249 results found
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Custom link management
It would be great if we could manage the Custom Links by category, and have the possibility to change the order of the links in the list.
1 vote -
Show actual Guest in house Profiles when clicking on 'donut'
The donut on the right in mews shows how complete the guest profiles are. However, when you click on the GIH donut to have a detail, it shows you the arriving profiles as well. In order to see the actual GIH, you still need to change the filters. This is not logical, as you are clicking on GIH, mews should apply the filters accordingly and only show the profiles of the guests who are actually in house at that moment.
3 votesHello from the Mews product team,
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Edit Rooming List
I have 2 requests that both pertain to the rooming list functionality.
1) I would like to be able to edit rooming lists once they are downloaded. Right now, they download as locked excel spreadsheets. That means it is impossible to add notes, or simply delete columns that are not relevant. I would like to share rooming lists with clients, but that is not possible without being able to edit them.
2) If reservations within a group have two companions noted in the reservation, the rooming list duplicates each reservation, making the groups appear double in size. This is confusing,…
10 votes -
Notifications
If we make an optional reservation for our guests and send them our offer. The guests confirm the reservations through the link but the responsible employee/department do not get any information or notification, so it is problematic to keep track of these bookings. It would be great to get atleast a pop up notification if the guests confirm there reservations. This information is essential for internal planning for almost every property.
4 votesHello from the Mews product team,
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Add segmentation to availability blocks
In regards to the segmentation of the block, it would be amazing to be able to set the segment per block as we normally segment each of our reservation on a much more granular level.
As you can imagine, setting the segment directly in each reservation’s module can be quite time consuming. Being able to add the segment on block level would solve that.
2 votes -
Notification upsell kiosk
Receive a notification (email) when a guest orders a product or service as an upsell at the kiosk check-in process. Currently this is only possible for all products and services ordered through both commander and channel. We would like to see the option to enable notifications only for kiosk transactions. In this way the reception knows which actions to take next.
10 votesHello from the Mews product team,
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Unnassign multiple reservations from rooms
We need to be able to unnassign multiple reservations from rooms at once. This would help newly refurbished hotels with their mapping.
1 voteHello from the Mews product team,
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Benachrichtigungen detaillierter
In den Benachrichtigungen, wäre es super hilfreich, wenn nicht nur "neue Bestellung erzeugt" stehen würde, sondern zB. "Neue Distributor Buchung Anreise heute", oder "Neue Booking.com Buchung Anreise 02.05.22"
Zusätzlich wäre auch ein Logo anstatt des grauen Kreises sinnvoll.
1 voteHello from the Mews product team,
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Add a person to an already occupied unit
Persons arriving later to a unit than the already checked in people - cannot be added for only a part of the whole stay. Same with persons departing earlier than the other people of the same unit.
Within in an apartement 2 people stay 2 nights 2 people stay 4 nights.5 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Mobile Application iPhone / iPad
Dear Mews Team,
Could you create a new Mobile Application where it will be possible to directly use Mews website instead of using an internet browser (like Google Chrome, Safari,...) on iPhone / iPad ?
At the moment the interface is not so user friendly and it could really save us time by creating a dedicated application like the MewsCommander app.
Thanks in advance!
8 votes -
Improve Namelist group booking
when you want to implement a namelist for a certain date. However that booking is a group booking with multiple dates. And even if you select only 1 date, all bookings will appear in the downloaded name list without order. Meaning that all dates are mixed up and then you also need to add 50+ names. It takes very long and it would be better if you can implement it per booking date.
Same goes for confirmed and optional bookings. If you download the namelist both bookings are implemented in the namelist, You prefer only the ones selected - which…
1 voteHello from the Mews product team,
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setting new task in reservations
when you try to set the date in the (new) task, the calendar heights changes continuously between months. this is really annoying as you need to watch where you click if it is for say 5 months later.
either change the calendar position or introduce being able to link task to an arrival / departure event16 votesHello from the Mews product team,
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Booking overwriting
How can it be that manual adjustments to a reservation are always overwritten by the channel manager? In addition, the profile, which then has to be adjusted again several times by the employee. This makes the work more difficult!
1 voteHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Payment request task automated assigning
When a payment request is expired or paid - it is not assigned to any departments.
Can we create a setting that this task automatically is assigned to Front Office?29 votesHello,
We are glad you are using the payment request feature. Thank you for your suggested improvement, we have updated your request and set it as one to be upvoted by the Mews Community.
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fermeture et ouverture chambre auto
possibilité de fermer les chambres à la réservation tout les soirs à la même heure et ouverture tout les matins à la même heure. exemple : reception fermé de 23h00 à 7h30 pas de possibilité de louer des chambres entre 22h00 et 7h30
1 voteHello from the Mews product team,
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Kind regards,
The Mews Team
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Allow companions to become reservation owners from a rooming list import
When companions are added to large reservations e.g. 100 + from the rooming list identifying the names of the companions is very difficult in these large groups. If users expand the columns, it means that they have to do a large amount of scrolling to find guest information as simple as the guests name.
Allow users to select whether or not they would like companions to become reservation owners when they have been added from a rooming list.
12 votes -
1 vote
Hello from the Mews product team,
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Individual bills
Ensure that the items for each stay are assigned to an individual bill. It is confusing, if there are different stays and prepayments displayed on one bill and extra work is needed to separate them for check-out.
1 voteHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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check-in push notification
Is it possible to create push notifications for check-in? That when the room is checked in, a message for the staff member appears on the display.
1 voteHello from the Mews product team,
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checking in a guest manually needs fixed!
Currently to check in a guest, You have to navigate too many screens between payment, guest info, and check in. Instead when you click check in, MEWS should automatically prompt the guest info then payment instead of having to navigate multiple tabs.
2 votesHello from the Mews product team,
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