Settings and activity
4 results found
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11 votes
An error occurred while saving the comment An error occurred while saving the comment 
Claudio Berger
commented
For Self-Checkin Hotels this is a critical bug.
Claudio Berger
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3 votes
An error occurred while saving the comment Claudio Berger
commented
The Request settings was changed accordingly on 2nd of April 2025. So the Reservations can be filtered by Channel Numbers.
Thanks very much.Just a quick feedback on the support communication: I know that the intention with this feedback page and community and AI and abandoning the personal Success Manager (not necessary if you have a good support in my view) is well meant. But at the moment this doesn't add up for anyone.
For the issue I posted above, I probably opened 4 support tickets, getting in touch with 4 different support employees, who could not help me or give me any information. Started discussions with our development partner, just to see that it was changed a week ago.
If such requests would reach the right person from the beginning, who can add it to a bulk change in the API Request, schedule it and inform the customer, the added workload would be neglectable.
Instead I kept 4 Support Employees from Mews busy, ranted in the community, added this request and put our developer to work for absolutely nothing.That is just too much staff hours for one line of code :)
Anyway thanks again.
Claudio Berger
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Claudio Berger
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7 votesClaudio Berger
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2 votesClaudio Berger
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There is another bug we found with the "before start" e-mail. When the "sign in link" e-mail is sent to a customer (so, when the original link is expired) the "before start" e-mail is not sent automatically, regardless of the time the reservation was made. Why this correlation occurs I am not sure but it would be worthwile to look into that.