154 results found
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Contracting for ling stay and co-living
Contracting for ling stay and co-living
2 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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MEWS function to add pet indicator
We were discussing the reservations bringing a pet and wanted to know if there is a way to add a pet indicator to the reservation screen when we add the pet free as a product? Just like if the guest is bringing children, there's a picture of a baby with the number of kids, or if its an adult with the person indicator?
We were thinking this could potentially integrate with KnowCross and be a feature for the housekeeping and maintenance team.
5 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Be able to click on guest name or other parts in task description to direct to the reservation or bill the task applies to
Currently when there is a task i.e. saying a payment request was missed, one has to copy paste the name of the guest to search for the actual payment request. A direct link would be better
19 votesReview of Mews Search starting and in exploration phase
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Multiple emails per guest
It would be great to have the option of having multiple emails with the account. Some people would like different charges invoiced to different emails (i.e. business card is only paying the room therefore that invoice goes to that email, and a personal email for all other expenses).
Also another reason is husband and wife might want the invoice sent directly to there email
70 votesHello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Have a report for "Company/TA profiles created yesterday"
This is to ensure TA contracts are created when necessary and MAC identifier as well as all information within the profile are all correct / in line with the company standards.
If a report can be generated then we can check all profiles that have been created by X employee are all correct. So far, there is no record/way to track when a new company/TA profile is created6 votesHello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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late check out
Automatic change of check out time when Product "Late Check out" is booked. We now have to change this manually.
46 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Registration Form
Is it possible to receive a push notification when a guest has filled in their registration form in advance? Then you don't have to print it
5 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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license plate
It would be great to be able to select the license plate number from the guest profile as a possible feature for printing on the registration form.
10 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Make 'email' a mandatory field in registration form
Set the “email” field of a booking as mandatory in the customer profile. This information is extremely important in terms of customer interaction. Moreover a customer will be more willing to change an email address created by Booking or Expedia into its own personal email address.
11 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Track and search old names
It would be good to have an history of name changes in guest profiles. It would also be very useful if we could find profiles even when searching for the old name in the search bar. That way we could find a reservation using an original email from the client, evenif the name in the reservation changed.
1 voteReview of Mews Search starting and in exploration phase
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Merge guest profiles based on multiple details
When guest make reservations via booking.com, expedia... most of the time we only receive a telephone number or address. The e-mail address is in 99% of the cases one generated by the OTA to mask the guests email. Therefore it would be very convenient if Mews would merge profiles based on other similarities as well. This would make it easier to identify guests who have already stayed with us previously.
49 votesHello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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confirmation/quotation email sent listed in action log
Please include in the action log, if an email has been sent to the guest via Mews ie. confirmation, quotation, cancellation etc.
Now that we have to manually send confirmation emails, it would be greatly beneficial to be able to check if this has been done.
11 votesHello from the Mews product team,
Thank you for sharing your feedback with us. We have recently released a feature that allows you to view the mail queue for the individual guests from the Guest profile in addition to the usual mail queue.
You can access the mail queue on the guest level by selecting the guest dashboard and clicking on the mail queue icon on the top right hand side.
Please note that mail queue is currently visible to admin level users. We recommend that you consult your manager in order to access this functionality.
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Display guest email in reservation report.
Display guest email as a filter option in the reservation report.
2 votes -
recognize returning guest if he books by different OTA
It would be very helpful if the system recognize a returning guest also by s passport number , date of birth and name , if he often books with different travel agencies.
12 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Pop up returning guest
When you make a new reservation with a returning guest profile there comes a pop-up with important details about the guest.
Just a note screan that we can fill in, about room numbers they prefer, if they have a dog, that they always want an extra pillow etc.
That would be great.13 votesHello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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license Plate
It Would be great if we can add a license Plate per guest profile.
And that you can search for it in the search bar.7 votesReview of Mews Search starting and in exploration phase
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Profiles, Find Address By Typing Here - Too Eurocentric!
This is a great feature, however it seems to be Euro-centric, in that the house numbers are being put at the END of the guest's address.
Is there anyway to fix this so that Australian addresses always have the house number BEFORE the street address?
1 voteHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Kind regards,
The Mews Team
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purpose
Make "PURPOSE" non -configurable in the setup so agents do not have to see it or have the ability to adjust it. Similar to the choice given to market segments
5 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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duplicate profile report
To be able to generate a report of duplicate profiles (All profile types) report. This will help in managing the merging process for individual profiles and at least flag the other duplicates that can not be merged ie company profiles.
10 votesHello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Require a valid CC on file
Require a valid CC on file in order to allow a reservation to become guaranteed. Reservations taken by phone / email / in-person don't currently require a credit card on file. A front desk agent can select "Cash" or some other form of payment for a reservation.
1 voteHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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