118 results found
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Blacklist a guest profile from an automatic booking
When we receive a booking from our PMS, a new profile is automatically created. However if we had already blacklisted a profile with the same name, we must think about merging both profile. The idea would be if there is at least one common information (email adress, phone number, CC details), Mews should send us a notification to check if this is the same guest or not, and then we decide to blackist or not with a link available in the email notification.
291 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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Customizable customer classifications
Many people use customer classifications to keep track of specific types of guests. Although we have a selection available, some of them may not be frequently relevant to some properties' operations. Therefore, the ability to edit or customize these labels may make them more useful for daily tasks and procedures.
220 votesHello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap for the next six months and is unlikely to be delivered.
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registration card Austria in once Fellow Travellers
In Austria the registration law wants the adress, id ccard and signature from the main Traveller and the name and date of birth of the fellow passengers. Mews prints and want all the data of each guest. Better would be also for the digital path that the main traveller has the oppurtunity to fill in the data from his self and also int the same form off his fellow travellers
167 votesHello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap for the next six months and is unlikely to be delivered.
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Merge Profiles with identical passport/id number
Merging profile with email is fine.
But we could improve it by merging it on basis of the passport/ID number. This way, a booking.com guest would be merged and seen as a returning guest.138 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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Check for existing customer profile
When entering companions, new and existing customers should be able to be entered in the same field. The first field should search for existing profile and offer the option "News costumer" (as it works well in the main search field).
107 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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Define customer communication language
In many countries, there are multiple official languages, meaning that nationality cannot reliably be used to determine a guest's preferred language for communication. A field for default communication language could then be added to customer profile to ensure consistency in all correspondence and also to prevent guests from receiving messages that they don't understand.
106 votesHello from the Mews product team. Unfortunately, we are not going to work on this request in short coming. Though we might in a longer term. If it is the case, we would re-open the opportunity.
Thanks
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task
TASK Description field, Guest profile notes and Properties notes
Since the new update you have to scroll down to see the whole information and this is not helpful is it possible to request to change it back that when a Task is created and also Note we can see the whole information as previously52 votesHello from the Mews product team.
Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.
Thank you for sharing your suggestions.
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possibility to add documents to reservation
It would be great to have the possibility to add a document to reservation ( like attach a namelist ect for reception to write down names later on).
44 votesHello from the Mews product team.
Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.
Thank you for sharing your suggestions.
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43 votes
Hello from the Mews product team. Unfortunately, we are not going to work on this request in short coming. Though we might in a longer term. If it is the case, we would re-open the opportunity.
Thanks
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"Send invoice"-option from the Check-out report (Company/Private)
The Check-out report is a fast way to check out guests, if only it was possible to have an option to select a box called "send invoice to customer". Would also be great if there could be a possibility to move the invoices between private and company before sending them and/or a symbol showing if it's a company invoice.
34 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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Re-use address on companions level
Many people travel with family and share a lot of the same contact information or details within their customer profile. For many companions, sharing addresses could be used to speed up check-in or to consolidate customer profiles, as employees could use information that is already present, rather than re-entering details that may already be available. By implementing this feature, family travel and data sharing could be improved for both guests and properties alike.
34 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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Make `segment` field mandatory
Set the “Segment” field of a booking as mandatory in the customer profile. This information is extremely important in terms of Revenue Management and analytics, to allow the correct categorisation of the businesses type. This update will guarantee that each and every booking will have a “Segment” attached.
31 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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Add the same email address for several customer profiles
It should be possible to register the same email address for several customer profiles.
29 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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Additional fields in profiles of guests
They suggesting is to be able add additional email address and phone number in the Profile of the guest.
28 votesHello from the Mews product team.
Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.
Thank you for sharing your suggestions.
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28 votes
Hello from the Mews product team. Unfortunately, we are not going to work on this request in short terms (3 to 6 months). Though we might in a longer term. If it is the case, we would re-open the opportunity.
Thanks
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27 votes
Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered.
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More guests on registration forms
Would it be possible to add more guests to each register form so we don't waste so much paper and as well don't have to keep soooo many folders ;)
27 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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Move a Credit card to another profile
Sometimes a guest fill out his CC details in another profile and the holder name is different. In order to have to correct informations, it would be good to move a CC number in another guest profile.
26 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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Be able to search reservations by company name
In search bar, It would be convenient to be able to search a company bill by company name (by now it is only possible by customer name).
22 votesHello from the Mews product team. Unfortunately, we are not going to work on this request in short terms (3 to 6 months). Though we might in a longer term. If it is the case, we would re-open the opportunity.
Thanks
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Remove experation ID field in South Africa
"Seems to be happening more often where our guests are asked an expiry for the SA ID. I dont see the point off asking the guest when there ID expires? Whats the point?"
22 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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