56 results found
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Consolidated Reservation Arrival Screen for easier viewing of all Arrivals
The current arrival screen is based upon cards. For smaller properties with a few arrivals that may work. However, for larger properties, it is harder to find the right guest because of scrolling. It would be nice to consolidate this view (maybe with a new filter) that makes the reservation card information into one line much like the reservation screen and it can be filtered by Arrival Time, Queue or by Alphabetical Order, or Room Number or Room Type. For properties that have many arrivals this would be much easier to navigate.
1 voteHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Move posted Services to other properties
As we are a couple properties using MEWS, it would be amazing to move postings from one to the other property in the same hotel-chain.
So if a guest has consumed lunch in partner property, it would be amazing to post it on the room in our hotel.
10 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Ability to reconcile Mews monthly Platform space invoice
Allow properties to be able to see their Average monthly space add ons and removals so that they can balance the Invoice issued by Mews for platform fees.
2 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Generate more complex guest UIDs to decrease the amount of duplicate profiles created in MEWS.
Currently we create guests' Unique IDentifiers' (UIDs) from email addresses and it works great in most cases, however this is a flawed approach as email is not a required data point, and if a guest does not use one this effects duplicate guest profiles in MEWS (once the guest returns to the property for another stay). Properties then have to merge these profiles, losing time, and reporting accuracy.
In my opinion this is not good user experience, is inefficient and requires a more elegant solution.
We could for instance generate them from: Name + Surname + Street name instead.
8 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Lenght of stay
With a property where length of stay plays a role for pricing, it would be convinient to see the number of nights directly under the arrival and departure day (both in timeline, but especially on "properties" overview.
14 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Unified Inbox
Having an inbox in Mews where all messages from different OTAs come would be absolutely fantastic.
All messages would come directly to the PMS and properties wouldn't have to go to all OTAs separately.
2 votesHi Rosta,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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able to see guest side of communications
either in the demo or real version, it is very difficult to gain insight on the guest experience of the communications. for example:
* where do guest click to add their credit card details or how to disable the cc details.
* what does the confirmation look like or get a sample of the pre-arrival communication.
* what does it look like when you email the guest a copy of their bill.
* what does a guest profile look like and is the guest able to see just the bookings at your property or all the mews connected properties
*…3 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Suppress Deposit Feature for US Properties
In the US, we should not use the "Deposit" feature as it is consider revenue. Therefore, the practice should be a "Prepayment" which is not a term normally used in the US. Therefore, it would be good to have an option to remove the "Deposit" feature for US properties. This causes issues for US properties accounting teams.
1 voteHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Product Filter On Reservation Report
Properties should be able to filter their reservation report by product to measure the production linked to x product
60 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Being able to create presets in the reservation report
Having a feature where you can easily click on a preset with settings that you've created previously for the reservations report, making it faster and easier to extract the required information. Instead of having to re-enter the preferences for each property.
12 votes -
Arrival and Departure notes
Arrival and Departure notes in a separate field in the Reservation Properties
A note box which is not moved down with every new note and where you can add the details you need (time, flight, vessel, pax etc)26 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Reservation overview list view
LIST VIEW of reservation overview(arrival, departure, inhouse) and possibilty to sort by for example "guest name", "room number", "price", "departure date", "number of persons" etc.
If we have more than 10 arrivals we are not able to all in a glance. This is a BIG challenge for larger properties.
23 votesHello Mewsers,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Kind regards,
Aldair -
Share customer profiles between properties (multi-property)
It is very important for chains to be able to have a common database for all the hotels. Customer profiles should be shared between properties as guests are loyal to the brand and stay in different property in the same group.
With Mews, a new profile has to be created every time in each property59 votes -
Automatic reply for messages
For properties that do not have 24/7 coverage it would be nice to activate an automatic reply for the messages to mention e.g. that the property will reply within 12hrs or the next day.
21 votes -
Auto Assignments
Allowing users to manage the auto assignment of rooms. This should be an on property manageable process. Their are times that Mews does not properly manage inventory and availability in Mews creating odd gaps that force us to reassign reservations so that we can create space for new reservations.
11 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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History for messages
It would be nice to be able to email/share a thread with a guest when finished so that a guest e.g. has a proof of the conversation with an agent/property.
16 votes -
18 votes
Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Room number in no show report
The no show email the property gets, stating all the reservations that were cancelled with the reason "no show", includes the reservation numbers and the customers' names. It would be perfect, to also have on that the room numbers shown where there were allocated.
51 votes -
Export and import possibility
For example by configuration of a new property it is handy when you can export some configurations from an existing property and import this info in the new property.
Such as:
-pricing
-space categories
-accounting categories
-accounting configuration
-products14 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Automatic preauthorizations based on Property type/space
It is today possible to automatize preauthorizations but we can't decide the amount that need to be charged. For example an automatic preauthorizations of 500€ would be charged on check in time less 4 hours for a specific type of property (if failed, check in would then be restricted->an email is automatically sent). On an other property type it would be 1500€. I think it could be done through the space type
10 votes
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