81 results found

1. Products and Services - Bookable on X Day of Week Only

   Products and services that are bookable during the reservation process should have a Day of Week Restriction.

   IE: Hotel wants to offer a product that is only available if a guest is going to be staying over a Tuesday, Thursday or Saturday.

   If a guest is going to be checking in Sunday and Checking out Wednesday, the product should display and be bookable.

   However, if they are checking in Wedneday & Checking out Thursday, the product should not display and be bookable as they guest wont be in house when the product is offered.

   11 votes

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   unlikely  ·  AdminKsenia Galtsova (Admin, Mews Systems) responded

   Hello from the Mews product team,

   
   

   Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions

   .

   Kind regards,

   The Mews Team

2. Print a final Bill without closing it

   Either you have to close the bill (so you can't add anything) or you can only print a preview

   10 votes

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   unlikely  ·  AdminWendy Tapia (Senior Product Manager, Finance, Mews Systems) responded

   Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Both, proforma and bill preview will give you the ability to print without doing a final close. Thank you for sharing your suggestions.

3. Change package name on bill

   Currently it seems like it's not possible to change the naming of packages on a bill.
   All packages appear with the name "Stay Package" on the bill.
   It would be great if you could change the name to something more specific like "Gourmet package". Perhaps the product category name for the items in the package could decide the package name on the bill.

   9 votes

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   unlikely  ·  AdminWendy Tapia (Senior Product Manager, Finance, Mews Systems) responded

   Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap. Thank you for sharing your suggestions.

4. Payments should be related to reservation number

   If a customer has 3 bookings, 100€ per booking, and makes a payment of 50€ or even 150€, there is no automatic way to link that payment to an specific reservation.

   This is specially important in, for example, enterprise customers. For example, I make 3 reservations for three employees:
   - Booking nº1 for today= 100€. Paid in advance 10% (10€)
   - Booking nº2 for next monday = 100€. Paid in advance 10% (10€)
   - Booking nº3 for next month= 100€. Paid in advance 10% (10€)

   So, payment in advanced 30€. At the check in, you may ask one employee to pay 70€ and the other 100€, when what the real payment of each should be 90€. In addition, in this case even if at the final moment the bill would be balanced, you cannot close the bill of the first reservation, as at that time the rest of the payments wouldn´t be done. You would have 1 payment for 90€, 1 payment (in advanced) of 30€ and the cost of the room, 100 €.

   If a customer has 3 bookings, 100€ per booking, and makes a payment of 50€ or even 150€, there is no automatic way to link that payment to an specific reservation.

   This is specially important in, for example, enterprise customers. For example, I make 3 reservations for three employees:
   - Booking nº1 for today= 100€. Paid in advance 10% (10€)
   - Booking nº2 for next monday = 100€. Paid in advance 10% (10€)
   - Booking nº3 for next month= 100€. Paid in advance 10% (10€)

   So, payment in advanced 30€. At the check in, you may ask one employee to… more

   9 votes

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   unlikely  ·  AdminWendy Tapia (Senior Product Manager, Finance, Mews Systems) responded

   Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Today, Mews associates payments to customers, not bookings in favour of ease of find. Thank you for sharing your suggestions.

5. changing rate

   Able to change rate in existing reservation for future dates - currently this is not possible when an invoice has been raised and you are obliged to split the reservation. for long stays this is a nightmare and distorts the arrival/departure figures plus confuses housekeeping

   9 votes

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   unlikely  ·  AdminKsenia Galtsova (Admin, Mews Systems) responded

   Hello from the Mews product team,

   
   

   Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

   
   

   Kind regards,

   The Mews Team

6. Landlord Reporting

   Customer wants a landlord report that generates an invoice & payment report depicting room revenue - OTA commissions - management fee = payment£

   9 votes

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   unlikely  ·  AdminWendy Tapia (Senior Product Manager, Finance, Mews Systems) responded

   Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap. Thank you for sharing your suggestions.

7. Keep Old Billing Screen as an Option at Least

   I just want to know why they are complicating the billing screen at a time when there were no issues with it? We don't understand. We feel a little held ******* by this design flaw. The old billing screen is a godsend for Accounting. It makes the workflow so much smoother. We feel as though the new billing screen is an eyesore and hard to read. It makes things take longer and is more confusing. The old billing screen is clear, concise, and fast. Reading left to right is more natural than top to bottom. Also drag and drop is easier than check-marking boxes and expanding windows. Please listen to the people who capture revenue for the properties, as they rightly know what works more efficiently. Thank you for this consideration! We want to do good work!

   I just want to know why they are complicating the billing screen at a time when there were no issues with it? We don't understand. We feel a little held ******* by this design flaw. The old billing screen is a godsend for Accounting. It makes the workflow so much smoother. We feel as though the new billing screen is an eyesore and hard to read. It makes things take longer and is more confusing. The old billing screen is clear, concise, and fast. Reading left to right is more natural than top to bottom. Also drag and drop is… more

   8 votes

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   unlikely  ·  AdminAldair (Product Manager, Mews Systems) responded

   Hello Karl,

   Thank you for sharing your feedback with us.

   We’ve introduced the new billing screen to give you a simplistic overview of all your bills in one place.

   Built on newer, smarter and faster technology, the new billing screen opens up a new world of possibilities. From the new features that have been added within the initial release, to allowing us to begin adding the features you’ve been asking about for billing. It is the foundation of the future of billing in Mews.

   We’ve split the new billing screen into two views for you:

   Individual billing – as soon as you click on the new billing screen for your individual guests, unpaid bills slide open with the bill items expanding into view, bringing your focus to the task at hand. Individual bills can be accessed by selecting the bill icon across the system.

   To learn more about the new individual billing screen, please visit the Mews university billing learning path, or click on the link below:

   https://vimeo.com/manage/307670879

   Group billing – We’ve designed the new billing screen in a way that can scale with you. Built on newer and smarter technology, the new group billing screen works at speed and allows you to see more as you scale.

   To learn more about the new group billing screen, please visit the Mews university billing learning path or click on the link below:

   https://help.mews.com/en/articles/4529072-get-to-know-group-billing

   Below, we’ll explore just a few of the new features released and possibilities your new billing screen will allow.

   Unpaid items / Deposits

   The new layout removes the need to have the classic “left” and “right” structure, providing you with a clean and simplified overview of your bills. Our goal is here is to remove the need to move items from left to right, so that you can perform actions such as taking payments or creating invoices right away. We’ll be maintaining the concept of the left-hand side, in a more linear manner on the new billing screen for the near future.

   Unlike in the old billing screen you are able to take payments and/or preview invoices from bills marked “Unpaid items / Deposits”.

   In the future we will be opening new opportunities for automation, allowing you to make use of automatic settlements without having to manually move bill items to the right side of the screen before they can be settled.

   Many of our users have been leveraging the billing section on the left side in order to help with sorting and clarifying items to be paid on large bills. We’d like to continue enabling you to easily sort and manage your guests bills and identify the items that matter. To aid you with this we will be making titles editable, so that you can easily keep track of the bills you need to take action on and help you with smoother handovers. The updates for renaming bills are currently being developed and will be released before the old billing screen has bee removed.

   Moving bill items

   Moving bill items plays an integral role in the new billing experience, now you can select and move multiple items at once between, customer profiles in the same bill, or to different profiles including paymaster accounts. Moving bill items just got faster and easier!

   If you would like to learn more about how to move bill items, please visit the billing learning path in Mews university or select the link below:

   https://vimeo.com/485552498

   Cancelling and rebates

   Accidentally added a product to a guests bill? No, problem. Now, you can easily cancel those items within your editable history window by selecting the item you would like to cancel and clicking the new “Cancel selected items” button. In the future we will enhancing this functionality so that that you can easily conduct rebates directly from the billing screen without having to post negative items.

   What’s next for billing?

   As we slowly move towards sunsetting the old billing screen, will continue to provide you with updates on additional features that we will be adding as well as the deadline for removing the old billing screen. Keep an eye out for these updates both in Mews, and on our release notes page.

   https://www.mews.li/app/release-notes

   Hello Karl,

   Thank you for sharing your feedback with us.

   We’ve introduced the new billing screen to give you a simplistic overview of all your bills in one place.

   Built on newer, smarter and faster technology, the new billing screen opens up a new world of possibilities. From the new features that have been added within the initial release, to allowing us to begin adding the features you’ve been asking about for billing. It is the foundation of the future of billing in Mews.

   We’ve split the new billing screen into two views for you:

   Individual billing – as soon as you click on the new billing screen for your individual guests, unpaid bills slide open with the bill items expanding into view, bringing your focus to the task at hand. Individual bills can be accessed by selecting the bill icon across the system.

   To learn more about the new… more

8. Bring back the old Billing screen

   The new billing screen is way too confusing and not clear at all.. The old one was perfect and everything was easy to use and to check on.

   8 votes

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   unlikely  ·  AdminAldair (Product Manager, Mews Systems) responded

   Hello Sabrina,

   Thank you for your feedback.

   We’ve introduced the new billing screen to give you a simplistic overview of all your bills in one place.

   Built on newer, smarter and faster technology, the new screen opens up a new world of possibilities. From the new features that have been added within the initial release, to allowing Mews to begin adding the features you’ve been asking about for billing. It is the foundation of the future of billing in Mews.

   We’ve split the new billing screen into two views for you:

   Individual billing – as soon as you click on the new billing screen for your individual guests, unpaid bills slide open with the bill items expanding into view, bringing your focus to the task at hand. Individual bills can be accessed by selecting the bill icon across the system.

   To learn more about the new individual billing screen, please visit the Mews university billing learning path, or click on the link below:

   https://vimeo.com/manage/307670879

   Group billing – We’ve designed the new billing screen in a way that can scale with you. Built on newer and smarter technology, the new group billing screen works at speed and allows you to see more as you scale.

   To learn more about the new group billing screen, please visit the Mews university billing learning path or click on the link below:

   https://help.mews.com/en/articles/4529072-get-to-know-group-billing

   Below, we’ll explore just a few of the new features released and possibilities your new billing screen will allow.

   Unpaid items / Deposits

   The new layout removes the need to have the classic “left” and “right” structure, providing you with a clean and simplified overview of your bills. Our goal is here is to remove the need to move items from left to right, so that you can perform actions such as taking payments or creating invoices right away. Don’t worry, in order to smooth this transition, we’ll be maintaining the concept of the left-hand side, as “Unpaid items/ Deposits” in the new billing screen.

   “Unpaid items/ Deposits” are a placeholder for the left hand side, however unlike in the old billing screen you are able to take payments and/or preview invoices from unassigned bills. Once the old billing screen is retired, so too will we remove the concept of “Unpaid items/ Deposits” items. This move will open new opportunities for automation, allowing you to make use of automatic settlements without having to manually move bill items to the right side of the screen before they can be settled.

   Many of our users have been leveraging the billing section on the left side in order to help you with sorting and clarifying items to be paid on large bills. We’d like to continue enabling you to easily sort and manage your guests bills and identify the items that matter. To aid you with this we will be making titles editable, so that you can easily keep track of the bills you need to take action on and help you with smoother handovers.

   You can learn more about unassigned items in both the individual and group billing learning paths linked above.

   Moving bill items

   Moving bill items plays an integral role in the new billing experience, now you can select and move multiple items at once between, customer profiles in the same bill, or to different profiles including paymaster accounts. Moving bill items just got faster and easier!

   If you would like to learn more about how to move bill items, please visit the billing learning path in Mews university or select the link below:

   https://vimeo.com/485552498

   Cancelling and rebates

   Accidentally added a product to a guests bill? No, problem. Now, you can easily cancel those items within your editable history window by selecting the item you would like to cancel and clicking the new “Cancel selected items” button. In the future we will enhancing this functionality so that that you can easily conduct rebates directly from the billing screen without having to post negative items.

   What’s next for billing?

   Now that we have introduced the new billing screen, it will be running alongside the “old” billing module until the end of February 2021. Until that time, our team is focused on ensuring that all the great features you love appear in the new billing screen and fit in with the current new structure. With the help of your feedback we are continuously improving our learning paths, updating, guides and FAQ’s to ensure that you will always have access to information that will assist you.

   As we slowly move towards sunsetting the old billing screen, we will continue to provide you with updates on additional features. We encourage you to make use of the new learning paths to help you get accustomed to the new billing screen.

   Hello Sabrina,

   Thank you for your feedback.

   We’ve introduced the new billing screen to give you a simplistic overview of all your bills in one place.

   Built on newer, smarter and faster technology, the new screen opens up a new world of possibilities. From the new features that have been added within the initial release, to allowing Mews to begin adding the features you’ve been asking about for billing. It is the foundation of the future of billing in Mews.

   We’ve split the new billing screen into two views for you:

   Individual billing – as soon as you click on the new billing screen for your individual guests, unpaid bills slide open with the bill items expanding into view, bringing your focus to the task at hand. Individual bills can be accessed by selecting the bill icon across the system.

   To learn more about the new individual billing screen, please… more

9. no post

   Have a no post option available so that a guest can not charge to a room from an outlet if we do not have money for them

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   unlikely  ·  AdminWendy Tapia (Senior Product Manager, Finance, Mews Systems) responded

   Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap. Thank you for sharing your suggestions.

10. Bulk Print for Bills & Invoices

    It would be great if you would be able to print multiple bills and invoices for a certain period. Now you need to open en print every invoice manually.

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    unlikely  ·  AdminKsenia Galtsova (Admin, Mews Systems) responded

    Hello from the Mews product team,

    
    

    Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

    
    

    Kind regards,

    The Mews Team

11. Being able to select when is starting a week for reports (like manager report) and not having weeks starting by default on monday
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    unlikely  ·  AdminWendy Tapia (Senior Product Manager, Finance, Mews Systems) responded

    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap. Thank you for sharing your suggestions.

12. POP UP WINDOW ALERTING SALES AND ACCOUNTING DEPARTMENT WITH OPERATIONAL TASKS TO BE DONE

    POP UP WINDOW ALERTING SALES AND ACCOUNTING DEPARTMENT WITH OPERATIONAL TASKS TO BE DONE up to date

    8 votes

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    unlikely  ·  AdminWendy Tapia (Senior Product Manager, Finance, Mews Systems) responded

    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap. Thank you for sharing your suggestions.

13. Receivable invoice

    Whenever we have an outstanding bill (from Travel Agent for example) we have to move it to a fake profile until its closed. If we issue invoice without the payment it states that we have refund (in the billing and the payment report).
    This amount is the deducted even though we have not made a refund.

    I would suggest to make this action proper and not classify an outstanding as a refund as they are totally different concepts.

    8 votes

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    unlikely  ·  AdminWendy Tapia (Senior Product Manager, Finance, Mews Systems) responded

    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap. Thank you for sharing your suggestions.

14. Display ADR on occupancy dashboard
    8 votes

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    unlikely  ·  AdminWendy Tapia (Senior Product Manager, Finance, Mews Systems) responded

    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

15. De omzet van een reservering (pas) nemen bij voltooiing/ check-out

    Op dit moment zet Mews de omzet door naar het financiële systeem op het moment dat de overnachting plaatsvindt.
    Ik zou graag zien (of in ieder geval de optie/keuze hebben) dat de omzet pas wordt genomen en doorgezet naar het financiële systeem op het moment dat de dienst volledig is afgenomen. Wat mij betreft zou dit zijn op het moment van uitchecken waarbij de definitieve factuur aan de gast wordt opgemaakt.

    Voor annuleringen zie ik hetzelfde voor mij, ook hierbij zou ik graag pas de omzet in het financiële systeem zien op de oorspronkelijke vertrek datum.

    Voor (terug)betalingen op reserveringen, de verwerking van de betalingen, vind ik het wel fijn dat deze op het moment dat deze in Mews is verwerkt ook wordt doorgezet naar het financiële systeem. Zodat we dagelijks de betalingen tussen het financiële systeem en Mews kunnen aansluiten. Zodat je dezelfde controle kan uitvoeren als bij een kassa systeem het geval is.

    Op dit moment zet Mews de omzet door naar het financiële systeem op het moment dat de overnachting plaatsvindt.
    Ik zou graag zien (of in ieder geval de optie/keuze hebben) dat de omzet pas wordt genomen en doorgezet naar het financiële systeem op het moment dat de dienst volledig is afgenomen. Wat mij betreft zou dit zijn op het moment van uitchecken waarbij de definitieve factuur aan de gast wordt opgemaakt.

    Voor annuleringen zie ik hetzelfde voor mij, ook hierbij zou ik graag pas de omzet in het financiële systeem zien op de oorspronkelijke vertrek datum.

    Voor (terug)betalingen op reserveringen,… more

    7 votes

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    unlikely  ·  AdminWendy Tapia (Senior Product Manager, Finance, Mews Systems) responded

    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap. Thank you for sharing your suggestions.

16. Automatic bill closure on check-out

    When the bill has been paid by the guest upon checkout the bill can be automatically closed.

    7 votes

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    unlikely  ·  AdminKsenia Galtsova (Admin, Mews Systems) responded

    Hello from the Mews product team,

    
    

    Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

    
    

    Kind regards,

    The Mews Team

17. Currency selection on pro forma and final invoice

    When working in multicurrency environment, it would be great to be able to select only 1 currency to be displayed on the pro forma and final invoice of a customer. This will avoid a lot of confusion and discussion over the FOREX used by the hotel.

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    unlikely  ·  AdminWendy Tapia (Senior Product Manager, Finance, Mews Systems) responded

    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap. Thank you for sharing your suggestions.

18. modification tarif

    Il serait nécessaire de pouvoir modifier les tarifs de chaque jour d'un séjour de plusieurs nuits, même si le check in est fait.

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    unlikely  ·  AdminWendy Tapia (Senior Product Manager, Finance, Mews Systems) responded

    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap. Thank you for sharing your suggestions.

19. Guest profile Invoice print out

    Sometimes is crucial for us, to improve time assistance, to have a button action to just print out all invoice that belongs to a guest profile, like a summary without having to print one by one separately.

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    unlikely  ·  AdminWendy Tapia (Senior Product Manager, Finance, Mews Systems) responded

    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap. Thank you for sharing your suggestions.

20. Hide FTP credentials

    In terms of security it would make sense to hide the credentials of the FTP export target. Furthermore it would make sense to add the protocol to the URL field (i.e default value ftp://ftp.***.***).

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    unlikely  ·  Anonymous responded

    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.