248 results found
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Show actual Guest in house Profiles when clicking on 'donut'
The donut on the right in mews shows how complete the guest profiles are. However, when you click on the GIH donut to have a detail, it shows you the arriving profiles as well. In order to see the actual GIH, you still need to change the filters. This is not logical, as you are clicking on GIH, mews should apply the filters accordingly and only show the profiles of the guests who are actually in house at that moment.
3 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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task - department - mandatory field
we just hat the situation that a guest complained because we forgot a task.
This happened because the colleague who created the task forgot to set a Department.
As the Department just check the Task reports with the filter of their Department no one had this task on their report.
Is it possible to set the Department as a mandatory field?
Thank you in advance.
Best
Mariusz3 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Early check-ins and late checkouts charged automatically
Currently when a guest arrives early or leaves late, the hotels decide whether to charge such a guest extra money for the additional time spent in the room. Most properties set up special products for early CI / late CO. These products can be then posted to the bill by the receptionist. This, however, requires additional manual work.
Early check-ins and late checkouts might be charged automatically.
The automation could be potentially built through new product rules - if a guest spends extra time in the room thanks to early CI / late CO, specific products would be posted to…
3 votesThis idea has been updated and set it as one to be upvoted by the Mews Community.
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Updating and closing tasks
It would be great if you had the option to not only update a task when opening it, but also to close it from that same window. Now you need to update it, close the task and then only are you able to complete it from the list (task list or within the reservation).
would save time if you had that close button within the task (so both update and complete/close)3 votesHello,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Statistics report in Finland
In Finland hotels must provide a monthly report on guest that have stayed at a property. The report can be created manually, however there is a possibility that the report can be created automatically.
You can review this information here:
http://www.stat.fi/meta/til/matk_en.htmlIf possible, please create an automated report.
3 votes -
Stay restricition: change CTA to midnight instead of standard check-in time
At the moment CTA restrictions are applied as of check-in time (ie. 3pm 3 days prior to arrival) for channel bookings. However, mews applies this in the distributor as of midnight (ie. 3 days prior to arrival). We would need all channels and the distributor to have the setting applied at the same time (midnight), to avoid parity issues.
2 votesHello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Include online check-out TIME to the check-out report
Include the estimated departure TIME to the check-out report.
During the online check-out guests can choose the estimated departure time. Could we include this respond to the check-out report overview as a new column for example after the online check-out column?
Would be especially helpful in planning the peak times at the reception and organising the housekeeping the best way.2 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Available rooms on opening screen
When you log into the PMS, it shows an occupancy chart and underneath how many arrivals, departures, etc there are for the next few days. However, it would also be good to show HOW MANY AVAILABLE ROOMS there are on each day for the next few days. And I mean rooms and NOT occupancy. So, if someone asks if we are fully booked or if there is availability in general, one can very quickly see that there are still rooms available before digging in further to see which rooms and room types are still free. Ideally and to be honest…
2 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Drag and drop ordering of product lists
It would be great to be able to reorder product lists (and other lists) in Services by drag and drop.
Now, if you need to reorder a list of products, you have to go into each product and give it a number from 0+
It is time consuming and overly complicated.2 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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being able to change the service of a product
sometimes you may wish to move a product from one additional service category to another (for example if you add a new service category due to expending the products offered).
at the moment this is not possible and you have to create a new one and delete the old one. not very time efficient and also messing up your reports as you could already have products booked.
thank you for changing this2 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Splitting reservations should not increase pick up
When splitting a booking, it creates a new booking, and pick ups in any RMS. Please don't consider a booking as a new received booking, as it false pick up and data.
2 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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list of booker names doesn't display when making a reservation (window is hidden)
think there is an issue with the system as normally you are able to see the drop down window. now it seems to be hidden behind the availability window underneath. please look into this urgently as it creates more work with having to add this after the booking has been made.
PS - even on the next screen where there is no other window underneath are you able to see the bookers names!
PS2 - NOWHERE are you able to see the bookers names, not even in the reservation itself - madness!!!2 votesHi Simone,
Thank you for sharing your feedback with us.
We are currently looking into this issue, and would like to know a few more details, would you be able to ket us know if you are currently using Mews on Mobile or desktop as well as the browser you are using?
It is currently possible to view booker names on the reservation module, the booker name appears on the right hand side of the reservation module under the "Status" section.
Kind regards,
Aldair
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Availability Blocks pick up pattern
When I enter a block pattern (example: 4-7-5-5-3) the system makes me pick the rooms up as if I have 4 rooms staying for one night, then 7 rooms staying for one night, then 5 rooms staying for 2 nights etc. instead of staggered arrivals with different lengths of stay like blocks typically are. Can that be changed?
2 votesHello from the Mews product team,
Thank you for your suggestion. Availability blocks in Mews allow for availability to be adjusted per space category per day as you have described above. When availability is adjusted, a set number of spaces are removed from public availability per day.
It is possible to support staggered arrival dates within an availability block, however the arrival dates are limited within the contractual constraints agreed upon i.e the number of spaces made available per day.
Based on your example above, it appears that you are referring to run of house reservations. Is that the case?
I would be very happy to organise a call with you to discuss your use case further. If you would be interested in sharing more via back with us via a call please let us know by responding to this email.
Kind regards,
Aldair
Product Manager, Mews
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Extra / empty bed relative adjustment
It would be great if we can set a relative adjustment for a period and not set for the complete system. Meaning rates of 2022 and 2023 are different, meaning a different relative adjustment. However, I now have to adjust it manually in the booking as this feature is not there.
2 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Tagging Staff on Note Creation
We currently have the ability to assign a task to a user. However, in Notes, we can only leave plain text messages. We would like the ability to tag users using @function in Notes if this is possible. Also, would like to see who left a note by User and the note alway appears as General and not the specific user to created the Note.
2 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Search bar : lookup company identifier (NCH)
In a big chain with a lot of companies, it is a must to be able to lookup on the company identifier. A lot of companies have the same name but other identifiers.
2 votesReview of Mews Search starting and in exploration phase
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Add segmentation to availability blocks
In regards to the segmentation of the block, it would be amazing to be able to set the segment per block as we normally segment each of our reservation on a much more granular level.
As you can imagine, setting the segment directly in each reservation’s module can be quite time consuming. Being able to add the segment on block level would solve that.
2 votes -
checking in a guest manually needs fixed!
Currently to check in a guest, You have to navigate too many screens between payment, guest info, and check in. Instead when you click check in, MEWS should automatically prompt the guest info then payment instead of having to navigate multiple tabs.
2 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Add 'comment' condition to product rules
It would be useful to add more conditions to product rules; e.g., comments -- this would allow to create product rules based on matching words in the reservation comments.
2 votes -
Inquiry email states we hold rooms - not correct
There is no booking, we do not hold any rooms for the client
2 votesHi Wendy
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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