245 results found
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The name of the invoice should be "invoice" (in english) not "factuur" ;-)
Mews should not impose anything on our official document. Moreover, if Mews wants to make a change on the official documents, they should warn us before.
Hence we notice that our invoices and pro-format are now labelled "Factuur" (dutch word for invoice). But we do not use dutch in our system.
Forcing us to use dutch language on our english or french invoices is just
not right.8 votes -
Add relative adjustment field before closing bills & invoices
This property was asking for a way to add a discount percentage to an invoice before they close the bill in a way they will not have to calculate it themselves manually. Right now the only way to do that is to create a product but they will still need to calculate the total price after the discount.
11 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes – https://www.mews.li/app/release-notes. Thank you again for sharing your idea!
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Reservation colors on Timeline
Currently, you can distinguish reservations on Timeline by once that are checked-in or not. However, with this feature, you will have a better visual difference between departures, arrivals and more.
126 votesHello from the Mews product team. We are pleased to let you know that the new version of Housekeeping and Reservation colors has been released. You can have a look at our release notes at https://releases.mews.com/en.
We would also like to know what you think about these changes and get your feedback. You can answer a quick survey on the link below.
Link: https://mews.typeform.com/to/aCFioorw
Thank you again for sharing your idea!
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Reservation summary: rooming list improvements
As a group reservations agent I often handle requests for large group reservations of 50 + guests. Many of these request come from business, travel agents or private tour groups. I generally have a single point of contact from the time reservations are made to the final confirmation prior to arrival.
Between the booking and confirmation process I often have to make several alterations to the reservation, which can consists of anything from adding/ removing guests to moving guests to different rooms. Many of the communications I have with clients (bookers/reservation owners) are done via email where I often share…
22 votesHello from the Mews product team!
We are very happy to inform you that we have officially released the Reservation rooming list.
Select a reservation and head over to the “Group” tab to start testing the feature. If you would like to know more, follow the link below to the release notes page where you will be able to see a snapshot of where you can find the feature.
We have also added a handy guide which you can access from the release notes page.
Should you have any feedback, please do let us know.
Kind regards,
Aldair Borges
Mews Product team -
Customer notes in Commander App
As housekeeping complete their daily tasks, they often add special items to prepare for arriving guests. For this reason, it's very important that housekeeping staff is up to date on any notes or special instructions that come along with each assignment. Adding customer notes within the Commander application could provide much needed insight, so your staff will always be informed of important facts and ready to welcome your guests properly.
130 votesHello Mewsers,
We are very happy to announce that you are now able to view reservation notes in the Mews mobile app.
In order to view notes, select a reservation in the Mews web application > and add a note from the properties tab. Once the note has been saved, you will be able to view the note in the space details section of the Mews mobile app.
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Segment report including production
There's a current "spent night report" which you can filer by segments, but it only gives you the occupation. It would be nice to know how much each segment produced, and to be able to filter that with/without commissions and with/without taxes.
6 votesReservation report provides requested functionality.
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Tentative Reservation Status
Reservation is booked, but not taken from the availability.
17 votesHello Mewsers!
Thank you for your continued feedback and suggestions.
We are happy to inform you that tentative, or as we’ve called them “Inquired” reservations are available in Mews Commander.
You can create reservations with the Inquired state from the third step of the new reservations screen by selecting the “Status” dropdown and clicking “Inquiry”.
Inquired reservations do not take spaces out of inventory, you can, however update the status of the reservations to either optional, confirmed or cancelled. Updating the status of a reservation to confirmed or optional will assign a room for your chosen reservation.
In addition to the above inquired reservations can also be created with a release date.
Feel free to give this feature a try and let us know what you think.
Kind regards,
Mews Product team -
18 votes
Hello Mewsers!
Thank you for sharing your feedback with us.
We are happy to inform you that we have added the ability to access the billing screen directly from the timeline.
In order to make use of this functionality all you need to do is select a reservation from the timeline, from there you will see the billing icon in the side menu. Selecting this icon will open the billing screen as shown in the attached image.
Kind regards,
AldairProduct Manager, MEWS
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18 votes
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5 votes
Hello Mewsers,
Thank you for the feedback and suggestions, we are very happy to inform you that the space status report allows you to filter by alternate reservation states.
You can choose whether you would like to view reservations that have been confirmed (definite reservations) , reservations that are currently optional or both! Simply select the “status” filter in the reservations report and apply the changes that you would like to view.
For more information or assistance please contact our customer care team.
Kind regards,
Aldair -
Automatic routing for product billing
Some properties have specific billing preferences for some products, so properties could assign some items to OTA or company bills automatically, while others would be transferred to the guest's bill for payment.
86 votesRouting for product categories, nights & city taxes is now live!
To learn how to route items check out the guide here: https://help.mews.com/en/articles/4276791-route-products-to-company-bills
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In the new reservation module a total price instead of the average price
in the new reservation module only an average price is displayed. a total price would be easier. possibly leaving the choice to the user as to what may be displayed.
5 votes -
Enterprise/travel agents contacts saved in right place
For B2B sales, save enterprises contact and travel agents contacts in entreprises and travel agents instead of customers
7 votes -
Attach customer profile to company profile
Attaching the profile of the customer to the profile of the company will reduce the amount of manual work and help all future bookings make even more accurate.
81 votes -
Extended Product Report
Extending Product Report to a more detailed one, based on the feedback that we will receive.
12 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://releases.mews.com/en. Thank you again for sharing your idea!
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Edit rate restrictions
Rate restrictions are currently uneditable in Mews, meaning that even for a minor change, you must delete the old one and create an entirely new restriction.
80 votesHello Mewser,
Team is super excited to let you know that your idea `edit rate restrictions` is released! Thank you everyone for upvoting and submitting your feedback!
Looking forward to your future ideas!
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Add name of booker for business travelers
When a secretary or organizer, organize a booking on behalf of someone else, include an additional field for booker on the reservation, so that you could run a reservations report against the bookers.
71 votes -
16 votes
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11 votes
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10 votes
Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes – https://www.mews.li/app/release-notes. Thank you again for sharing your idea!
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