Settings and activity

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    47 comments  ·  Mews Guest Journey » Guest portal  ·  Flag idea as inappropriate…  ·  Admin →

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    idea to upvote  ·  Aneta responded

    Hi Mewsers,
    we just enabled the partial customization of the Before start email which is sent 48 hours before guest’s arrival.

    You can now add personalized details, such as specific arrival information or keep guests informed on your social distancing policies and encourage them to check in online.

    Check our Help guide which emails can now be customized: https://help.mews.com/hc/en-us/articles/360001840877.

    Have a great day,
    Aneta

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    Anonymous commented  · 

    Mews is sending email to our guest, which we cannot control. This is the most important one, we receive a LOT of complaints!

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    Anonymous commented  · 

    Dear Mews,

    I have a few tips:

    - Would it be nice if there was a possibility to add details, etc. by automatically sent mail?
    - It would be great if in the future there would be an opportunity where automatic mails can be disabled per guest (that you make this a management function). I get a lot of complaints about this!
    - That the layout of invoices can be changed more. For example, a larger hotel logo.
    - Drawing up the bills is not much easier at the moment. I believe this could be easier.
    - The templates of the mails not in HTML code? This is not always easy.

    Thanks in advance!

    Kind regards,

    Joyce Muileboom
    Hotel Babylon