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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2 results found

  1. Ability to Book a Reservation by Overriding Restrictions by Management

    When using Mews to book a reservation, there are times a manager needs to have the ability to override the restrictions and "Force-Sell" a room. Example the property may have a 2 night minimum, but wants to book a VIP for 1 night only. The process now is to remove the restriction, book the reservation and put the restriction back on which exposes availability. Better to have a NS (Normal Sell using restrictions) and FS (Force-Sell with overrides restrictions) for Management use only.

    220 votes

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    31 comments  ·  Reservation management  ·  Admin →
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  2. Display Cancellation Policy in Reservation Module

    "If a reservation needs to be canceled, this can easily be done within the reservation module, however, it is not clear which cancellation policy may apply to the reservation at the time of cancellation. For this reason, displaying cancellation policies within the reservation module could help create clarity as it will be clearly visible before and during reservation management."

    55 votes

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    6 comments  ·  Reservation management  ·  Admin →
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    on the roadmap  ·  AdminDaniel Do (Senior Product Manager, MEWS) responded

    Hello community 🙌


    I'm happy to share that this initiative is currently on our roadmap.


    We'll surface the cancellation & payment policies across the reservation domain in these areas:

    • Reservation screen
    • Reservation module across key tabs
    • Availability blocks


    Keep an eye on a future release note and be ready to access the policies at the right place at the right time!

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