502 results found
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Verstuur hotel melding bij annulering
Graag weer een e-mail of melding laten versturen aan gebruikers/hotelreceptie wanneer een reservering geannuleerd is. Gasten kunnen nu zelf reserveringen annuleren, maar we krijgen er geen melding van. Waardoor extra geboekte zaken (zoals tafelreservering, massages etc.) niet bekend zijn dat deze ook geannuleerd moeten worden. Dank!
2 votes -
cut off OTA's if few rooms remain
When we have only very few rooms left, we end op very often with overbookings as Expedia and Booking will send reservations at the same time and leaves us with a headache, esp for last minute bookings. On top of that I do not want my last rooms to be sold to OTA's where I can shift them directly and make more profit. A restriction to OTA channels that they will not be able to sell us once we reach let's say 95% occupancy would be very helpful. Or to enable the hotel to block OTA channels individually to minimize…
1 vote -
Stornierungsgrund
Bitte fügt als zusätzlichen Stornierungsgrund "Krankheit" hinzu. Dies ist der meist genannte Grund für eine Stornierung. Wenn ich "Sonstiges" auswähle und dann als Detail "Krankheit" eingebe, wird auf der Rechnung mit den Stornogebühren als Grund "Sonstiges" angezeigt. Wenn der Gast diese Rechnung seiner Versicherung einreicht für die Rückerstattung, ist diese Formulierung sehr unglücklich, dort müsste zwingend "Krankheit" stehen. Covid-19 als Grund könnt ihr gerne entfernen, diesen Grund brauchen wir zum Glück schon länger nicht mehr.
6 votes -
Facture proforma
Une facture proforma ne devrait pas mentionner le numéro de la chambre/appartement. En effet, ce document est souvent émis au moment de la réservation mais l'affectation de la chambre peut changer avant l'arrivée du client et certains (notamment des habitués) ne comprennent pas pourquoi la chambre finalement attribuée est différente de celle mentionnée sur la proforma.
1 vote -
Request Arrival Time
The reservation form needs a prompt to allow the guest to indicate their desired arrival time. As a small property, managing our staff is very important. If a guest isn't arriving until 11pm, we need to know that ahead of time. There should be a mechanism displaying the default arrival time and allowing the guest the option to adjust it. Having a guest arrive at 3pm versus 9pm makes a big difference for staffing and housekeeping.
3 votes -
juntar dos reservas para que estén en el mismo grupo
como puedo juntar dos reservas para que estén en el mismo grupo
1 vote -
Sorting reservations by reservation number
I would like to have the option to sort arrivals by reservation number instead by last name.
3 votes -
Hide private rates when modifying the rate plan within an existing reservation
Hide private rates when modifying the rate plan within an existing reservation - why do we have private rates that require a voucher to book if the front desk can choose ANY rate (private or public) within the existing reservation screen under Pricing tab? Defeats the purpose and allows the Front Desk to modify to choose rates that should not be bookable.
Product team - can you at least allow us to restrict this by access?
2 votes -
Reservation bulk update
Being able to bulk update reservations in the future when a price of a product changed. When a price of a product change we have to cancel the product reservation by reservation and add it again. It's not convenient at all. It would be nice to be able to update lot's of reservations at the same time.
6 votes -
Automatisation d'un produit pr qu'il apparaisse à une date donnée
Nous souhaitons mettre en place une configuration concernant la caution pour les serviettes de piscine.
Notre souhait est que la caution soit facturée automatiquement le dernier jour du séjour du client.
Plus précisément, nous souhaiterions que :
1. la facture soit créée uniquement le dernier jour du séjour ;
2. le produit « Serviette piscine » soit ajouté et facturé à cette même date ;
3. la facture ne soit pas créée dès l’enregistrement de la réservation, avec simplement une date de consommation programmée au dernier jour du séjour.En d’autres termes, nous souhaitons que la facture et la ligne…
1 vote -
Full visibility when looking for an exact room on timeline
When searching for a specific room number on the timeline, the room categories disappear, which makes reallocating guests much more difficult.
It would be very helpful if the room categories remained visible even when searching for an exact room number.
1 vote -
Reservations Overview
Hello,
There need to be a Overview function, a function where all reservations shows up in a detailed list which where you can filter directly on the overview either on name A-Ö, ratecodes, floor in the hotel or roomtype just as some examples.ex. Click with mouse on name+ enter and all reservations shows in order from letter A, click on a specific rate + enter and all reservations booked with that rate shows in order from the top, click on a name ex. Lisa and all Lisa shows on the screen, (good when you quickly want to see if…
4 votes -
Be able to map a product to a single booking engine
It would be great to be able to map a product to a single booking engine!
1 vote -
Number of guests per room visible in timeline
It would be really helpful, if the number of guests per room would be visible directly within the timeline. Seems to be working just fine, once the guests are checked out. Why can`t it be visible already when creating the booking?
1 vote -
Timeline: Introducing Colour-Coding for Key Booking Insights
Dear MEWS Team,
I would like to share a suggestion regarding the Timeline view, which has a huge yet unexpressed potential.
While visually clean, it does not leverage one of the most powerful tools for operational efficiency: colour-coding.
Color can instantly convey information that, otherwise, requires opening each booking or navigating multiple sections. Introducing colour indicators directly on the Timeline could transform it into a true operational dashboard, providing immediate, high-impact insights for the front office and reservations teams.
Here are some examples of what colour-coding could highlight:
• Payment Status (e.g., prepaid, pending, partially paid, failed)
• Booking Source…8 votes -
Move multiple reservations altogether on the timeline
Bulk select multiple reservations in a group and move them altogether in one movement from one series of spaces to another. At this stage, we have to individually select each reservation to change the space, which can take time for large groups.
4 votes -
Auto cancellation when same day reservation (made after 4pm) does not complete payment link
When a booking is made after 4pm for the same day, a payment link is automatically sent to the booker to request payment in full for this confirmed reservation. This link is valid for 15 minutes. If the booker does not complete payment, the reservation should be automatically cancelled.
44 votes -
Registeration card only for the owner
It would be great to be able to print a registration card only for the owner. If the reservation is at least for two people and there are already their names the printer automatically prints registration cards for both guests. This is a waste of paper and useless. Is there any update coming soon?
2 votes -
Mews Reservation Overview switching from Check-out to Check-in.
Our check-out time for guests is currently set at 11:00.
This means that MEWS will shift our Reservation overview from 'Departing' guests to 'Arriving' guests at 11:00 as well.
Usually this is around the same time when most of our rooms are at the front desk checking out.
Let us change this time internally, without changing the guests check-out time.
1 vote -
Timeline improvements: colors, OTA icons, guest count & payment status
Hello everyone,
We would like to suggest a few improvements to the timeline in Mews that could significantly enhance usability:
Better color customization
The current grey shades are very similar and hard to distinguish. More contrast or customizable colors would improve readability.OTA/source icons on reservations
Adding icons (Booking.com, Expedia, Direct, etc.) would make it much easier to instantly identify the booking source.Guest count visible on timeline
Showing the number of guests directly on each reservation would greatly help with quick planning and overview.Payment status indicator
An icon to show whether a reservation is paid or still pending…4 votes
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