efforts between reception and housekeeping, and potential guest dissatisfaction. We would like the ability to create mobile amenities centrally in Mews, manage them with a limited quantity, assign them…
5 votes -
Automatically assign a task when a product is added
Our operations and guest experience would be so much smoother if tasks were automatically assigned to a specified department when a product is added! Product options currently only automatically assign tasks if a product is added during online check-in. This should be an option when a product is added during any step of the guest journey - either by the guest or by the reservations specialist.
144 votes -
Require guests to enter the exact age of each child in the Booking Engine
The Mews Booking Engine should allow properties to require guests to enter the exact age of each child included in a reservation.
Simply asking for the number of children is often not sufficient, as a child’s age can affect:
Room occupancy and maximum capacity
Availability of suitable beds or cots
Pricing and child discounts
Breakfast charges
Which room types can accommodate the familyCollecting the exact ages during the booking process would help properties offer the correct room and price from the beginning. It would also reduce the need to contact guests afterwards for additional information and help prevent bookings…
2 votes -
detach a reservation from a group
Function to detach a reservation from a group. if you mistakenly group a wrong reservation, there is absolutely no return!!!
1 vote -
liste d'attente
Est ce possible de creer une liste d'attente directement dans Mews quand nous affichons complet une certaine journée et qu'un client veut absolument etre sur une liste d'attente au cas ou nous ayons une annulation de derniere minute
1 vote -
loyalty recognition
At the moment the mews kiosks does not recognise loyalty members and/or returning guests. can we automaise this so the guests get recognised at the loyalty level in the system and can get options of either choosing restaurant vouchers or extra points for there stay? or atleast a text saying that if you are a member, contact the front desk
1 vote -
Fire Attention
First of all there should be a Fire Attention tick box (ideally a tick box which is Quick or a note field where you can insert a comment like Wheelchair, Pet etc) in the Reservation screen.
This information should then come up in a report called Fire Report (or similar) which should be a 1 click print button in Mews like the Timeline, New Reservation button which is QUICK and EASY to print in case of emergencies. Important information on this report: Sorted by room number with the following information: Room, Last and first name and how many people and…
1 vote -
Planned Room Moves Before Check-in Within One Reservation
Summary: Add the ability to schedule a room move before check-in within a single reservation. This would support a planned “réservation en escalier” without requiring the property to create multiple consecutive reservations for the same guest.
Problem: When a property already knows before arrival that a guest must change rooms during the stay, the current workaround is to create separate reservations for each room period. For example, a three-room itinerary may require three linked reservations. This creates unnecessary administrative work and increases the risk of:
- Fragmented guest and reservation records
- Manual handovers between reservations
- Confusion for front-office…1 vote -
Reservation overview
In Reservation overview if you want to look another date, you must click DATE, then SEE REPORT.
Just adding 2 ARROW´S BUTONS would be such a good improvment to navigate forward or backwards. Faster search, less clicks, no choosing dates. Simple
--> Tomorrow Overview
<-- Yesterday Overview2 votes -
waitlist button
When the hotel is fullbooked it would be good to have somewhere to put in guest info to a guest that wants to stay a particular date that currently full so it automatical shows in the desktop thats a room have been canceled and a guest from waitlist can be contact.
1 vote -
Availability Block Report New Look and Features
Being able, as it previously was, to filter also by travel agency, company etc. To be able to retrive more info about a specific costumer.
Old look was easiest to consult/use.
1 vote -
Expose Voucher Code on Reservations and Reports
Problem Statement
Currently, Mews allows users to search and report on reservations using the Voucher Name. However, a single voucher name can be associated with multiple voucher codes throughout a season or campaign. While the voucher name is available in reservation reporting, the specific voucher code used to redeem the reservation is not visible on the reservation or in standard reservation reports.
This makes it difficult for properties to accurately track voucher redemption performance and analyze the usage of individual voucher campaigns.
Requested Enhancement
Add the redeemed Voucher Code as a field that:
- Is visible on the reservation details.
- Can…
2 votes -
Get notified when a guest cancels a reservation
Would like to recieve an email or task or notification (or a choice of notification) when a guest cancels their accommodation booking.
This is so we can reach out and confirm as well as ask why(for tracking purposes) as well as refund their deposit, rather that the guest having to reach out to us first (for guest experience)2 votes -
Restricted rate layout on Reservations page
After the recent update, the Reservation page feels more cluttered when displaying restricted rates. Previously, only the text “Restricted” was shown, which made it clear and easy to distinguish these rates.
Now that both the price and the “Restricted” label are displayed, it’s less clear. We would prefer the previous layout, as it was cleaner and easier to work with.
5 votes -
Support creation of custom fields on different objects (e.g. reservation, contact, etc...)
Other PMS that we have used support the creation of custom fields. These could be short/long text, lists (single/multiple select, radio buttons), checkboxes, etc... This is particularly relevant for API connections, for other systems to be able to read/write data rather than needing a parallel table elsewhere. Examples include access systems with codes (yes there's a table in the back-end of Mews but it's not viewable at reservation level), screening systems (e.g. has guest been verified), etc... I'm really surprised that Mews doesn't supply this functionality in 2026...
1 vote
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