76 results found
-
Mews "Profile creation/Customer added" email - Template
When a new guest file is created, the following mail is automatically sent to the guest. From my point of view there are the following possibilities for improvement:
- The mail should be written more individually (ex. salutation and other text). It would be helpful if there is a separate template for this.
- If the Pre-Arrival Mailing is activated, then the guest gets several mails. It would therefore be helpful if the reference to the new guest index is inserted in the pre-arrival mail.Below is the current text, which is always sent automatically to the guest when a…
6 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
-
6 votes
Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
-
Before Start email send only to Confirmation Email Enabled
The Before Start email is sent to all the bookings, so it does not take in consideration which Confirmation Email's are Enabled in Visit Option.
Please considere to send the Before Start email only the Confirmation Email that is ENABLED and ignore the ones disabled.
This will help to send the information to the right customers instead of sending the invitation to all customers and create confusion.5 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
-
MEWS USERS special rate
MEWS USERS Special rates
Would be great to have again the special offers/rates for MEWS users in properties using MEWS!
It is an attractive benefit for employees and bonds the MEWS community.5 votes -
Pronouns in Dutch are not polite
When a guest receives one of the automatic messages like the online check-in (which are not possible to change), than MEWS uses the familiar way "je" instead of the polite way "u" and "uw". So this messages would need to be changed as guests experience this as a rude way of addressing them.
5 votesWe have conducted the testing with small amount of Dutch-speaking users and no one found it offending or impolite. Thus we don’t plan to change the default text. But we will have a look whether we can enable customization of email text, so you can adapt it to your tone of voice.
We will inform about these changes through our release notes.
Have a great day,
Aneta -
Automatic failed payment email with manually charged bookings
At the moment the guests only receive a failed payment email when you have set all your rates to be charged automatically. When set to manual charge, it does not send the guest an email and this then also has to be done manually. The system should send the guest a payment failed email even though the rates are set to manual charge.
5 votesHello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
-
Sending confirmation email per room category.
It would be great to have confirmation emails sent per room category. At times, we have different directions/instructions per the category we have in Mews.
This would allow us to personalize the communication to guests even further based on the room they booked.
4 votes -
Show Rate details (rate name, cancellation..) in quotation mail for more than 5 rooms
In quotation mails for 1-5 rooms the guest/booker can see rate details (name, conditions..) but for more than 5 rooms the rate details (cancellation, payment...) are not displayed, therefore we have to send group offers for more than 5 rooms manually to show cancellation and payment conditions.
4 votes -
Include the name of each occupant on the confirmation email for a group reservation
Include the name of each occupant on the confirmation email for a group reservation
Original FR: Faire apparaitre le nom de chaque occupant sur l'email de confirmation pour une réservation de groupe
4 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
-
cancelation of booker
I would like a new model templates. I need the cancellation of booker.
When the booker cancel the room for their boss, collegue or trainee it's impossible to send us the confirmation of cancellation.
It's easy for you to do that quickly.
Thank you
Damien kieffer4 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
-
Removing products from confirmations STR
If a property works heavily with packages, the confirmation clients receive are not aesthetically pleasing. All products are listed in the confirmation and it is not ideal.
Can we remove this from the confirmation?4 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
-
Centrally managed HTML Footer for templates
Ability to enter centrally stored common company email footer (HTML snippet) to be attached to all email templates, without having to add (and maintain if changes occur) it individually to each template by hand.
3 votes -
Resend all mailings
Resending customer relevant emails (online check out, payment verification) should also be done by staff.
3 votes -
Allow Bring back Campaign on MEWS Email templates
Auto send a Bring Back campaign on MEWS email templates sent 3 months after guest departure to encourage repeat direct business.
3 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
-
What are the emails opening ratio/KPI ?
We need a way to know how many guest open our emails, how many click on the links and call to action
3 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
-
Tracking via Facebook API Conversion or TikTok API Conversion on Mews
Since Apple's ISO 14 update and mainly since September 2021, advertising campaigns using a simple pixel (Facebook Ads or TikTok) are less efficient. They are less efficient because we lose a lot of purchases made thanks to Facebook Ads.
The API Conversion solution allows to counter this problem. Facebook offers the installation of API Conversion with several partners such as WooCommerce or Shopify.
The number of players in the field of advertising on social networks is increasing. Many hotels use Facebook Ads for prospecting or retargetting campaigns. That's why it is very important to have the right tools to sell…3 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
-
Add Booker's Name and/or Company Name to Confirmation Email sent to the team
This would be especially useful for reservations for which there is no Travel Agency involved.
3 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
-
pause mail
it would be helpful and time saving if one could set specific mail templates on pause or give it specific periods of validity
3 votesHello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
-
Be in CCI or CC of confirmation email
Be in CCI or CC of confirmation email
3 votesHi Mewsers!
Thank you for your input. Can you please elaborate a bit more on what are you trying to solve with this feature suggestion?If you need to monitor which emails we sent to your guests from Mews, you can see it in Queue > Mails.
The reason why we don’t allow properties to access the content of emails is that emails contain unique links to the Guests Navigator where guest manages his or her reservation/profile/payment cards/ etc.
I am looking forward to hear about your needs and then we can brainstorm about a possible solution.
Have a great day,
Aneta -
3 votes
Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
- Don't see your idea?