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Connectivity

n the Connectivity forum, we welcome your ideas and comments for helpful linkages between Mews and the rest of your technology stack. There's a category here for:

  • Each of our APIs - the booking engine, channel manager, connector. distribution and multi-property APIs
  • New integrations you'd like us to investigate
  • Optimizations to the marketplace
  • New webhook developments and updates
  • All other connectivity related feedback

Connectivity

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168 results found

  1. The Identity Documents APIs would become much more useful to us if we could attach file(s) to them as well. For example, photos/scanned copies of the original document.

    Separate permissions for adding vs viewing any attached files would also help safeguard them by restricting who is able to download them after being attached. This is because they wouldn't often need to be viewed again once uploaded, but do need to be available for some period of time (not indefinitely).

    Some property or enterprise-wide configuration to automatically archive and remove attachments or entire identity document records after a fixed period of…

    1 vote

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    idea to upvote  ·  1 comment  ·  Connector API  ·  Admin →
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  2. Given that I'm a hotel group, as the person responsible for application security, I'd like to be able to export the list of my users for each property with their associated roles and permissions via the API and a report,
    so that I can check that the right people have access to the right establishments with the right permissions and automate the process.

    1 vote

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    idea to upvote  ·  0 comments  ·  Connector API  ·  Admin →
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  3. We propose enhancing the /api/connector/v1/reservations/add endpoint to allow reservations for multiple properties to be processed in a single request. This functionality would enable guests to seamlessly make reservations across multiple properties, enhancing user experience and operational efficiency.

    Currently, this is not possible because the endpoint requires ClientToken, AccessToken, and ServiceId at the root level, which ties the request to a single property. A possible solution could involve modifying the request body structure to include ClientToken, AccessToken, and ServiceId within each reservation. This would allow multiple property reservations to be handled in a single API call.

    An alternative could be adding…

    1 vote

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  4. The old api
    /api/connector/v1/reservations/getAll
    contains information about ChannelManager and ChannelManagerGroupNumber for each reservation.

    This information is missing from the new api
    /api/connector/v1/reservations/getAll/2023-06-06

    Please add this information to the new api.

    1 vote

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    idea to upvote  ·  0 comments  ·  Connector API  ·  Admin →
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  5. For guest communication it would be helpful to have a field exposed to Connector API with the information whether or not a confirmation email has been sent for the reservation. Same is true for pre-Stay, On-Prem, etc.

    16 votes

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  6. It is helpful to have a separate webhook event for ServiceOrderCreated (Additionally to ServiceOrderUpdated) to discriminate new from changed reservations. Similar to Customer, where both events have a separate webhook.

    16 votes

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  7. We would like to propose more specialised Webhooks.

    Not every change to the reservation, for example, is needed for every use case. Instead, only changes to specific fields are interesting for (for example the status).

    4 votes

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  8. Request to include the name value for OTA/Booking source, this'll help make it easier to identify across the board, since TravelAgencyId currently can vary for each customer.

    2 votes

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  9. -SSH private key authentication
    -Pgp file encyption

    1 vote

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    idea to upvote  ·  0 comments  ·  Connector API  ·  Admin →
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  10. Today,

    Any client can have taxes in Mews.
    - Some have taxes under the taxe section / (difference between net and gross value)
    - Some set taxes under packages (like City Tax)
    - Some set fees under packages (like Breakfast)

    The Connector API can provide a list a tax name and tax code. but these 2 parameters are manual, there is no way to dynamically know that a tax is a City Tax, a VAT, a service charge or something else. (Except by having a regular contact with the client to be notified about the category of each new tax,…

    2 votes

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  11. In order to display Mealplan informations directly on metasearch, we would like to catch this information as a standard mealplan code (RO, BB, HB, FB, AI) directly from the Connector API.

    Clients will be invited to set a mealplan code next to their Rateplans or products if they want to disply this information on metasearch dynamically.

    3 votes

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  12. We're currently building an integration using the Connector API and found out that the response of the rates/getAll endpoint does not contain the isDefault value, while this is visible in the Mews Commander interface for each rate. We would love to see the IsDefault present in the API response for this endpoint.

    1 vote

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    idea to upvote  ·  0 comments  ·  Connector API  ·  Admin →
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  13. Lifepeaks has built API forward Mews, but unfortunately, it is not currently possible to set Gift Cards as an external payment method for third-party services, such as Lifepeaks, through their API.
    MEWS does not offer this functionality at the moment. Could this be done?

    Additionaly, If Mews would have integration with Lifepeaks, would gift voucher redeem be possible from booking engine. This would be an ideel world.

    1 vote

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  14. Extend the Customers/getAll API so that customers can be searched by their phone number. This enables telephony integration. When a customer calls in it will be possible to display their name on the phone display and/or in the PBX web interface.

    3 votes

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  15. If an object (for our case, it is Customers object) is global across all the properties then there should be an option to enable or disable for selected properties to receive those webhook events. Currently there is no option for it to enable/disable from user settings.

    Integrators do not need to receive same data event(s) across all the properties if single property data event is enough for their business cases.

    Also it will be good for less cpu cycles or usage of the server resources. Although it doesn't matter sometimes, depending on the context.

    Thanks.

    4 votes

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  16. Hi,

    in our property you can enter the Park before you checkin in you room, you get allredy your electronic roomkeys but your room is not ready in the morning. For this case we need a additional state for the Reservation like "Pre-Checkin" wich we can set before every thing is ready, to see that you entered the park but you are not in your room yet.

    4 votes

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  17. Some properties needs a proforma invoice to share with the customer before the real one after checkin or check out. Mews has this funtionality only via back offie, but not from the API.
    We need ta way/method to generate using Api the following documents:

    • proforma invoice/bill preview

    Thank you in advance.

    1 vote

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  18. From an accounting perspective, we need the invoice date, this is either IssuedUtc or TaxedUtc to post the invoice and do all tax stuff. Filtering bills/getAll by this dates is a must to post invoices correctly.

    The other part is match the accounting data with Mews data, we will need a Issued/Taxed filter on the Invoices and Bills report in the Finance module. I've voted for another idea that asks for this: https://feedback.mews.com/forums/918232-mews-operations-pms/suggestions/37312936-additional-filter-options-on-bills-invoices

    1 vote

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  19. Within Mews mails sent out to guests, there is a “Chat with us” button that allows guests to initiate conversations with the hotel. These messages can currently only be viewed inside of MEWS itself and not within third-party integrations/services.

    By allowing other services or integrators to access these messages, integrators would be able to enhance their service offerings by providing a unified communication platform, improve operational efficiency by centralizing guest interactions.

    6 votes

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  20. I would like to suggest an enhancement to the Mews Connector API. Currently, the API provides a getAllRestrictions endpoint to retrieve restriction data. However, hotels frequently update their restrictions, and if these changes are not promptly communicated to channel managers, it can result in incorrect availability being displayed, potentially leading to unwanted bookings.

    To address this, I propose the implementation of a notification system for restriction changes, similar to the existing notifications for rate changes or reservation changes. By providing real-time updates via webhook or websocket, downstream services can more effectively manage and synchronize restriction changes, ensuring accuracy and timeliness.

    0 votes

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