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Connectivity

n the Connectivity forum, we welcome your ideas and comments for helpful linkages between Mews and the rest of your technology stack. There's a category here for:

  • Each of our APIs - the booking engine, channel manager, connector. distribution and multi-property APIs
  • New integrations you'd like us to investigate
  • Optimizations to the marketplace
  • New webhook developments and updates
  • All other connectivity related feedback

Connectivity

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176 results found

  1. For guest communication it would be helpful to have a field exposed to Connector API with the information whether or not a confirmation email has been sent for the reservation. Same is true for pre-Stay, On-Prem, etc.

    19 votes
    How important is this to you?
  2. It is helpful to have a separate webhook event for ServiceOrderCreated (Additionally to ServiceOrderUpdated) to discriminate new from changed reservations. Similar to Customer, where both events have a separate webhook.

    18 votes
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  3. With this endpoint, an integrator (i.e. Zapier) would be able to remove a scheduled payment for certain reservations.

    3 votes
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  4. We would like to propose more specialised Webhooks.

    Not every change to the reservation, for example, is needed for every use case. Instead, only changes to specific fields are interesting for (for example the status).

    4 votes
    How important is this to you?
  5. The Identity Documents APIs would become much more useful to us if we could attach file(s) to them as well. For example, photos/scanned copies of the original document.

    Separate permissions for adding vs viewing any attached files would also help safeguard them by restricting who is able to download them after being attached. This is because they wouldn't often need to be viewed again once uploaded, but do need to be available for some period of time (not indefinitely).

    Some property or enterprise-wide configuration to automatically archive and remove attachments or entire identity document records after a fixed period of…

    2 votes
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  6. It would be great to be able to query a reservation (including guests) by room number (and also by reservation status at the same time.

    2 votes
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  7. Add "Voucher Redemption" as payment type for the payments/addExternal request. This allows external voucher tools (e.g. Incert) to specify the payment type when adding a voucher to a customer's bill as payment.

    13 votes
    How important is this to you?
  8. The GetAllReservations (ver 2023-06) Request does not support the ChannelNumber anymore (like it did in the deprecated version). For our Kiosk solution this is an essential, as guests from OTA's usually only know their Channel Confirmation Number.
    Could you please extend the GetAllReservations Request with ChannelNumber befor discontinuing the deprecated version?

    Thanks

    2 votes
    How important is this to you?
  9. Include the possibility to retrieve reservation data based on the booking ID or external locator, so we can get the data of a specific reservation. This is important so we can log in users to different platforms based in their booking ID they have access to and match to the one from their PMS

    1 vote
    idea to upvote  ·  0 comments  ·  Connector API  ·  Admin →
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  10. Given that I'm a hotel group, as the person responsible for application security, I'd like to be able to export the list of my users for each property with their associated roles and permissions via the API and a report,
    so that I can check that the right people have access to the right establishments with the right permissions and automate the process.

    2 votes
    How important is this to you?
  11. Issue: MEWS supports up to 5 age categories, but only 2 can sync with Siteminder. When using 3+ categories, reservations with children/teens require manual review in MEWS, as it only processes 2 categories correctly. Siteminder sends the data correctly, but MEWS does not fully support it.

    Request: Enable MEWS to support more than 2 age categories when integrating with Channel Managers.

    1 vote
    idea to upvote  ·  0 comments  ·  Connector API  ·  Admin →
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  12. According to Mews API documentation, there is only an option to get all cashier transactions: https://mews-systems.gitbook.io/connector-api/operations/cashiertransactions

    We would like to see an option to add a cashier transaction.
    The reason is: The fiscal machine in Slovak republic rounds the cash to 0.05 EUR. When the rounding occurs, we need to update the Mews cashier with the correct rounding amount so that the cashier balance and the balance in the fiscal machine match.

    1 vote
    How important is this to you?
  13. Extend the Customers/getAll API so that customers can be searched by their phone number. This enables telephony integration. When a customer calls in it will be possible to display their name on the phone display and/or in the PBX web interface.

    4 votes
    How important is this to you?
  14. It would be nice to grab event via WebSocket when there is a cashier transaction received, paid and when the shift is closing.

    Fiscal machines in Slovakia must record and send every cashier transaction to the government. Inspectors from the government can come on site and pull out data from the government cloud and check if the real cashier balance is the same as recorded in the cloud.

    With this cashier events together with the fiscal machine device commands events we can fulfill legal requirements in Slovakia while maintaining Mews as the main source of the information about cashier balances.

    1 vote
    idea to upvote  ·  0 comments  ·  Connector API  ·  Admin →
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  15. Hi,

    in our property you can enter the Park before you checkin in you room, you get allredy your electronic roomkeys but your room is not ready in the morning. For this case we need a additional state for the Reservation like "Pre-Checkin" wich we can set before every thing is ready, to see that you entered the park but you are not in your room yet.

    4 votes
    How important is this to you?
  16. In order to optimise data processing when we make calls to the /getall of reservationGroups, resourceCategories and taxaxions with the updateUTC, we should also have it in the responsee

    1 vote
    idea to upvote  ·  0 comments  ·  Connector API  ·  Admin →
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  17. Within Mews mails sent out to guests, there is a “Chat with us” button that allows guests to initiate conversations with the hotel. These messages can currently only be viewed inside of MEWS itself and not within third-party integrations/services.

    By allowing other services or integrators to access these messages, integrators would be able to enhance their service offerings by providing a unified communication platform, improve operational efficiency by centralizing guest interactions.

    7 votes
    How important is this to you?
  18. Request to include the name value for OTA/Booking source, this'll help make it easier to identify across the board, since TravelAgencyId currently can vary for each customer.

    2 votes
    How important is this to you?
  19. In order to display Mealplan informations directly on metasearch, we would like to catch this information as a standard mealplan code (RO, BB, HB, FB, AI) directly from the Connector API.

    Clients will be invited to set a mealplan code next to their Rateplans or products if they want to disply this information on metasearch dynamically.

    3 votes
    How important is this to you?
  20. If an object (for our case, it is Customers object) is global across all the properties then there should be an option to enable or disable for selected properties to receive those webhook events. Currently there is no option for it to enable/disable from user settings.

    Integrators do not need to receive same data event(s) across all the properties if single property data event is enough for their business cases.

    Also it will be good for less cpu cycles or usage of the server resources. Although it doesn't matter sometimes, depending on the context.

    Thanks.

    4 votes
    How important is this to you?
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