496 results found
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This forum
Dear Mews forum managers,
I've been on the forum for a while now and have a few suggestions for improvements.
It would be nice if:
*the results could be filtered according to completed, rejected, open. at the moment you have to fight your way through various articles that make no sense to read
*if you could also filter the search, e.g. all words must be included etc.
*if your entries were moderated so that similar ideas were grouped together
*if there was feedback on entries that have really received a lot of votes and yet are obviously not implemented
*if…19 votes -
Get updates on existing support cases via the digital assistant
It would be very useful if you could view the status of an existing support case (e.g. see if it's been looked at, actioned, etc.) via the digital assistant. Currently once a case is submitted via the digital assistant, I'm not aware of a way to contact support without creating another case via the digital assistant. If you email [email protected] the automated reply says emails cannot be responded to directly, and creates another case.
It would be much simpler if you could give your case number to the digital assistant to get a link to a summary page. Also, it…
11 votes -
Sort Task by different parameters
Include "Sort by" function (A-Z, Z-A) on Task Name, Creation Date, etc.
27 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Delete rates with "all rates" restrictions
When we want to delete a rate, it is not possible if there are restrictions affecting to "All rates". It is not operational to delete all restrictions affecting to "All rates" in order to eliminate an specific rate. Instead of not letting you delete that rate, it should be asked with a "warning" something like "would you like to delete this rate eventhough there is a restriction on it?
14 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Let us use the escape key to exit windows in Mews.
Would save us a lot of time if we could use Esc to close windows in Mews instead of clicking the X.
39 votes -
copy reservation
Copy a reservation to a future date
Often returning clients make sometimes the same booking for different dates. It would be great to have an option to copy a reservation to another date to make the reservation process quicker.
13 votes -
create task when e-mail bounce
When a guest e-mail address bounces, it would be helpful if and when a task is created in order to have a notification (and thus an actionable moment) for staff to verify and check the e-mail proactively, and not have the guest wait for an e-mail because of a typo...
24 votes -
Additional/customizable origin options.
Additional/customizable origin options.
When a reservation is created we have limited options to choose as the origin of the booking. We would like to have the option to customize these options ourselves to have a better overview of where the bookings come from.
13 votesHello,
Thank you for sharing your feedback with us.
Would you be able to share the origins that you feel are missing so that we can provide a better service for you and your teams?
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Onboarding fees BW
Premium onsite onboarding expensive fees.
2 votes -
Owners Portal
Customer work with private owners and manages apartment in their name. They would like to give the access to the owners with the overview of their units, revenue and reservations.
5 votes -
4 votes
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Give the option to remove the Service charge
It would be great to have the option to deactivate the service charge in additional services. Like a tick box where they could say if a service charge would apply or not.
This would eliminate that the user charges the service charge by accident, leading to postings in wrong accounting categories, eventually even wrong VATs.
Now with the new design where the service charge it is on top of all additional products, it is easier to fill in the service charge and forget about the product.2 votes -
7 votes
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Create an automated task based on a product trigger
If a guest books a specific product such a pet, the task will be automatically created for the HSK team to insert a dog bed in the room.
If the guest books a champagne/wine on arrival, an automated task will be created for RS to prep the champaign and bring to the room5 votes -
licence plate
Please make it possible to have the licence plate/car registration/number plate on the registration forms as well.
1 vote -
Informationen in Anfrage- und Optionsmails
Bei den Anfrage- und Optionsmails wird automatisch die Anreiseinfo des Zimmers mit gesendet. Da der Gast aber noch nicht gebucht hat ist es nicht wünschenswert das er bereits den Wlan-Code für das jeweilige Apartment erhält. Eine separate Anfrage- und Optionsmail nur mit der Aufstellung des Preises wäre wünschenswert.
1 vote -
Roomtype setup also needs to have the option to configure a rebate accounting categorie
Roomtype setup also needs to have the option to configure a rebate accounting categorie. We want to split revenue per roomtype with different accounting categories. This is possible, but when revenue is rebated it goes to a general rebate categorie instead of the configured room type accounting categories. Seems like the product team forgot to develop the rebate- and cancelled items accounting categories settings in the room type configuration section.
1 vote -
Product Checklist to include Company information
For F&B to be able top post the correct breakfast product for certain guest having a discounted rate (i.e. corporate guests, airline crews..)
11 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Sales and Catering
Native Sales and Catering solution
3 votes -
Dynamic product rules - Base product rule on own criteria
Product rules should be possible to adapt based on arrival, origin, segment, rate, space etc. This allows us to automize specific charges and better work on upselling and creating new revenue streams!
14 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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