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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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78 results found

  1. Shortcut for search bar

    I love the search bar navigation. I use it to find almost all reports or settings even though I know where to find a lot of this stuff in the menus. It's still just faster to get places on the search bar. I also really love the shortcuts provided for the commonly used things.

    I want there to be a shortcut that places my cursor on the search bar. It just makes sense to me that if you already have your hands on the keyboard and the next thing you are going to do is type a search, it would…

    2 votes
    0 comments  ·  Other  ·  Admin →

  2. look up reservation through confirmation number

    Have the possibility to look up a reservation through the confirmation number.

    3 votes
    1 comment  ·  Other  ·  Admin →

  3. Chat icon location

    Since the new update a chat icon for mews support has been added in the left corner. With the computers in our hotel we can´t change resolutions which causes issues as the icon is blocking some of the tasks in reservation. Is there a possibilty to disable this icon per account or move it slightly?

    1 vote
    0 comments  ·  Other  ·  Admin →
    released  ·  AdminEttore Zotarelli (Senior Product Manager, MEWS) responded

    Hello from the Mews product team!

    We are pleased to let you know that the chat bubble no longer appears automatically, and will only show if there's an ongoing conversation happening. Please note the chat bubble disappears only after you finish your conversation with the digital assistant (by clicking on end chat). 


    Thank you again for sharing your idea!

    Ettore

  4. rooming list integration

    can we avoid manual work i.e. putting names / creating profiles when we receive rooming list for groups ?
    Anyway for Mews to read and process rooming list in Excel or Word form ?
    Thank you!

    2 votes
    0 comments  ·  Other  ·  Admin →
    released  ·  AdminAldair (Product Manager, MEWS) responded

    Hello,


    Thank you for sharing your feedback with us. Mews currently supports a rooming list in Excel format that enables you to add guests details to a file and upload them to Mews.


    You can learn more about the rooming list in the guide and below, the guide also contains a video on how to use the feature.

    https://help.mews.com/s/article/manage-group-reservations-with-a-rooming-list?language=en_US


    Should you have any questions, please contact our support team.

  5. Availability Blocks - rolling release

    add rolling releases to availability blocks so FIT allotments can be managed, e.g. 7 days prior to arrival.

    26 votes
    3 comments  ·  Other  ·  Admin →

  6. change customer details when adding extra rooms

    When using "add another reservation" it should be possible to change guest/customer name. Instead of adding rooms for same person

    4 votes
    2 comments  ·  Other  ·  Admin →
    released  ·  AdminAldair (Product Manager, MEWS) responded

    Hello Agnes,


    Thank you for sharing your request with us. It is currently possible to add a new guest profile when adding another reservation to an existing group.


    In order to do this, you can click on the  add another reservation button > Mews will pre-fill the date range and open the second step of the new reservation screen > In the customer section select the "X" to remove the current profile that has been pre-filled and add the name of the new customer you would like to add. This will create a new reservation with the name of the new customer to your group.


    Should you have any issues, please contact our customer care team.

  7. cancellation state in Availabilty block report

    Availability block report there are two statuses: optional & Confirmed. I would request that you can also have a cancelled state aswell. That way you can have a overview of all cancelled blocks, statistics regarding which blocks were picked up and easier communication within the hotel and the booker.

    23 votes
    4 comments  ·  Other  ·  Admin →

  8. Block Rates

    Insert a day by day rate per block manually instead of selecting an existing rate that has the wrong prices. Because we don't have fix block prices and maybe there are multiple blocks for one day with another rate.

    4 votes
    0 comments  ·  Other  ·  Admin →

  9. Searchbar: search on IATA number (NCH)

    In a big chain with 12500+ travel agents, it is a must to being able to look on IATA number. A lot of TA's have the same name but may have another IATA number.

    3 votes
    released  ·  0 comments  ·  Other  ·  Admin →

  10. Search bar : lookup company identifier (NCH)

    In a big chain with a lot of companies, it is a must to be able to lookup on the company identifier. A lot of companies have the same name but other identifiers.

    2 votes
    0 comments  ·  Other  ·  Admin →
    released  ·  AdminEttore Zotarelli (Senior Product Manager, MEWS) responded

    Hello from the Mews product team.


    We are pleased to let you know that your feature request has been released and it's now possible to find companies by their "External identifier" in Mews.


    Thank you again for sharing your idea! 

  11. URGENT serious issue with names not displaying in reservations!!!!

    we are not able to see anywhere the list of names when doing a search. not when making a booking, not when adding a guest to a booking, nothing nowhere.
    this is a huge issue as bookings can't be completed or amended and mistakes are being made. can't even add a booker who has now asked me twice already for the payment link to be sent to her!!!!!!!!!

    1 vote
    0 comments  ·  Other  ·  Admin →
    released  ·  AdminAldair (Product Manager, MEWS) responded

    Hello Simone,


    Thank you for sharing your feedback with us. We have identified the source of this bug and have resolved it with our team.


    Should this issue persist for you, please contact us as soon as possible.


    Kind regards,

    Aldair

  12. Availability Blocks

    Please allow for different room quantity allotments over each date to reflect typical room block patterns. Currently, I can only enter the same amount of rooms over each date, that is not how blocks usually work and it prevents me from easily entering the rooming list in the block once it goes definite.

    1 vote
    0 comments  ·  Other  ·  Admin →
    released  ·  AdminAldair (Product Manager, MEWS) responded

    Hi Kenna,


    Thank you for sharing your feedback with us. It is currently possible to set room quantity per day, per space category in a block.


    In order to do this, click the "Adjust" button on the block dashboard > Select a date where you'd like to remove availability and manual enter the number. This action can be done for any date within the block, whereas the bulk update option allows you to set different room quantities for a selected period.


    If you encounter any issues with the above, please contact our support team.


    Kind regards,

    Mews Product Team.

  13. Sending emails from mobile

    until recently I was able to send emails to guests from my cell phone. Something has changed and now I am not able to access the send button so I can't send emails from my phone anymore.
    I could do this, then it recently changed, I sent an email and it was updated, but just went back to not being an option a week ago :(
    thanks

    1 vote
    0 comments  ·  Other  ·  Admin →
    released  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team.


    We are so pleased to let you know that we have reviewed this case and re-enabled the ability to send emails from mobile devices in Mews.


    Thank you again for sharing your feedback!

  14. system error with making additional booking

    i am trying to make a new booking for a guest as part of a "group".
    however, the system does not let me chose the correct service option and insists i book a cot instead of an apartment.
    totally pointless.
    i do not wish to make a new reservation from the guest profile as i wish to keep all the other information of the current booking. reason is that there is a short break in the existing booking and not a complete new one.
    thank you for investigating and fixing.
    PS - this is not the first time this happens…

    1 vote
    0 comments  ·  Other  ·  Admin →
    released  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team. 


    We are so pleased to let you know that your feature request has been released. 


    You are now able to select your additional service or room when creating an additional reservation from an existing group.


    Thank you again for sharing your feedback with us!

  15. Room Status in Details Pane

    When selecting a room on the timeline and seeing the Details pane on the right side of the screen. Mews displays whether the guest has "checked-in online" or if they are "to be checked-in", however doesn't show the status of the room ie. CLE, DIR or INS.
    Would be beneficial to see if the room is clean or not to enable a faster and more pleasant check-in experience for the guest.
    A simple icon (similar to the one on the "Room Status" section) would be incredibly helpful.

    2 votes
    0 comments  ·  Other  ·  Admin →
    released  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team. 


    We are so pleased to let you know that your feature request has been released. You can now see the status of the room in the reservation "smart detail". Accessible by selecting the reservations "details" button. Or by selecting a reservation from the Timeline.


    Thank you again for sharing your idea!

  16. Room number visible in search bar

    Would be nice if the room number shows up behind the name while using the search bar. If you look up a name now, you have to click on the name before you see the room number.

    114 votes
    0 comments  ·  Other  ·  Admin →
    released  ·  david.holik responded

    Hello from the Mews product team. We are so pleased to let you know that the new version of this feature request has been released.

    Thank you again for sharing your idea!

  17. the system is ridiculously slow!

    it is actually unworkable as it will try to update for at least 2 minutes (no exaggeration!)
    it does it for as good as all the actions you and you basically need to open a new mews session (or risk that you forgot what you were about to do in the first place)

    3 votes
    2 comments  ·  Other  ·  Admin →
    released  ·  AdminAldair (Product Manager, MEWS) responded

    Hi Simone,

    We are happy to inform you that we have resolved the performance issues for the system.

    You and your team should be able to run Mews at an improved speed. Should you continue to experience performance issues, please do let us know.

  18. To move current stay-overs to a different room

    How is is not possible to move guests to another room, without making a new reservation or splitting a reservation. Too much work in to a simple action. Too much work where is no extra time for these trying times with too little employees.

    2 votes
    0 comments  ·  Other  ·  Admin →
    released  ·  AdminAldair (Product Manager, MEWS) responded

    Hello Sjoerd,

    Thank you for contacting the Mews Product team.

    We currently offer several ways to move reservations including dragging and dropping reservations to another room from the timeline, as well as the ability to move reservations to another space from the status tab of the reservation screen or to a different space category from the properties tab on the reservations screen.

    Below you will find a guide that will walk you through each of the options offered. Should you have any additional questions, please contact our support team.

    https://intercom.help/mews-systems/en/articles/4339329-how-to-upgrade-and-downgrade-a-reservation

  19. task field

    Is it possible to make the task field in MEWS bigger again so that you can drag the field to write info in it?

    Before the update, you could drag the "Description" window larger using the arrows at the bottom right.
    It would be great if that were possible again. Thank you in advance. Tina

    1 vote
    0 comments  ·  Other  ·  Admin →
    released  ·  AdminAldair (Product Manager, MEWS) responded

    Hello Tina,

    We are happy to inform you that we have added the ability to expand the task field back to Mews Operations.

    Thank you very much for sharing your feedback with us. Please do continue sharing your feedback and requests so that we can continue to improve Mews.

  20. Show last name first in reservation overview

    2 votes
    0 comments  ·  Other  ·  Admin →
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