154 results found
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ID CARDS AND SECOND SURNAME
Hello,
I have 3 proposals to make:
First of all, in Spain we use different forms for the travelers registration. Besides the options mews give it to us, we use another forms such as: Spanish residence permit, European residence permit or ID CARD. We cannot find it in the programme. We only find: National identity document, Driver license, Visa or Passport.
I want to ask if it is possible to add that kind of types in our MEWS system.
Also, In Spain we have two surnames. So when we have foreign people from all over the world with just one…
11 votesHi Alba,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Add company sector of business
It would be great to have the possibility of adding a company sector of business (healthcare, hospitality, ...) and be able to filter data and analytics based on this information.
6 votesHello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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disable the validation of option by guest without having received the creditcarddetails of the guest
3 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Relation between customer Profiles
As we have many returning guests, we need to know which customer belongs to the same family. It would be great to merch Children to their parents and a wife to her husband and visa versa.
Like this we get to know our guests better and the booking process for future stays will be even easier.
48 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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To be able to book on the Company Profile instead of the Guest Profile
To book on a company profile and all the notes shows up on a new reservation.
On the company profiles there can specific info like Payment details, invoicing details, invoicing emails, other special aggreements like late check out. I would like these notes to appear on every future bookings to make it easier at check in/out for both guest and receptionist.
2 votesHello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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when merging profiles, could notes from both profiles be kept
At present, when you merge profiles, only the notes on the profile you chose to keep are saved. Any notes on the duplicate profile are lost.
14 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Equality of company and guest profiles
We often have the problem that companies do not provide guest names when booking. However, a guest name must be specified in the booking process.
It would therefore make sense to equate the company profiles with the guest profiles so that bookings are easier and guest names can be added later.
This would also simplify invoicing for companies, as these are then saved in the company profile and allow a better overview.5 votesHello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Add "Extended" in Origin of Booking
When a member wishes to extended their stay, would be nice if their was "Extended" options in origin of booking so we can differentiate if a guest booked through an OTA then extended or booked through an email then extended because presently we have to mark them as "walk ins" and this dilutes our actually "walk in" numbers.
8 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Export of booker email address
When you make an export of the reservation report grouped by booker, you won't have a column for the email address of the booker. It would be nice if this could be added for marketing purposes.
6 votes -
customer service interface
Limited interface for customer service representatives to access and change guest data without access to all other features such as financial information.
1 voteHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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name of the main booker displayed behind the room no. In the mews commander mobile app?
name of the main booker displayed behind the room no. In the mews commander app?
3 votes -
Guest profile note should be shown in Manage window
We would like the possibility to see the "Guest Profile Note" Under the "Manage window"
At the moment we can only see the "General note" and we would like to see both.
The only place we can see the Guest profile note is in reservation report.6 votesHello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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3 votes
Hello Connor,
Thank you for the feedback.
It is currently possible to customise email templates per space category, by adding information in the free text field “Order email template” within your space category settings. The text will be added automatically at the bottom of the confirmation email when a guest books a reservation for that space category.
We do not currently have this feature for registration cards. We’ve updated your idea as one to be upvoted by the Mews Community.
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Uploading scanned guest data sheets together not one by one
Pure QOL improvement:
Uploading scanned Data sheets into guest profiles is just possible for 1 file at a time right now. Since it's 5 clicks to upload 1 file this becomes pretty quick a nuisance if you have to upload dozens or hundreds of different files but multiple for each guest. A simple windows-style shift/strg option to chose all necessary files at once would come in pretty handy.6 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Kind regards,
Aldair -
Have an RFID field in guest profile
We would like to have a direct link from our cashier system to book invoices to a guest profile using an RFID field that would be available in the guest profile. We also have guest accounts that hold more than one RFID. This option will make the administration of invoices a lot easier. Additionally, it will increase guest satisfaction.
16 votesHello from the Mews product team!
Thank you for the suggestion, are you able to share the name of your cashier system in the comments section below?
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Geburtstagsliste von allen Kundenprofile pro Monat (Birthday list of all customer profiles per month))
Eine Liste von allen Geburtstage pro Monat von den Kundenprofile! Nicht nur Gäste im Haus! Wir versenden Geburtstagskartenan unsere Gäste!
English translation:
"A list of all birthdays per month from customer profiles! Not just guests in the house! We send birthday cards to our guests!"13 votes -
Overall spending per customer Report
A report which sums up the total spending per guest would be useful for loyalty programs. At this point it's only possible to see a total spending by checking profile per profile.
7 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Knowing how often a guest stayed before in the hotel
On the guest profile there should be a number which shows how often a guest has been in the hotel before
167 votes -
Merge Profiles Automatically
The system should have a tool to detect automatically similar profiles (same name and surname for example) and propose one by one to merge or not the profile. It could be a big help and time saver for us, as it could take time to detect duplicate profile.
50 votes -
Company profile notes visible in guest profile (as notes)
If certain notes are attached to a company profile (e.g. No alcohol on account), these are (now) not visible on the guest profile of the guests who are linked to the company.
This would be convenient :)
21 votesHello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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