2150 results found
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Complex Nested Rooms
If 3 rooms can be sold as AB, BC, and ABC, we currently cannot allow for multiple parent rooms (blocking AB and BC from BOTH being sold)
1 vote -
Placing a room out of order without having to move future reservations
If we are placing a room OOO it would be great for the system to automatically move the future reservations overlapping without having to manually move each reservation manually.
19 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Allow dynamic consumption of F&B component within package
When creating a guest rate of room & food/drink, the later should be consumed on posting from the EPoS system (assuming it is interfaced).
Say we have a rate of $100 of which $70 goes to room and $30 is an allowance in the restuarant. The guest should be allowed to consume whatever they choose in teh restaurant and simply post to their room. At the end of the day, Mews should deduct the lesser of that $30 or their meal from what was posted to teh room. In the event they spend more, they pay the difference at checkout.…
2 votes -
Create an open folio
When you have a room which cannot be checked out due to an open bill, you cannot transfer it to an open bill to arrange it later. Now when the hotel is fully booked you need to get rid of that reservation as otherwise you cannot do a new check in on that room.
3 votes -
ACTION LOG FOR CHANGES MADE ON ALL CUSTOMER PROFIL
It will be great to have the opportunity to see all the changes made on all the customer profil, more particulary if a classification has been modified or take off. We have the opportunity to see it on a specific custumer profil, but we need to see all in the action log from the dashbord.
50 votesGreetings from the Mews product team! Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Customizable pre-arrival email template
There is a need to send customizable pre-arrival emails, based off of pre-written templates that are specific to the guest's room type. A couple of different template options, and the ability to customize the message before sending it. That's what we need, desperately.
3 votes -
URGENT - need to refund a card and it won't give me the option to refund!
the payment tab does not show the three vertical dots to do a refund.
invoice has been rebated and of course you are not allowed to do negative payments.
frankly this is the worst part of mews - rebates and refunds!
booking.com is waiting to refund guest so URGENT matter to solve2 votes -
company related contacts
In the comany profile there should be a way to "archive" or mark related contacts as "past" or "previous" contact persons. So that when one is viewing the related contacts of a company (customer profiles linked to a company profile) only the current hones are displayed, while the past contacts are still visible but cleary marked as "past contacts".
3 votes -
Own Voucher tool
Have an own voucher tool
1 vote -
standard books by Excellence accounting software integration is missing
standard books by Excellence accounting software integration is missing
1 vote -
Mews University in Dutch language
Offer Mews University in Dutch. Translated text and subtitled or voice translation.
1 vote -
Frozen reservations for FO (View only & Check-in/out)
Chain hotels that manage (Group-) or individual reservations for 95% from headquarters level want to restrict individual hotels to make any changes on the reservation. Especially, when the majority of guests are corporate travellers whereby the booking has been made by the company booker. There is an agreement between Chain and Company HQ, whereby the individual hotels are not allowed to make any changes on the reservation.
Restricting employees to only view the reservation details, but are still able to check-in/out and handle the billing of the guestprofile would resolve this.
1 vote -
deposits
Accounting Ledger should show all preloaded deposits from previous system so we see the full balance of deposits in the report for audit purposes.
2 votes -
Use search field to find Availability Blocks
It should be possible to use the search field to find all Availability Blocks by Name, regardless of status or pick-ups
3 votesReview of Mews Search starting and in exploration phase
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Allow a bookable service to have it's own name in the booking engine, and it's own address details
When managing different bookable services, like we are. It would be helpful if you can show the name of the bookable service on the booking engine. As it can get confusing for guests to see the hotel's name on top when booking the apartments they manage under a different name across the street.
Or, like us, when you manage multiple small properties in a single Mews environment, each with it's own name and address.
On that note, being able to set a different address per bookable service would be great! In the transition to bookable services, this would be a…
3 votes -
Product count
The product report does not show all products sold in one view. For example breakfast. We have to open 2-3 reports to show the total amount of breakfast sold. We need one overview of all products sold, not many overviews.
3 votes -
Marketing Source reporting
We would like to track enquiry source far better than the system is able to now. We currently only have origin of booking however this currently tracks 'how' the guest booked - not 'how they heard about us'.
As with many companies a significant amount of marketing spend it allocated to social media - there for to track conversion more closely is key.
If a new tab for Enquiry Source/Marketing is not an option are we able to add 'Social Media' to the 'Origin' criteria?
3 votes -
Filter by user name the product journal report
In order for the colleagues to check their postings (charges, rebates, payments), could it be possible to add a filter in the posting journal report to short it by user log/name? Therefore, each employee could print his activity report, check one by one the lines and postings corresponding to his codes, and correct mistakes if observed.
4 votes -
Flexibility for bill view
When preparing the bill for customers, there are solely two displayable options available.
1. Display detailed products
2. Display everything together as packageThe problem hereby is, that this must be changed in the backend and is set for every invoice immediately. There is no flexibility at all to display the bill differently and spontaneous. In my eyes, this is a must have as sometimes it is necessary to show the invoice as a package and for business travelers for example in detailed.
7 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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POP UP ALERT ON CHECK OUT
possibility to add a pop up alert on check out screen for very important notes for example :
routing instructions, billing instructions, etc.37 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
We are currently working on a concept that will help us build towards your idea. If you would be interested in beta testing this functionality, please respond to this email.
Kind regards,
Aldair
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