154 results found
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3 votes
Hello Connor,
Thank you for the feedback.
It is currently possible to customise email templates per space category, by adding information in the free text field “Order email template” within your space category settings. The text will be added automatically at the bottom of the confirmation email when a guest books a reservation for that space category.
We do not currently have this feature for registration cards. We’ve updated your idea as one to be upvoted by the Mews Community.
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Create travel agency contract and company profile at once
If you want to make a new reservation for a new travel agent, you first have to create a company profile and then the travel agent contract so you can add the TA to the reservation. For travel agents who only make 1 reservation, this is a big hassle.
It would be easier if you could do this in 1 go and thus make the TA contract and company profile in 1 flow (while making the reservation itself).
2 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Import TA contracts
TA contracts are connected to bookable services i.e. they are not shared like companies are. Some properties want to import TA contracts from one bookable service to another, they might work with the same partners in different areas (resort/apartments). Maybe it would be beneficial to allow properties to download and then import this information (maybe CSV format) from one bookable service to another?
2 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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assigning travel agent to different service reservations
hiya, I am trying to assign an existing travel agent to two bookings for a different service (cots). although i can assign the agent to the unit reservations, it will not allow me to assign them to the two other bookings.
any idea how we can change this?
thanks
Simone2 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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search for a company address of a company with many branch offices
Our big company clients have a lot of branch offices all over Europe. Actually it is not possible in Mews to find the right branch office by typing in the name of the company and the city of the branch. Why not? This should be quite easy to be solved and save a lot of time. Furthermore it would avoid creating the same branch office again and again.
2 votesReview of Mews Search starting and in exploration phase
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Voucher - disable new updated voucher functionality
With the latest functionality updates we do no longer have the company/travel agent vouchers available from the voucher option in Mews when making a new booking.
Company/Travel agent bookings should now be made without specific voucher and only using the relevant company/travel agent profile.
IDEA;
1: Let the hotels be able to enable/disable this functionality! Since this functionality might not be a positive change for all properties.or:
2: Provide a drop down so when making a booking you can choose EITHER public/company or Travel agent
REASON:
A: It is crucial for us to be able to search on ALL…2 votesReview of Mews Search starting and in exploration phase
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Passport - Identity document
The ability to store passport pictures through the guest journey. Almost every self serviced apartment company requires to store passport infomation and our guest journey does not support this. This requires the owner to use something like Operto or Duve.
2 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Profile creation for non-hotel guests when using Mews POS
When customer is using PMS and POS, a guest profile needs to be created in Mews when guests are ordering via Mews POS.
2 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Guest note Report
We are looking for the ability to have a "guest note report". We often need to check allergy restrictions or other items for events where the individual guest notes are important.
2 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Identify a guest as a "smoker"
it is sometimes important to know that a guest is a smoker to ensure they are allocated a room where this is allowed. nowadays most establishments are non-smoking and smokers are the exception rather than the norm.
2 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Able to register tempory guests to space
as we deal with mainly long staying guests, they have from time to time a visitor joining them. currently we add the person and make a note to remove their profile from the booking when they have left.
this means however that we have no proper record of who has stayed when where, which is not ideal.
is there any way we are able to add separate profiles to a space and keep a record of the period they have stayed with us.2 votesHello Simone,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Set Up for Check Out Mail
For regular guests that are coming every week the Check Out Mail After Stay is very annoying. We just want to send it to indivudual guests. It would be perfect to have an option in the guest profil to set up which Mails the guest should receive from our system.
2 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Contracting for ling stay and co-living
Contracting for ling stay and co-living
2 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Display guest email in reservation report.
Display guest email as a filter option in the reservation report.
2 votes -
Filter by customer classification in the Customer profiles report
We would like to filter in the Customer profile report so that we can find for example: Arrival only VIP Created Blacklisted profiles
2 votes -
LEGAL REQUEST - Luxembourg reg cards XML
For Luxemburg you need to transmit the guest information via XML to the government. I have a Planet Winner client that had this in Planet Winner. Apparently Mews does not have this. Can we fix this?
https://guichet.public.lu/en/entreprises/commerce/horeca/hotellerie/fiches-hebergement.html2 votes -
To be able to book on the Company Profile instead of the Guest Profile
To book on a company profile and all the notes shows up on a new reservation.
On the company profiles there can specific info like Payment details, invoicing details, invoicing emails, other special aggreements like late check out. I would like these notes to appear on every future bookings to make it easier at check in/out for both guest and receptionist.
2 votesHello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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guest journey logging
When keeping track of a guest's journey, the notes quite often get lost in the reservation.
Therefore we would like an add-on to have a seperate guest journey, to log every step of their reservation and safe all important details.This way, we know what happened and what might be important for a next shift or for their next stay.
1 voteHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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New Spanish Police Report
The new Real Decreto 933/2021 is now in place and all the spanish hotels have up to 02/Jun/2023 to implement it. It requires the collection of more guest data during checkin (online and/or at front desk) and to provide a new report to the police database.
We need this feature to be adjusted ASAP, before spring. Thanks1 voteHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Cashlist groups
Make it possible to put whole groups at once as cashlist instead of having to do every name one by one
1 voteHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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