864 results found
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Add "custom" as a receiver for "Booker Confirmation"
When sending a "Booker confirmation" it would be great to also be able to chose a "custom" receiver and type in the email address. This is possible for the "Confirmation" but not for the "Booker Confirmation".
25 votes -
Add card details to actual guests when booker is generic (New Booker functionality)
When a TA uses a generic email address to make a reservation, the new Booker functionality workflow will add the card to the booker (TA), not the actual guest, ending up with an endless list of cards attached to the TA profile.
24 votes -
Solution to display "Accessible" room to respect ADA in US
A solution to display room respecting "ADA" (American with Disabilitites Act") nicely on Booking Engine. Currently, you need to create a new room space for each ADA room. It complicates greatly the usability as user see many room type on Booking Engine. You can see a solution on freehandhotels.com booking engine with a tick box "Accessible"
24 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion. -
Faster passport scanning FASTER check-in!
Recently Mews released the "MewsPassportScan" the feature is great! but we feel like its incomplete, if you have used it before, you will agree.
The feature allows you to scan the guests passport with the webcam of the computer, this then populates the passport fields with one click making the process way smoother, HOWEVER!!!!
If you have more than one attendant on a booking this feature flaws massively, as you have to create individual user profiles for the additional guests ONE BY ONE!
This means that from 1 click one guest, it turns in to 8 clicks per guest profile.…24 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Sanitize guest profile input fields
When accidentally entered an space in front of a first- or lastname in the guest profile we would like MEWS to automatically delete this empty space.
p.a.:
Firstname: Max
Lastname: Mustermann
->
Firstname: Max
Lastname: Mustermann23 votes -
Kiosk Employee check out screen
i like to have the same name screen for employees in the kiosk check in screen also for thre check out. in the check out screen you hav to type in the guest name even in the employee modus
23 votes -
Historical data for guests
We have several guests who request to have the same (or similar) unit as they stayed in before. currently when looking at the guest profile, it is impossible to see what unit number they stayed in unless you open each reservation card.
Is there a way so that this displays on the dashboard and perhaps rather than using the place cards use a one line list which displays all information in a clearer view similar to the orders view (i.e. res number / cancelled or stayed / arrival and departure date / unit type / unit number / rate code…
23 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Mews Booking Engine bug - Underage booked into room / space on their own.
Mews currently does not allow restricting minors to be booked into selected room/space types. For example allowing a child to be booked to shared dormitories and especially as the sole traveler is in a breach of regulations in number of countries.
Feature to add - option to select per space type to allow minors to be booked in and also whether only as secondary occupant to an adult or as sole occupant.
23 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Be able to click on guest name or other parts in task description to direct to the reservation or bill the task applies to
Currently when there is a task i.e. saying a payment request was missed, one has to copy paste the name of the guest to search for the actual payment request. A direct link would be better
23 votesReview of Mews Search starting and in exploration phase
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Pop up trace/Task
Maybe add a feature of whenever you click on a guest profile a pop up trace of any important information can be seen first hand ie (Special occasion, take payment of VC, route payment) a
23 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Kind regards,
The Mews Team
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Confirmation letters
When sending a confirmation to a booker, the name of the guest does not appear on the confirmation letter but only the reservation number. This does not look professional at all and we receive many complaints by our guests. They feel like they are a number and not a guest.
23 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Automatic "Minor / Underage" Classification Icon
Description:
A classification icon that is automatically added to the guest profile, when adding the guest's information - visible next to the guest's name in the dashboards, guest profile, timeline ect.Similar to the "female" icon or other classification icons like "returning", "staff" or "blocklist".
This would help streamlining our operation, especially when dealing with groups like school/student groups as well as help identifying underage guests that booked individually (which is only possible under certain conditions to be in line with the law and requires different/additional steps upon check-in).
Why This Matters:
- better overview when dealing with groups
-…22 votes -
Send before start mail at anytime
Hello!
Unfortunately, before start emails are not send for reservations created after the checkin time on the day of arrival (last Minute bookings). There should be an option to have those emails sent at any point, regardless of time.
Regards,
Jean-Philipp Spieß22 votes -
Notification when room status is changed
Imagine this situation:
Guests are early for CI and waiting for their room to be ready. This room could then be marked as "notify me about status change".
When housekeeping changes the room status to "inspected" a notification is sent to the front office.
Then they can call the guests and they can check in as early as possible.22 votes -
search for a company address of a company with many branch offices
Our big company clients have a lot of branch offices all over Europe. Actually it is not possible in Mews to find the right branch office by typing in the name of the company and the city of the branch. Why not? This should be quite easy to be solved and save a lot of time. Furthermore it would avoid creating the same branch office again and again.
22 votesReview of Mews Search starting and in exploration phase
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improve managing companies
now it takes a long time to link companies to a master. as you always have to scroll (remembering where you were), click in, add master. and wait for 4, 5 sec and then go back to companies, scroll again, click in ...
instead of - better - be in the master and just add the companies
22 votesIdea that requires more feedback from all of you! How to improve managing of companies? Thanks in advance!
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Show all room types under the google booking link
Allow the google booking link to show all room types instead of just 1.
21 votesReview of Mews Search starting and in exploration phase
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Mulitple confirmation templates
Create different types of confirmations for different types of rates. For example for the holidays we want our guests to receive the right confirmation with all their reservation contains.
21 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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PIN CODE field in Mews
It would be neat if the guests were able to check in on the kiosk and get their pin code there.
Or have the pin code display directly in Mews.21 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Reservation Confirmation Details
To be able to choose which fields are visible in the reservation confirmation. It would be great to uncheck some of the values, such as rate name or product for certain costumers, but currently you can only delete the entire row (reservation detail) which is not an option.
21 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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