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Relation between customer Profiles
As we have many returning guests, we need to know which customer belongs to the same family. It would be great to merch Children to their parents and a wife to her husband and visa versa.
Like this we get to know our guests better and the booking process for future stays will be even easier.
29 votesHello from the Mews product team,
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Pop up returning guest
When you make a new reservation with a returning guest profile there comes a pop-up with important details about the guest.
Just a note screan that we can fill in, about room numbers they prefer, if they have a dog, that they always want an extra pillow etc.
That would be great.3 votesHello from the Mews product team.
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Show Mailreports in reservations and give staff the right to see the mail report
Give the right "view Mailreport" to staff, that aren´t admins! Even better, show in the reservations which emails were sent and wether they
5 votesHello from the Mews product team,
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guest profile - internal notes
could we have some open options on the internals on the guest profile please. at the moment the list is not working for us at all with most options not applicable and those that we need not on the list.
have perhaps some standard ones (like return guest / complaint), but leave around 10 open fields per property which we are able to populate ourselves.
currently it is as good as pointless having this feature3 votesHello from the Mews product team.
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license Plate
It Would be great if we can add a license Plate per guest profile.
And that you can search for it in the search bar.1 voteHello from the Mews product team.
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add language as field when exporting customer profiles to excel
When you export customer profiles to excel, the field 'language' is not added. So I need to filter on postal code to know which language the customer speaks. Which is totally incorrect.
Please add the field 'language' to the excelfile guest profiles.12 votesHello from the Mews product team,
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Customer email log
It would be very nice to retreive send emails to check the old price, products, date etc.
56 votes -
Filter guest in house report not just by products , but also by product categories
To have a quick report for one team it would be easier to filter by product categories. For example food & drinks - to get a list of all products produced in the kitchen or spa & wellness to get a list of massages and treatments. Time of consumption would be another benefit for being prepared.
4 votesHello from the Mews product team,
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Knowing how often a guest stayed before in the hotel
On the guest profile there should be a number which shows how often a guest has been in the hotel before
105 votes -
Customize emails based on the reservation origin
it would be great to differentiate between the origings of the customers/connector type conncerning the automatic system email. Because for some integrations, we do not want this email to be sent: ivvy, vouchercard, fidelo etc.
8 votesHello from the Mews product team.
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notification of confirmation
When the guest confirms or cancels his option in Mews we do not know about it. We would need a notification to submit e.g. the deposit invoice and all details concerning the booking, in case of cancellation to give at least a short reaction to this fact.
4 votesHello from the Mews product team,
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ID CARDS AND SECOND SURNAME
Hello,
I have 3 proposals to make:
First of all, in Spain we use different forms for the travelers registration. Besides the options mews give it to us, we use another forms such as: Spanish residence permit, European residence permit or ID CARD. We cannot find it in the programme. We only find: National identity document, Driver license, Visa or Passport.
I want to ask if it is possible to add that kind of types in our MEWS system.
Also, In Spain we have two surnames. So when we have foreign people from all over the world with just one…
4 votesHi Alba,
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Add company sector of business
It would be great to have the possibility of adding a company sector of business (healthcare, hospitality, ...) and be able to filter data and analytics based on this information.
4 votesHello from the Mews product team.
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LEGAL REQUEST - Luxembourg reg cards XML
For Luxemburg you need to transmit the guest information via XML to the government. I have a Planet Winner client that had this in Planet Winner. Apparently Mews does not have this. Can we fix this?
https://guichet.public.lu/en/entreprises/commerce/horeca/hotellerie/fiches-hebergement.html2 votes -
Choose the info to keep when merging guest profiles
It is about merging guest profiles. As soon as we are merging guest profiles and you choose to keep one profile it takes both addresses. If someone makes a reservation for a year on for example HRS - it takes both. So we also need to delete for exmpl. 60 profiles from the same person which takes ages!
79 votes -
Guest language
Why do we have to fill in a the language of the guest when we later don't see it in the profile? Please also make the mailing automatically choose the guest's language when we manually send an e-mail (inquiry, confirmation...) through Mews.
3 votesHello from the Mews product team.
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SC Number in Company Profile
At the moment the SC number is posted at the IATA field which is incorrect.
Please create a new field for the SC number and include it into the reporting.The SC number is the international ID for companies within Accor and helps to ensure to have the correct company profile selected.
This "little" change would effect allot and would be highly appreciated not only from MOA Berlin but all Accor hotels using MEWS worldwide.
Thank you in advance.
Best
Mariusz2 votesHello from the Mews product team.
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rooming list file be in an order, any order but most preferably Space categories
When downloading the rooming list and opening the excel sheet. There doesn't seem to be any order to how the rooms are lined up.
It would be good if there was some type of order so that when creating bigger group reservations, it is easier to fill in the rooming list.
The most preferred way is if the rooming list could have all the space categories "clumped together" ie
All the single rooms are together, twin rooms and double rooms. As when we recieve the name list from groups, they are usually very kind and list the names with the…1 voteHello from the Mews product team,
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2 votes
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13 votes
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