When a guest books either online using the Mews booking engine or a reservation agent books directly into Mews, the Blacklist in the Profile does not prevent the booking or blocks the guest from booking. It would be good if a guest is blacklisted to prevent the booking and display a banner or a message to the guest to contact the hotel directly. Currently, there is nothing that prevents the booking for occurring other than to see the icon which is very small.

When guest make reservations via booking.com, expedia... most of the time we only receive a telephone number or address. The e-mail address is in 99% of the cases one generated by the OTA to mask the guests email. Therefore it would be very convenient if Mews would merge profiles based on other similarities as well. This would make it easier to identify guests who have already stayed with us previously.

Please include in the action log, if an email has been sent to the guest via Mews ie. confirmation, quotation, cancellation etc.

Now that we have to manually send confirmation emails, it would be greatly beneficial to be able to check if this has been done.

When you make a new reservation with a returning guest profile there comes a pop-up with important details about the guest.
Just a note screan that we can fill in, about room numbers they prefer, if they have a dog, that they always want an extra pillow etc.
That would be great.

As we have many returning guests, we need to know which customer belongs to the same family. It would be great to merch Children to their parents and a wife to her husband and visa versa.

Like this we get to know our guests better and the booking process for future stays will be even easier.

It would be great to have the option of having multiple emails with the account. Some people would like different charges invoiced to different emails (i.e. business card is only paying the room therefore that invoice goes to that email, and a personal email for all other expenses).

Also another reason is husband and wife might want the invoice sent directly to there email

When guests check-in, it would be great if they could confirm their vaccination status, therefore adding the "Health Compliant" badge to their profile.

Automatic change of check out time when Product "Late Check out" is booked. We now have to change this manually.

It would be very helpful if the system recognize a returning guest also by s passport number , date of birth and name , if he often books with different travel agencies.

Make "PURPOSE" non -configurable in the setup so agents do not have to see it or have the ability to adjust it. Similar to the choice given to market segments

To be able to generate a report of duplicate profiles (All profile types) report. This will help in managing the merging process for individual profiles and at least flag the other duplicates that can not be merged ie company profiles.

Give the right "view Mailreport" to staff, that aren´t admins! Even better, show in the reservations which emails were sent and wether they

could we have some open options on the internals on the guest profile please. at the moment the list is not working for us at all with most options not applicable and those that we need not on the list.
have perhaps some standard ones (like return guest / complaint), but leave around 10 open fields per property which we are able to populate ourselves.
currently it is as good as pointless having this feature

It would be good to have an history of name changes in guest profiles. It would also be very useful if we could find profiles even when searching for the old name in the search bar. That way we could find a reservation using an original email from the client, evenif the name in the reservation changed.

When adding multiple reservations to one gast profile, it would be beneficial to copy paste all the tasks to the other reservations. Therefore, it would be beneficial to add more reservations to one task. or an option to copy and paste a task.

It Would be great if we can add a license Plate per guest profile.
And that you can search for it in the search bar.

Currently, it is possible to adapt our registration cards in MEWS. However, if we do so, the registration card that a guest sees during their online check-in does not change. Both registration cards should be similar with the same data required.

To have a quick report for one team it would be easier to filter by product categories. For example food & drinks - to get a list of all products produced in the kitchen or spa & wellness to get a list of massages and treatments. Time of consumption would be another benefit for being prepared.

It would be very nice to retreive send emails to check the old price, products, date etc.

On the guest profile there should be a number which shows how often a guest has been in the hotel before