518 results found
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A different colour for group bookings and individual customers
Differentiate between group bookings (several rooms) and individual customers.
Easier planning management
13 votes -
Improve dynamic charging mode of a stay product
When choosing Charging "Once" and then Consumed at either "Reservation end" or "Reservation start" on a stay produkt, you shouldn't be required to enter date and time when adding the item to a reservation.
I.e. "Late check out" would be set as "Once", and when adding it to a reservation you choose Count (no. of hours) and it would automatically be posted on the check out date.2 votes -
Change number of pax during the same stay
Hello! to be able to change the number of pax per date like the rate! avoiding insering different reservations. sometimes the same room can be in double fo 2 nights and than in single ....
23 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Demo Top Banner Color
Have you been scared you did a manipulation on production instead of demo? Especially when you started with Mews and everything you looked at was new to your eye? It happened to me a lot, and I thought the blue demo logo maybe isnt big enough... actually if the entire top banner was blue it would be so much easier to identify and remove all doubts about which environment we're working on (for us and for hotels too)!
2 votes -
child
Bluserena requested to have the possibility to link the parent to the child automatically under their profile
3 votes -
2 votes
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Rate group and rate descriptions showing on the New reservation screen
Currently Mews does not show rate group description and rate description when multiple rates are available within one rate group. This is not ideal for any hotel that may have multiple properties to manage as well as multiple reservationists. Its unreasonable to expect for reservationists and multiple property management to remember or recall information that is vital to relay to the guest at time of booking. Most hotels have multiple rates so this is a feature that is 100% missing and required for Mews tobe competitive in the PMS market for groups and PMS for hotels.
1 vote -
Serial task
Our receptions teams does certain task daily/weekly/monthly. It would be greate to have the option to create serial task.
22 votes -
Action Log commands are not understandable
Hi all,
the action log sould be more easier to understand.
The commands / logs that are recorded are not clear enough.
If a guest checks out at the Mews Kiosk then in the action log it is:State changed from Started to processed ....
That doesnt make any sense and staff do not know what action was beeing done. Better is to state: checked in or checked out...
Thanks
Linus17 votes -
Guest to Product association
As a property that hosts guests for long stays, it is important to know what guest is associated with what product.
When a product is charged (1x) and consumed by one person and two people are on a reservation, there is no way to determine what guest is associated with what product. This gets more complicated the more products purchased that are for single consumption.
1 vote -
Japanese language support
Mews Japanese B2C language (Guest-facing products) completeness stands at 99%. However, there are some nuance issues with translations.
Mews Japanese B2B language (Mews) completeness stands at 27%.
Further to this: Mews Help Articles, Learning pathways, and native language support are called for.
5 votes -
It would be helpful to adjust the Mews Ops dashboard to our companies specific needs. Currently this dashboard is static and not modular.
It would be helpful to adjust the Mews Ops dashboard to our companies specific needs. Currently this dashboard is static and not modular.
1 vote -
Extra beds
We highly request a function that allows us to have an inventory of all our extra beds in Mews, and that automatically keeps track of when/how many xbeds that are sold. To make sure that we don´t oversell them.
As it is today, we need to manually keep track of incoming reservations that needs xbeds, and put this in an excel document - this needs to be done several tims a week and it takes a lot of time and effort, when it should be a simple solution in the system.4 votes -
check in
Hello,
Just want to give feedback and maybe you do have this issue under your To Do list.
Guest's check in and check out in mews.
Then guests do have reservations for next night and next next day, for different rate etc.Reception is not able to make key in the same room for two different reservations, in this case we do it manually. Sometimes, payment is paid, key cards are made, the CHECK IN button is forgotten.
Same situation, if a guest checks out and pays his bill, then some sale spich and reception forgot to press the CHECK…
1 vote -
Add "send marketing postal mail" to import
Make the "send marketing postal mail" option available alongside "send marketing emails" in the mews import file.
Many hotels – including ours – are treating e-mail opt-in differently from postal opt-in and would like to import their customer information accordingly.
2 votes -
Exact Search Filter (Global Search)
When using the search bar for reservation 123 Mews often displays too many results as it includes anything with 1 , 2 , or 3. Recently had to search for confirmation 61 and the list of matching results was too long. Should be able to filter exact search therefore returns one match as the reservation is a unique number.
1 vote -
Automatic language translation from tasks into the language set in Mews Operation or in the app.
Automatic language translation from tasks into the language set in Mews Operation or in the app.
1 voteHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Secure Emergency Exports
It is recommended to setup daily or even hourly exports of important reports to prepare for possible desasters. Only Enterprise Subscribers may choose and FTP Export Target. All others are limited to email exports. However, this way massive amounts of sensitive customer data is transmitted over possibly insecure connections (unencrypted email / SMTP). That could be a GDPR violation!
I suggest making secure/encrypted sFTP Exports available for everyone and/or implement a way to guarantee secure email transmission (at least SMTPs with certifcate pinning).
Also those reports may be a potential risk when at rest (stored in an email account or…4 votes -
Multiple Out of Order assignments at once
I am suggesting an enhancement to our current system functionality that would significantly improve efficiency in managing room availability.
Currently, our system allows users to mark rooms as out of order individually, necessitating a manual process for each room. However, I propose the implementation of a bulk room blocking feature, enabling users to designate multiple rooms as out of order simultaneously.
This enhancement would greatly benefit our operations, particularly during situations where it's necessary to temporarily remove several rooms from sales availability concurrently. By streamlining the process, we can optimize time and resources, enhancing overall efficiency in our hotel management…
2 votes -
Restrictions rate in combination with company or travelagent
It would be very desirable if the restrictions could allow a rate or rategroup to be opened or closed in combination with a company or travel agency.
5 votes
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