Mews Operations (PMS)

Mews Operations (PMS)

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  1. Notes in reservations is now a small box with just 3 lines visible. We need to adjust the size of the box or else we lose time scrolling down and looking the text.

    1 vote

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    0 comments  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Georgina,

    We are happy to inform you that we have added the ability to expand the notes field back to Mews Operations.

    Thank you very much for sharing your feedback with us. Please do continue sharing your feedback and requests so that we can continue to improve Mews.

  2. A guest stays in the hotel for a longer period of time. Now he has to move to another room. It would be nice if there is a possibility to move this room. For example with drag and drop. As an alternative, the booking should be marked with a symbol so that you can recognize the guest is staying longer in the house!

    6 votes

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    1 comment  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Emmeran,

    It is currently possible to split a reservation during a guests stay.

    You can perform this action by opening a reservation → selecting the “properties” tab. In the section “Split reservation”, select the date and time that the guest will begin their stay in the new room.

    Once you’ve select “Ok”, you will be able to view two reservations for the guest. The current reservation will be labelled “Checked in”, and the reservation for a future date will be labelled “Future”.

    From here you can move the either reservation to a desired space.

    You can find more information on the steps mentioned above in the Mews guide:

    https://intercom.help/mews-systems/en/articles/4245552-split-a-reservation

    Should you have any questions related to splitting reservations, our customer care team will be happy to assist you.

  3. On the timeline sometimes when we have over bookings we need to play the old tetris move some people and re-arrange their stay in order to fit everybody in, however when there is hardly any room you cant simply move the bookings easily. what would be very very VERY useful will be to have a section where you could dump up to 3 bookings in order to make some room while you try to fit everyone in. kinda like a blank space at the top of the timeline or a little pool for tetris you know you can even call…

    75 votes

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    0 comments  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for the suggestions and upvotes.

    With the addition of the Optimise Space allocation on the timeline, the old tetris game just got easier!

    Not only do you have to worry less about playing tetris on the timeline, you can also choose to move reservations to an extra slot from the reservations module by selecting “none” instead of selecting a room number; this action can be performed for several reservations.

    You’ll now be able to view the reservation(s) that you have moved in the overbooking slot from the timeline, from here you can easily arrange and rearrange reservations as per your preference, or select the optimise timeline button to automatically move the reservations to an optimal location.

    Kind regards,
    Aldair

  4. We are a Boutique hotel with 40 rooms without meeting rooms. Located In between centre of Amsterdam and a large (RAI) conference Centre. In case of large conferences or Events in the city we can sell at higher rate than leisure. Because these city wide conference are known for years ahead we like to have a space on top of timeline to place the name of the event with warning like "only sell high' or 'do not offer to groups' .

    151 votes

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    3 comments  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →
  5. I would like a feature that we had in Fidelio where you could click on the reservation on timeline and the drag and drop it to a new room.

    10 votes

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    released  ·  0 comments  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →
  6. 6 votes

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    released  ·  0 comments  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →
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