Settings and activity

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1. Declined Credit Card Mailing

   35 votes

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   0 comments  ·  Mews Operations (PMS) » Operations  ·  Delete…  ·  Admin →
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   on the roadmap  ·  Aneta responded

   Good news! We are currently working on bringing you the feature which can solve the issue described above. It will work as follows:

   1. In Commander, property can newly send payment request from guest profile > Payments tab

   2. Property can choose amount, currency, expiration date, and time of the request, personal message to the customer.

   3. Once the payment request is created in Mews, email is sent to the guest together with all info from 2.

   4. Email takes guest to the screen where he/she fills in payment card details. Guest is charged directly.

   5. Property is notified when payment request is fulfilled or expired via Task.

   And that’s it. How do you like it? Feel free to share your feedback with us.

   We are still exploring how the reporting for such a feature should work. Would you like to have a report for this feature? If so, who from property will use it and for what? What do you think shouldn’t miss in such a report.

   Thank you very much for your feedback.

   Have a great day,
   Aneta

   Good news! We are currently working on bringing you the feature which can solve the issue described above. It will work as follows:

   1. In Commander, property can newly send payment request from guest profile > Payments tab

   2. Property can choose amount, currency, expiration date, and time of the request, personal message to the customer.

   3. Once the payment request is created in Mews, email is sent to the guest together with all info from 2.

   4. Email takes guest to the screen where he/she fills in payment card details. Guest is charged directly.

   5. Property is notified when payment request is fulfilled or expired via Task.

   And that’s it. How do you like it? Feel free to share your feedback with us.

   We are still exploring how the reporting for such a feature should work. Would you like to have a report for this feature? If so, who… more

   Generator Madrid shared this idea  ·  February 11, 2020

2. Undo booking cancellation

   821 votes

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   53 comments  ·  Mews Operations (PMS) » Operations  ·  Delete…  ·  Admin →
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   released  ·  AdminNienke Wilbrink (Admin, Mews Systems) responded

   Hi Everyone,

   
   

   Thank you for your valuable insights on this topic. I am happy to inform you that this feature is now live and ready to use for all* users. 

   
   

   *Please note that France and Guadeloupe will be soon be given access to this feature as well, whereas development is still ongoing to serve your legal requirements. 

   
   

   More information can be found in this release note. 

   
   

   To add, soon restored canceled reservations will as well be shown in reporting, in order to give you a clear insight. 

   
   

   Warmest regards,

   Nienke 

   Generator Madrid supported this idea  ·  February 11, 2020