282 results found
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Removing property logo from mail templates
We would like to be able to remove the property logo from e-mail templates. The FAQ (https://help.mews.com/s/article/Can-I-remove-duplicate-property-logo-in-emails?language=en_US) now describes to remove the logo from your HTML template. However, we want to use a different logo in our mail templates versus the other places that the property logo appears (booking engine, invoices etc.).
12 votes -
Online Check-In Document
It would be helpful for the Guests to be able to see the Document which is displayed after Online Check-In via a button on the Reservation Managment page from the Guest portal.
2 votes -
Ask for arrival time during online Check-In
Ask for arrival time during online Check-In
19 votesHello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Late check out request and confirmation via Online Check-out flow
request and confirm late checkout via OCO flow
1 vote -
Prevent second signature from online checked in guests (Kiosk)
When a guest check in already only he still needs to sign again when using the Kiosk Check in at the property. If the guest already signed during online check in he should not be forced to sign again at the property.
6 votes -
Show Rate details (rate name, cancellation..) in quotation mail for more than 5 rooms
In quotation mails for 1-5 rooms the guest/booker can see rate details (name, conditions..) but for more than 5 rooms the rate details (cancellation, payment...) are not displayed, therefore we have to send group offers for more than 5 rooms manually to show cancellation and payment conditions.
4 votes -
Add card details to actual guests when booker is generic (New Booker functionality)
When a TA uses a generic email address to make a reservation, the new Booker functionality workflow will add the card to the booker (TA), not the actual guest, ending up with an endless list of cards attached to the TA profile.
11 votes -
Complete guest/business profile
a more complete overview for the guest.
With comming and previous bookings.
Automatically see all invoices.
Change invoice details (adress, company name etc.).
Change dates / bookingsSo that the guests can do everything without the need to contact us.
1 vote -
How did you hear about us
I previously suggested this as an option to add to the Booking engine. But it would much better to add it to the Reg card !
This is a fundamental for any PMS systems !!
3 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Online Check out available for all reservations
Hi Mews Team,
the online check out function is yet not available for all reservations. For example it is not possible to use the check out online for company reservations. We need this function available for all reservations.
- Enable online checkout for all reservations
- Guest need to change their billing adress during online check out. This is absolutely essential the prevent going customers to front office to change their company adress.
- The process must be easy and quick
Thanks
Linus29 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Showing a booking's hours in emails
For emails sent from an hourly service booking, it would be useful if the booked hours could be included in the booking details (e.g. the customer can see that they have booked a room from 9am 30/07/23 - 4pm 30/07/23). Currently only the date is shown. We are using the hourly service for our meeting room.
1 vote -
Manage my reservation
It would be great if a link / website integration could be created so guests can manage their reservations by going to the hotels' website. This would be a handy feature, especially as people cannot find their confirmation mails and such from time to time.
7 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Our direct Chat in room
Add a QR Code or so to the rooms, so the guest can use the direct chat to get in contact with the Hotel from the room and just just via the Emails.
13 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Guest experience App
Guests can chat with us via the button in the booking confirmation, why is there no app or interface for guests to install on our tablets or guest phone so they can continue to chat with us during their stay?
1 voteHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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copy reservations from the Guest Portal
If a guest comes often and always make the same reservation, give them the option to copy existing reservations. It makes sense to make this from the guest portal, because all of the informations are already there. They just need to switch the dates.
4 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Line spacing in product description in online check-in
When you write the description of a product, you can add spaces between lines of text. However when the description of the product is viewed in the online portal where the guest can purchase it, the spaces are removed and the text appears as a single block. HTML or markdown coding does not fix this. It would be good if the line spaces entered in the description were replicated in the guest portal.
1 vote -
Allow all guests to make 100% autonomous purchases on the mews terminal at any time
Add the functionality for guests to be able to use the Mews terminal to purchase any products from Mews by themselves without any intervention from our staff, at any time (from a list pre selected by us, as not all products should be purchasable by guests). Currently, the functionality is partially there but the guests can only add products to their reservations when doing the checkout, which is really annoying.
Currently, each purchases made with the Mews Terminal require manual intervention from our staff. We want guests to be 100% autonomous in their journey. They want something but our staff…
2 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Report for upselling product during online checkin
Is it possible to have a report of all products added by guest during the online checkin ?
4 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Resend all mailings
Resending customer relevant emails (online check out, payment verification) should also be done by staff.
3 votes -
Display guest messages and internal messages apart
Display guest messages and internal messages apart, or at least in a different color, so you cannot reply a guest with an internal message by mistake.
1 vote
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