76 results found
-
Pronouns in Dutch are not polite
When a guest receives one of the automatic messages like the online check-in (which are not possible to change), than MEWS uses the familiar way "je" instead of the polite way "u" and "uw". So this messages would need to be changed as guests experience this as a rude way of addressing them.
5 votesWe have conducted the testing with small amount of Dutch-speaking users and no one found it offending or impolite. Thus we don’t plan to change the default text. But we will have a look whether we can enable customization of email text, so you can adapt it to your tone of voice.
We will inform about these changes through our release notes.
Have a great day,
Aneta -
confirmation email for groups
The main booker of a company always wants to receive a confirmation email with all of the guest names now the main booker only sees a reservation number of all reservations
19 votesHello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
-
Create new custom email templates for manual sending by property
It will be great if there will be the possibility of creating new email templates that we can send manually to any reservation that we want. This will save us a lot of time for example for all the reservations we have to charge with POS and the credit card is denied, we have send an email manually one by one in each case. It will be much easier if we can create new email templates on our own for cases like this.
36 votesHello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
-
Send confirmation without rates
Option to send a confirmation without rates. We have a lot of companies that book rooms for their guests. They, understandably, don't want their guest to know the price that was paid for the room. Now we have to make manual confirmation for these companies to forward to their guest.
135 votes -
Adding additional placeholders to emails
We would like to add those additional placeholders:
{CompanyAddressLine2}
{CompanyPostalCode}
{CompanyCity}
{CompanyCountry}
{DateGroupCreated}
{GroupArrivalDate}
{GroupDepartureDate}
{SpaceCategorySummary}
{SumAdultCount}
{SumTotalPrice}
{ConfirmationNumber}
{RequestedCategory}
{AdultCount}
{ChildrenCount}
{Rate}
{Products}153 votes -
Automated Booking-modification emails
We need to send automated booking-modification emails triggered based on data updates that may affect the stay cost: dates, rates, room types, number of adults, children... and for which the subject is clearly mentioned as a Modification confirmation email
15 votesHello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
-
Add travel agency and date to the email "Failed to settle reservation automatically"
At the moment, in the email which is send to the properties there is missing the travel agency and the date of the reservations. Those two extra information would be great to have as it allows to have all the information at the first sight without going into the reservation. E.g. when it is a failed settlement at the same day of the arrival, we would ignore this email, as the guest will then pay later upon check-in.
20 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
-
Option: Do not send charge mail to the client
Mews sends automatically a charge mail to the mail address in the customer profile (for a physical card). But the card holder may be different e.g. a travel agency) and the customer is not supposed to knox the net price. Therefor it would be helpful to have a tick box on the charge screen: "Do not send charge mail to the client".
58 votes -
Automatic failed payment email with manually charged bookings
At the moment the guests only receive a failed payment email when you have set all your rates to be charged automatically. When set to manual charge, it does not send the guest an email and this then also has to be done manually. The system should send the guest a payment failed email even though the rates are set to manual charge.
5 votesHello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
-
Display rates per night on confirmation
From a revenue perspective rates per night should be mentioned on the confirmation email not just the total amount of the stay (if guests shorten their stay)
293 votes -
Online check-in mail to be sent 5 days priror arrival
The client would like to have a 5-days before arrival mail template. Would
21 votesHi.
Our team is looking to make sure that the rate of Online checkin will be maximal. Allready we did few experiments and we will continue to improve this even further.
-
6 votes
Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
-
3 votes
Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
-
Email for updating CC details - Improvements
Improve the credit card email by giving you the option not to send it to the guest.
37 votesHello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
-
11 votes
Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
-
Include requests in confirmation emails
Guests often have special requests as they make reservations, however when they receive confirmation emails with a summary of their booking details, these special requests are not included as part of those details. Therefore, adding an additional line to confirmation emails could include any additional notes that apply to those reservations, so the guests know that their requests have been received.
96 votes
- Don't see your idea?