248 results found
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Create task for item added by customer during booking process
Currently the option "create task when added by customer" for stay items is only triggered when the guest adds this after they have completed the booking process. However, a task should be created each time a guest adds this item. Even during the booking process as certain orders or actions need to be taken so we can ensure that the item added can be guaranteed to the guest upon check-in.
3 votesHello from the Mews product team,
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Key card
Make a button to add parking/spa/... directly on key card from Mews, instead of going through a separate program
1 voteHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Reservation overview: add "companion" as a filter option under ordering
To be able to filter the reservation overview by "companion" for quicker navigation
1 voteHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Show Products in Mails that are priced as a packaged
Show Products that are priced as a package in the confitmation mails or give the option to choose in the product setting wether a product should be displayed in the mails and shown to the customer or not.
3 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Message Templates
There are common questions guests ask, it would save a lot of time if we can create our own templates for replies to the guest messages (like in booking.com) and just select the one we want to reply to the guest message.
9 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Offer different room categories and confirm only one of them
We would like to send the guest an offer with different room categories and it should be possible for them to confirm only 1 room and reject all others.
9 votesHello from the Mews product team,
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Remove one (or more) booking(s) from group
Is there a way to move one or more bookings from one group to either a new one or another already excising group?
merge doesn't work as it somehow moves ALL the group bookings even if you only have ticked those that you need to move.
if not possible, could it be made possible please as sometimes you add a booking by mistake and now you need to cancel it and make again. if the guest is already in-house, that is of course not an option!5 votesHello from the Mews product team,
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Stay restricition: change CTA to midnight instead of standard check-in time
At the moment CTA restrictions are applied as of check-in time (ie. 3pm 3 days prior to arrival) for channel bookings. However, mews applies this in the distributor as of midnight (ie. 3 days prior to arrival). We would need all channels and the distributor to have the setting applied at the same time (midnight), to avoid parity issues.
2 votesHello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Include online check-out TIME to the check-out report
Include the estimated departure TIME to the check-out report.
During the online check-out guests can choose the estimated departure time. Could we include this respond to the check-out report overview as a new column for example after the online check-out column?
Would be especially helpful in planning the peak times at the reception and organising the housekeeping the best way.2 votesHello from the Mews product team,
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Available rooms on opening screen
When you log into the PMS, it shows an occupancy chart and underneath how many arrivals, departures, etc there are for the next few days. However, it would also be good to show HOW MANY AVAILABLE ROOMS there are on each day for the next few days. And I mean rooms and NOT occupancy. So, if someone asks if we are fully booked or if there is availability in general, one can very quickly see that there are still rooms available before digging in further to see which rooms and room types are still free. Ideally and to be honest…
2 votesHello from the Mews product team,
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Add booking notes directly from timeline
It would be really great if we could quickly add notes to a booking from the timeline, in the side panel that opens when you click on a reservation.
Now, to add a note you have to click once to view the details, once on Manage, then in Properties and scroll down to add notes.
8 votesHello from the Mews product team,
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Add "guest name" as a placeholder in the text of "Booker Confirmation"
Although the name of the guest appears in the reservation details, it would be great to be able to add the name of the guest (as a placeholder) in the text and subject of the email for the "Booker Confirmation".
For example:
"Dear Isabel (booker),
Thank you very much for your booking for Edward Wilson. Etc."12 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Possibility to disable 'check-out with unbalanced bill'
I would like to disable the option to 'check-out with an unbalanced bill' for some users.
5 votesHello from the Mews product team,
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Drag and drop ordering of product lists
It would be great to be able to reorder product lists (and other lists) in Services by drag and drop.
Now, if you need to reorder a list of products, you have to go into each product and give it a number from 0+
It is time consuming and overly complicated.2 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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being able to change the service of a product
sometimes you may wish to move a product from one additional service category to another (for example if you add a new service category due to expending the products offered).
at the moment this is not possible and you have to create a new one and delete the old one. not very time efficient and also messing up your reports as you could already have products booked.
thank you for changing this2 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Timeline room status - hover for description
For colour blind staff the dots for dirty, inspected, clean etc. do not help. It would be useful to hover over the room number to see the status rather than having to open each room.
Currently the timeline is not accessible for colour blind.1 voteHello from the Mews product team,
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Cancellation email for OTAs reservations
send automatic cancellation emails to all reservations, including OTAs
4 votesHello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Filter Reservation Report - add Provinces/States for geographical report (N. American)
With regard to the North American market, it would be very helpful to add a filter that would identify which Provinces and/or States our guests are from. Thank You.
1 voteHello from the Mews product team,
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Restrict the status of rooms that are checked in to maximum cleaned status
If rooms are checked in, the status of the room can still be set to inspected.
We think it would be useful that the room status in that case can only be set to clean and not inspected.
Otherwise, the room will be available for self-check-in at the Mews Kiosk.
Only in the last step - the key encoding - the guest is informed that Self-CI cannot be completed successfully.
Until then, however, the guest is informed that check-in would be possible, including charging of his credit card.23 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Showing dates on rooms overvooked
Often when guest book in advance we have to search all over the calendar which room are overbooked. When this happen, instead of spending time searching between 2 years, Mews could simply show which dates are overbooked so we could access it straight away
10 votesReview of Mews Search starting and in exploration phase
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