163 results found
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Consumption date on product rules
It would be great to be able to choose consumption date and time when setting product rules - For example If the product should be added on arrival date or in the night.
When you have a package that includes dinner at the arrival date it's not optimal to have the consumption date, by defualt set as the day after if the product is added through a product rule.
As it is now this affects the product reports in a negative way.
58 votesHello from the Mews product team,
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Customize quotation settings for optional bookings
For confirmed bookings we can set up a default send/do not send for confirmations. Quotations for optional bookings are currently send by default, we would like to adjust the default setting to do not send.
11 votesHello from the Mews product team,
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Room Description on Timeline
Option to see room description from the timeline - perhaps right click on the room number opens images of the room and full sales description
8 votesHello from the Mews product team,
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Timeline to show restrictions in banner underneath dates
Underneath dates in Timeline - to show current restrictions, events in house, city events and public holidays.
21 votesHello from the Mews product team,
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Have a filter on reporting to include or exclude Out Of Order Rooms
For reporting purposes and data analysis, it would be good to have the possibility to chose whether or not we want to incl/excl OOO rooms. At the moment, MEWS deducts this automatically
14 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Group confirmations
We need to be able to create multiple confirmations regarding, example: a confirmation for group reservations with other conditions than a reservation for only one room. This is a highly requested feature for the ability to send correct conditions regarding the reservations!
20 votesHello from the Mews product team,
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Multiple rates on avalability block
Availability blocks currently only allow the option to enter 1 specific rate for a block. Since we operate with different rates based on roomtypes, and a group often combines roomtypes, it would be great being able to select multiple rates.
Also offering a group to book online with a discount based on public rates, it would be good to be able to offer them both a discounted flexible rate and a discounted non-refundable rate.16 votesHello from the Mews product team,
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Ability to mark messages as 'Completed' without replying to them.
Sometimes a guest messages us on the MEWS platform, and then calls and we are able to answer their enquiry over the phone.
I would then like to be able to mark their message as completed without the guest having to see. This way the next person on front desk will not come along and think that the enquiry still needs to be answered.40 votesHello from the Mews product team,
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Group General Availability Block
When creating a new Availability block for a Group, provide a checkmark toggle that allows for booking out of general availability, rather than creating day by day by space category blocks.
- There are times we provide "rate offers" to groups without any specific room type commitment at all, ie. We'll provide a floating 20% discount on any room types we have available, up until a specific booking cut-off date. There are times we may also offer commission on the rooms that book.Voucher codes do not really work for us in these situations either, as they are not fenced…
9 votesHello from the Mews product team,
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Rooming list - possibility to customise/remove columns: remove room numbers
The room number tab column in the rooming list should be customisable as we have many operational issues with the room numbers appearing on it and clients expecting to have those rooms when they check in. We should be able to remove this column if not relevant.
17 votesHello from the Mews product team,
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Wochentag zusätzlich zum Datum (Day of the week in addition to the date in the Reservation info)
Bitte den (abgekürzten) Wochentag zusätzlich zum Datum zB. bei Reservierungsdetails anzeigen.
.....
Please enter the (abbreviated) day of the week in addition to the date, e.g. show at reservation details in the reservation info (right hand side of a reservation)
6 votesHello from the Mews product team,
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Reservation Arrival Queue to Help Prioritize Housekeeping
When a guest arrives and the room is not ready, it would be good to place the reservation into a Queue that would notify Housekeeping to prioritize this guest room cleaning. This might be an added icon that would put the reservation on top of the normal reservation cards on the arrival screen. The automation part would be to notify housekeeping that a reservation has been put into the queue and waiting.
16 votesHello from the Mews product team,
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Ich möchte, dass man über die Funktion "House Use" mehrere Zimmer in einem Schlag wählen kann. Somit könnte man zum Beispiel vielen Zimmer v
Ich möchte, dass man über die Funktion "House Use" mehrere Zimmer in einem Schlag wählen kann. Somit könnte man zum Beispiel vielen Zimmer vor Ankunft einer Gruppe am Vorabend blockieren (es ist nur eine Beispiel)
8 votesHello from the Mews product team,
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Request to increase the Reservation Group Size
Request to increase the Reservation Group Size. The current reservation group size of 500 reservations is not sufficient and is creating operational issues for large-size Hotel Venues.
2 votesHello from the Mews product team,
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Message
In the Messages (Chat with Guest) it would be very useful to at least display the Room Number (Apartment ID) of the Guest after or before his Name...
We always need to go back to timeline to find this info while chatting with the guest... very annoying and almost impossible with app on smartphone.
Thank you.
15 votesHello from the Mews product team,
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undo split
We should be able to undo a split of a reservation. Guests change their minds many times!
26 votesHello from the Mews product team,
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Timeline filters: add building name
Being able to filter spaces by building name.
3 votesHello from the Mews product team,
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changing dates
When changing the dates of a reservation, in my opinion, there is a step missing where Mews confirms if there is availability for the same type of room and informs the new price (to be accepted or not).
19 votesHello from the Mews product team,
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Tasks - Add Customisable Templates
When setting a task, everything needs to be typed, whereas a lot of time could be saved if the hotel could customise a list of templates to use.
For example, 'Deliver Amenity' or 'Unzip Beds'. Quick little things like these!
Could this be a possibility?
10 votesHello from the Mews product team,
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Task per group
In a group you have to enter a task in each room individually. This should also be possible once per group.
3 votesHello from the Mews product team,
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