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Mews Operations (PMS)

Mews Operations (PMS)

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  1. If rooms are checked in, the status of the room can still be set to inspected.
    We think it would be useful that the room status in that case can only be set to clean and not inspected.
    Otherwise, the room will be available for self-check-in at the Mews Kiosk.
    Only in the last step - the key encoding - the guest is informed that Self-CI cannot be completed successfully.
    Until then, however, the guest is informed that check-in would be possible, including charging of his credit card.

    23 votes

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    0 comments  ·  Operations  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  2. When adding rooms in a roomblock, having the ability to overbook when you do not have enough rooms available.

    17 votes

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    6 comments  ·  Operations  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. Although the name of the guest appears in the reservation details, it would be great to be able to add the name of the guest (as a placeholder) in the text and subject of the email for the "Booker Confirmation".
    For example:
    "Dear Isabel (booker),
    Thank you very much for your booking for Edward Wilson. Etc."

    12 votes

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    0 comments  ·  Operations  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. It would be really great if we could quickly add notes to a booking from the timeline, in the side panel that opens when you click on a reservation.

    Now, to add a note you have to click once to view the details, once on Manage, then in Properties and scroll down to add notes.

    8 votes

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    1 comment  ·  Operations  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. Currently the option "create task when added by customer" for stay items is only triggered when the guest adds this after they have completed the booking process. However, a task should be created each time a guest adds this item. Even during the booking process as certain orders or actions need to be taken so we can ensure that the item added can be guaranteed to the guest upon check-in.

    3 votes

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    1 comment  ·  Operations  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. possibility to add a pop up alert on check out screen for very important notes for example :
    routing instructions, billing instructions, etc.

    22 votes

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    2 comments  ·  Operations  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    We are currently working on a concept that will help us build towards your idea. If you would be interested in beta testing this functionality, please respond to this email.


    Kind regards,

    Aldair

  7. We don't have 24 hour reception so it would be helpful if, when reception closes, we can put a restriction / stopsell on the remaining rooms so no one can book them after hours

    We are currently adding a Restriction with the start date and end date being the same to get around this issue
    Blocking multiple rooms is also time consuming and alters management reports

    As great as Mews is, I've used 6 other PMS and this is the first one to not have a feature similar to this

    14 votes

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    3 comments  ·  Operations  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. Is there a way to move one or more bookings from one group to either a new one or another already excising group?
    merge doesn't work as it somehow moves ALL the group bookings even if you only have ticked those that you need to move.
    if not possible, could it be made possible please as sometimes you add a booking by mistake and now you need to cancel it and make again. if the guest is already in-house, that is of course not an option!

    5 votes

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    0 comments  ·  Operations  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  9. Duplicated reservations currently needs manual removal, to create automation to allow for bulk deletion of duplicated reservations.

    1 vote

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    0 comments  ·  Operations  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  10. Often when guest book in advance we have to search all over the calendar which room are overbooked. When this happen, instead of spending time searching between 2 years, Mews could simply show which dates are overbooked so we could access it straight away

    10 votes

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    3 comments  ·  Operations  ·  Admin →
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  11. Show Products that are priced as a package in the confitmation mails or give the option to choose in the product setting wether a product should be displayed in the mails and shown to the customer or not.

    3 votes

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    0 comments  ·  Operations  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. When making a date change in a reservation give a warning that you are creating an overbooking.

    15 votes

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    2 comments  ·  Operations  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  13. Changing the colour from light grey to dark grey when a guest checks in is ok. but being able to assign colours to reservations to be able to see clearly groups, certain OTA bookings etc

    15 votes

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    5 comments  ·  Operations  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. Mews only allows a max of 100 Product Rules and we are requesting to increase the limit.

    10 votes

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    1 comment  ·  Operations  ·  Admin →
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  15. I would like to disable the option to 'check-out with an unbalanced bill' for some users.

    5 votes

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    0 comments  ·  Operations  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. When opening the new product report, and then selecting the service type, the report SHOULD automatically provide only the product categories attached to this service type.

    Then, upon selecting or deselecting the category, the products listed should be ALL ACTIVE products, and not 'some' deleted products and some active products, and it definately should not an INCOMPLETE list of products.

    Alternatively, in the product details, one should be able to designate the product to be 'listed' or 'unlisted' in the product reports default setting.

    Speed in combination with paperless is of essence; and when "all products" is selected, it occurs…

    8 votes

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    3 comments  ·  Operations  ·  Admin →
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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  17. Instead of overbooking, we use Inquired Reservations as a waiting list to optimise occupancy. It'd be great to get notified when a reservation is cancelled that there are inquired reservations for that date which can potentially now be confirmed.

    10 votes

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    2 comments  ·  Operations  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. When we open our arrival donut report we would like to see really quickly who paid and who didn't pay.

    For example: green dot-paid everyhing, yellow dot, an amount less than 50 euros to be paid and red dot more dan 50 euros to pay.

    9 votes

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    0 comments  ·  Operations  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  19. At the moment CTA restrictions are applied as of check-in time (ie. 3pm 3 days prior to arrival) for channel bookings. However, mews applies this in the distributor as of midnight (ie. 3 days prior to arrival). We would need all channels and the distributor to have the setting applied at the same time (midnight), to avoid parity issues.

    2 votes

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    0 comments  ·  Operations  ·  Admin →
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    Hello from the Mews product team. 


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  20. Allow for Shoulder nights to be booked outside of the valid dates of an Availability block

    7 votes

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    2 comments  ·  Operations  ·  Admin →
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