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Service Management

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237 results found

  1. It would be great if MEWS shows automatically which room needs a linen change. For example, after 5 days. And the housekeeping sees or receives a notification in their application.

    1 vote

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    0 comments  ·  Admin →
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  2. Segments are attached to rate codes in the settings of Mews. The segment attached to a rate code should always be attached to reservations with that rate code. Currently when users change the rate code of a reservation it retains the original segment. Additionally, users should not be able to change a segment on a reservation as this should be locked to the rate code.

    5 votes

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  3. Have an own voucher tool

    1 vote

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  4. When you try to delete a rate, it can be very frustrating to have to find out it is linked to your channel manager / has restrictions / linked to another rate / has a voucher....
    why not allow you tick boxes to do this whilst you are in the rate you want to delete?
    it took me about 5 minutes for something that should be able to be done in 30 seconds!

    1 vote

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  5. In order to check if restrictions are still valid / necessary, the occupancy (overall and per room type) should be displayed in the restrictions calendar (as in rate management). This is very important to check if MLOS and close restrictions are still valid.

    1 vote

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  6. It would be very helpful for us if it was possible for managers to display the prices for a price query / new booking despite rate restrictions (for example MLOS).

    6 votes

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  7. extra bed in item to be added automatically when the room is booked for 3.
    Although we put in rate and room description that for the 3rd guest, extra £25 will be added for the extra bed, any prepaid rate plans debit the guest for the whole stay excluding the extra bed £25 per night. As a result, some guests refuse to pay the extra amount after having been debited.

    2 votes

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  8. Currently having a MLOS exception and maximum advance exception for close to stay restriction does not work.

    An example would be having a close to stay restriction for the Saturdays, except if they book 2 nights, OR if they book within 7 days before arrival (maximum advance).

    So what I want is a MLOS2 restriction for the Saturdays, but when it is 7 days before arrival, no restriction at all.

    It is probably a setup with an AND/OR rule.

    3 votes

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  9. We would love to be able to create discounted rates without the need to create a new rate manually.

    The idea is that when you create a voucher, you can set a certain discount (ie. 20%) and select the rates on which it applies. With this a a lot of work can be avoided.

    1 vote

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  10. Multirate functionality which allow clients to combine different rate plans

    2 votes

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  11. Have simple automated rate updates, e.g. 10% rate increase once occupancy reaches 25%

    5 votes

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  12. Allow in restrictions the option to apply to same day bookings only. Right now you can only choose a 1 day restriction instead of same day.

    2 votes

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  13. When adding a product, it is automatically added to all booking engines. However, we offer different products in different booking engines (for example for certain events or retreats). Please enable to add or delete products to certain booking engines or to restrict products from other booking engines or rates.

    4 votes

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  14. Some of our rates are stand-alone during the week and dependent during the weekend. At the moment we have to ajust the weekend rates manually each time the base rate changes as mews doesn't support rate manipuliations on a daily bases per room type. We would definitely need the option to adjust dependent rates the same way as you adjust the base rate.

    32 votes

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  15. it would be great if it is possible to add a link in the rate description and this will be showing on the website and on the email.

    1 vote

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  16. The term Last Room Value (LRV), refers to the maximum revenue a hotel can expect to make from the last room it has available for sale. It is used to avoid selling the last room below a certain rate – as when market demand is high the last room may be sold at a higher rate then normal

    10 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  17. this has happened since the change of company billing / error comes up as there are no public rates available despite voucher code having been added.
    only public rates are now showing when making a booking.

    please solve asap as it causes huge errors with rates and cancellation settings.

    1 vote

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  18. there seems to be an issue that the rates linked to vouchers are not showing up when making a booking.
    would you mind checking please.
    thanks

    1 vote

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  19. Where one has rates setup and sold inclusive of the the package e.g. Breakfast, @ R1500.00 single or double inclusive of breakfast. In MEWS rate setup it is required to set a negative occupant adjustment for the value of the breakfast in order to correctly quote the rate for the single room booking @ R1500.00

    Where you have derived rates, one normally sets the rate up against the base rate with its relative % adjustment. e.g. -10%, however as the base rate has the negative occupant adjustment for the breakfast to too is discounted on the single rate published. Therefore…

    3 votes

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  20. It will be great to have the opportunity to have two differents VAT at 10%. One for food and one for accomodation.

    19 votes

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