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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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95 results found

  1. It would be great if Mews had an option to separate buildings - I have several properties I have worked with that have multiple buildings (i.e. a barn, a house, an extension or two tower blocks all selling under one brand), and in some cases multiple financiers who need statistics on each building or multiple buildings with different aspects of accommodation splits etc, but setting this up for accounting is really difficult. MEWS already has a building number field in the settings for spaces; it would be great if we could just filter accounting reports based on the Building Number…

    3 votes
    How important is this to you?
  2. Ich fände es hilfreich, wenn bestehende Verfügbarkeitsblöcke in der Zeitachse mit angezeigt würden. Ich verschaffe mir gerne vor Buchung einen kurzen Überblick in der Zeitachse, was an dem Tag los ist. Wenn man eine Buchung anlegen will, werden die Zimmer aus dem Block als nicht mehr verfügbar angezeigt. Ich sehe, dass einiges verfügbar ist, aber bei Buchung dann nicht mehr. Dann muss ich erst im Verfügbarkeitsblock nachsehen (und auf die Idee kommen, dass es daran liegt), ob dort was hinterlegt ist. Eine andersfarbige Anzeige des Blocks würde sehr helfen.

    4 votes
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  3. If you want to block a room for internal use you have to this one by one. a multi choice would be helpfull

    3 votes
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  4. The ability to add internal notes to spaces/space categories

    2 votes
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  5. Dear all,

    We are currently in Peak Season, and the hotel is fully booked on certain dates. However, we have noticed an issue where, despite some room categories being overbooked, the hotel remains open for new reservations. This situation should ideally not occur, or there should be an alert indicating that the hotel is fully booked, requiring validation for any overbooking.

    For example:

    The hotel has 15 rooms in total, divided into 3 categories (Classic, Superior, and Sea View, with 5 rooms each).
    For the night of December 31st, the hotel is FULL (15 rooms sold), but there is an…

    3 votes
    How important is this to you?
  6. It would be very practical to be able to make a reservation without having to specify the occupants. For example, for company seminars where some rooms remain unoccupied despite the hotel being privatised, we are obliged to add at least one adult to the booking, even if the room is empty. This complicates management and does not reflect reality.

    1 vote
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  7. Within "Space configuration" page, I would like the list of space features to be displaying short names and also not listed in new line for each features, but have them in all 1 single line (wrap within the column) to save some space.

    1 vote
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  8. More space types for hourly services would be helpful - i'e.: Yoga/Experiences spot

    2 votes
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  9. Guest book a room online for 2 adults in a room where we can accommodate 2 adults maximum. But the guest check in with a baby. And we want to adjust the occupancy of the room to 2 Adults and 1 Baby. This is needed for the security of the guest in case of e.g. a fire. It is essential that we know how many people are in the hotel and how many are in a certain room. If we change the maximum occupancy to 3 this would mean guest can book the room for 3 adults. Only we do…

    15 votes
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  10. What about a room plan where we can see a map of the rooms by floors (filter), and know exactly where they are located. It would be really helpful at the time of assigning rooms or help guests with their wishes about "room facing the backyard instead of the road" and long etc. This map could show in which status is the room so we could see if the room is inspected or not, occupied or not, etc. Could this may be a future feature for Mews?
    Thank you for reading this suggestion!

    1 vote
    How important is this to you?
  11. It can be cumbersome to filter further on the "Assign" Page (hand icon) when a client has already filtered the service on the "Spaces" Tab (house icon), especially for the number of Spaces we still have to go through in order to select the correct space per that service. Somehow, ALL the spaces are still listed regardless of the filtered services.

    2 votes
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  12. Can you under the Availability Block Report add a column for Picked-up/Blocked rooms?

    So we easily can see what block that still have rooms blocked but not picked up, without having to open each and everyone to check for blocked rooms.
    Per today we only see "status, Start, End, Release, etc"

    Then we can more easily sell it to someone else !

    7 votes
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  13. While Editing Restrictions in calender mode or in List mode the view goes after saving always back to today and not to the preselected date period.

    1 vote
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  14. It would be very useful to create a time frame with different minimum capacity by room, i mean adapt capacity to diferent time periods to enable dynamic pricing for peak/low season.
    It's needed too to charge free children in one specific period for commercial purpouses

    1 vote
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  15. We are a small events venue with 22 guest rooms. When we get a wedding room block it is almost always for all rooms on property. When setting up a block, we add all 22 room categories one by one. We would really love it if there was a bulk add option all space categories to the block. Also helpful if there was a way to then allocate all available rooms in a category and not click on each category to adjust the number of spaces held.

    6 votes
    How important is this to you?

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. I'd like to make a suggestion regarding our hotels. As they are owned by multiple owners, each one is assigned different rooms. Profit sharing is based on the revenue generated by these rooms. Therefore, we need each room to have a separate accounting account

    1 vote
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  17. With the recent release of hourly reservations, we have noticed an increase in demand from customers who want to manage their bikes on Mews. As Mews currently does not support “bike” resource type, they often use workarounds.

    Would you like bikes to be added to the list of supported types? Let us know!

    You can increase the chances of bikes being added by sharing more details about your service and why bikes are important to you. Thank you.

    14 votes
    How important is this to you?
  18. A client raised a strategy they used at their property to manage overbookings in lower space categories.
    They would add an availability adjustment of +1 to the space allowing it to overbook. Once that eventual booking enters Mews, they would then reassign it to the actual space available (a space that typically is last to be sold).
    However, the +1 adjustment currently remains unless a user intervenes manually to remove it. Suggestion: Is there a way to automate the release of that adjustment by considering "full occupancy" of the hotel at that point?

    2 votes
    How important is this to you?
  19. we would like to provide varying discounts for different dates on dependent rates. Currently, we need to use a separate rate for each discount percentage we would like to offer. It would be much better if we could simply adjust the discount percentage directly in the dependent rate for each day.

    1 vote
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  20. With the increased adoption of bookable services functionality, we have noticed an a demand from customers who want to manage their boats (and sometime house boats) on Mews. As Mews currently does not support “boat” resource type, they often use workarounds.

    Would you like boats to be added to the list of supported types? Let us know!

    You can increase the chances of boats being added by sharing more details about your service and why boats are important to you. Thank you.

    9 votes
    How important is this to you?
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