487 results found
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Cancellation Fee
Hello Dear Carl,
In this case the reservation, despite being of an NRF rate, was not cancelled but suffered a change of dates, so the cancellation fee would only be the difference between the value of the new reservation and the value of the initial reservation.
New dates: 527€
Initial dates: 460€
Cancellation fee: 67€is there any possibility of programming this NRF condition when there is a change of dates so that the cancellation fee is only the difference, but at the minimum of the initial dates, in this case it would be the minimum of 460€.
Best Regards,
2 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Do not apply cancellation fee for date changes
Mews automatically applies cancellation fee for date changes within the cancellation window (unless you untick the box before making a change).
We do not believe that date changes should be treated the same as cancellations and the cancellation fee should not be automatically applied.
This is currently causing operational challenges with charges and adjustments in billing (in the rush, staff may forget to untick the box as this is not intuitive).
It also causes guest complaints, as guests are still charged a fee even though their intention is to stay at the property (they may have just missed a flight…
2 votes -
New Billing Adjustment
I don't mind the new billing screen, once you get used to it, it is quite easy to use.
One thing I would suggest is that in the new billing screen, we move a lot of items to Paymasters and we now can't see which item belongs to which guestIt used to show as:
Stay 1129 (Jane Smith, 1/12/2020-2/12/2020, Standard Room, 16) - $150Now shows as:
Past, 1/12/2020-2/12/2020 - 1129 x1 - $15011 votesHello Madelaine,
We apologies for the delayed response. However, we are happy to inform you that the functionality that you requested has been released.
You are currently able to see the name of a the original guest who owned a bill before it was moved to a paymaster account.
We hope this update will be helpful for your day to day tasks.
Kind regards,
AldairProduct Manager, MEWS
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Allow proforma invoice on optional bookings
Now, it is impossible to print or send a proforma if booking is not confirmed
To send a proforma for optional booking we have to confirm the reservation then delete it and re-create the booking as optional.
Please make it possible, so we can send a proforma invoice as a quotation with an option date for confirmation127 votes -
Create an item/ product composed of different products with different prices and VAT rates
It would be great to be able to create products (NOT linked as a stay package) composed of different subproducts with different prices and VAT rates, which would show as one package price.
Example: I would like to create a Drinks package of X€, composed of water at Y€ and VAT rate at 10% and of wine at Z€ and VAT rate at 20%. Currently we have to create two products (water AND wine) and it would not appear as a drinks package in the billing line.
146 votes -
Number of nights on invoice
Would it be possible to display the number of nights stayed both on the reservations details and the invoice. when invoicing nightly charges as a package, you see the dates but not the number of nights invoiced
19 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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When click the "Email invoice" button, it would be a good idea to be able to choose between two emails
Instead of only being able to email the guest email due to it being linked to the profile, it would be great if we could have the tool to choose between guest private email or company's email for example or simply make a "costum" button.
19 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Kind regards,
The Mews Team
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Display consumption date on the bill
Instead of displaying the creation date, it would make more sense for our guests to see the consumption date so that when they check their bill they can quickly identify when certain items were used.
55 votesHey Mewsers, Good News! We started working on your feature request and the consumption dates will be more clearly visible on the invoices soon.
Remember, keep up to date with our releases by checking out our release notes – https://www.mews.li/app/release-notes and come and visit our monthly webinars!
The next webinar is tomorrow – https://www.mews.com/en/resources/webinars/product-webinar-march-2021
Your Mews Product Team
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Select all charges by type, in one click on the billing screen
It would be great if you could select all the types of charges in a group in one click, instead of clicking for each stay one by one
7 votes -
old billing back please
We would like to good old billing back. It is totally chaotic, sometimes when we add a product on the profile, it adds it to the bill, then sometimes it doesn't, but when it doesn't, you can not choose to put them together. Also, when a guest wishes to pay less than the full bill on one day and the rest to pay on other days, we can not just simply choose some days. It is time-consuming, not easy to see through it, non the less, how could we possibly explain it to a guest what they are seeing on…
1 voteHello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap. Thank you for sharing your suggestions.
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Make the line between bills thicker and/or more pronounced. It could be so much more clear which bill is which.
-Make the line between bills thicker and/or more pronounced. It could be so much more clear which bill is which.
-Add a bill icon to the card that enters right of the screen when you click on a reservation from the timeline. If they are small Icons and ALMOST everywhere, it's odd to have them missing in some places.
-A dog Icon, so we can see from the timeline which guests have dogs so we know where they can be moved (dog friendly suites)5 votesHello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Calculator on the billing screen
I would like to be able to easily identify the costs of the items I have selected in the billing screen so that I don't spend time calculating whilst my guests wait for the bill to be closed.
It would also be helpful when calculating the amount due and managing deposits..
2 votes -
New billing needs to be removed or improved !
The new billing feature is awful. it is not easy to read or negotiate at all.
I can see that a lot of people feel the same and Mews resistance to change this back. Please listen to your users. I do not see how this new features improves anything at all.
If a guest has a lot of bookings coming up it is even worse.
6 votesHello Maria,
Thank you for sharing your feedback with us.
Since you shared your comments with us 2 months ago we have been working continuously to improve the new billing screen in order to ensure that it not only meets the standards of the old billing screen, but opens up the opportunity to begin surpassing the functionality feature set of the old billing screen.
We have split the billing screen into 2 views. A group view accessible by selecting the “Billing” tab on the top right had side of the reservation screen and an individual view accessible by selecting the billing icon next to a guests name, or by selecting “all guest bills” from the group billing screen.
The group billing screen gives you an overview of all reservations and companions within a group for the current stay period. Whereas the individual billing screen will show you all bill items…
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billing screen displaying in date order top to bottom
at the moment when one guest has multiple bookings (i.e. coming for one day every week), the bill at the top of the screen is the one with the furthest arrival date.
that doesn't make sense.
the most recent date should be at the top and those days further in the future at the bottom of the screen.
it is too easy to make mistakes now with creating invoices or taking payments for the wrong date / week / stay4 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Moving invoice created to PM on new billing screen
in the old billing screen, when you had created an invoice, it was immediately visible on the unassigned left side.
now with the new billing, it "disappears" and you have to click out to say the payment tab to go back in to the billing tab before you can see the created invoice and move it to the Pay Master.
this is creating additional unnecessary work!5 votesHi Simone,
Thank you for bringing this to our attention, we will look into resolving this extra step for the new billing screen.
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Grouping products on Bills and Invoices
individually posted products appear lengthy
1 voteHello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered.
The reason is that there is not enough detail in this suggestion for us to understand that problem this is addressing.
Thank you for sharing your suggestions.
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Group billing??
Why do I get to group billing first when clicking on billing on a specific booking from the reservation overview? It´s good that group billing is an option but I should be taken to the guest bill first and have the option to go to the group bill second.
2 votes -
move button
Move the "Move selected items" button up to be next to "Move all items" button in billing. The placement of the button right now doesn't make any sense.
3 votesHello,
Thank you for sharing your feedback with us.
The “Move selected items” button appears in the lower section of the screen in order to allow you to move multiple selected bill items from different bills. Whereas the “Move all items” button sits on a individual bill, which means the action is limited to the items on one bill.
It is for this reason why the two buttons are in separate locations. It is unlikely that the location for the “Move selected items” will be changed as the current location fits the use cases for multiple actions to be carried out at once.
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Manager Report - Scheduling a clean PDF that matches on-screen formatting
We would like to schedule an export of the Manager Report for our Directors.
However, the only option is to export to a spreadsheet. Ideally they need to see a clean PDF version with the same simple formatting that we can see on the MEWs page.
i.e. can we please have an export format in PDF for the Manager Report, that matches the same onscreen formatting in MEWS, which we can schedule to send automatically to a selected Export Target?
23 votesHello from the Mews product team,
Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
Kind regards,
The Mews Team
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no post
Have a no post option available so that a guest can not charge to a room from an outlet if we do not have money for them
8 votesHello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap. Thank you for sharing your suggestions.
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