39 results found
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Age-based pricing
For guests that are traveling with children, it is nice to give them a discounted price for some stay products, such as breakfast or excursions. Implementation of pricing for children can help to alleviate some of these costs for your customers and make pricing more attractive for families.
297 votes -
Merge company profiles
Company profiles are very important to keep track of business travelers and are used to analyze data regarding corporate stays. For this reason, it is always important to keep company details up to date. As many companies change or if there are any duplicate profiles, it could then be very useful to implement company profile merging, similar to the feature available for customer profiles. This addition can help keep all profiles up to date and encourage consolidation in your property's system.
159 votes -
Automatically block favorite room to a guest
Our regular guests want the same room every reservation, right now we need to assign and block this space to them manually. My idea is to have select box to select the favorite room number of a guests in their 'profile' internals. By this MEWS can automatically block the favorite room of the guest when the reservation is made.
123 votesHello Mewsers!
We are very happy to inform you that your request to automatically assign guests to their favourite room is ready and available for your use.
Head over to a customers profile and, select the “internals” tab then click on “Preferred space features” to mark the preferences for your loyal guests.
Tip: Make sure that you have space features setup to ensure that the guests are automatically assigned to the correct room.
You can find more information about this feature by following the link below:
https://help.mews.com/hc/en-us/articles/360001841177-Create-or-delete-a-space-category
Thank you for your feedback and suggestions.
Kind regards,
Your Mews Product Team -
Guest profile notes
When we merge guest profile, we can lose some informations in the guest profile notes box. This is really problematic and should not happen...
82 votesWith Multiple notes, all notes that you are taking on your guest will be added to the merged profile.
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Attach customer profile to company profile
Attaching the profile of the customer to the profile of the company will reduce the amount of manual work and help all future bookings make even more accurate.
82 votes -
70 votes
Hello Mewsers!
We are happy to inform you that this request has been fulfilled. OTA references numbers now automatically appear on bills and invoices.
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Notes by department
Notes are often added to reservations and meant for a specific department. To help clarify who each message may be intended for, notes functionality could be expanded to include a field for department. This labeling could help eliminate confusion and notify each team about important information.
40 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released.
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Add loyalty program classification when a customer profile has a loyalty code.
When a loyalty code is added manually or via the channel manager, Mews will automatically assign the loyalty program classification to this customer.
37 votes -
Automatically add guest profile to new reservations or extensions
When you're creating a new reservation inside a guest reservation/group (extension) you'll have to add, again, the guest profile. It would be way easier and faster if the guest profile was added automatically by default.
30 votesHello Mewsers,
Thank you for your feedback.
We are happy to inform you that adding an additional reservation to a group from the group reservations screen will automatically populate the guest profile. All you will have to do from there is select room and rate!
We look forward to hearing your continued feedback.
Kind regards,
Aldair -
Company name automatically filled in registration card
When a reservation is made via Company, it would save time to have the Company name pre-filled in the registration card.
20 votes -
19 votes
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16 votes
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15 votes
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Find guest by phone number
I would like to find guest profiles in Mews by entering the phone number in the search bar (Even if country code is missing or written in 00 instead of +).
12 votes -
12 votes
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add language as field when exporting customer profiles to excel
When you export customer profiles to excel, the field 'language' is not added. So I need to filter on postal code to know which language the customer speaks. Which is totally incorrect.
Please add the field 'language' to the excelfile guest profiles.11 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released.
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Print registration cards for date at once
It would be such a timesaver to be able to print all the registration cards for one day (/today) with one click!
10 votesHello Mewsers,
We have reviewed the request to print multiple registration cards in one go for the day, this is currently possible from reservation overview report.
You can perform this action by selecting a date you would like to print the registration cards for (it can be the current date or a date in the future), click the button “Registration cards” on the top right. This will open a new tab with all of the registration cards for the date you have selected, from here you will be able to print out the registration cards.
Should you have any more questions regarding this, please contact our customer care team for further assistance or let us know in the comments below.
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Unable to search company/TA profiles by IATA
Would be helpful to assist in selecting correct TA profile when multiple exist with the same address. Would be great to be able to locate a profile, in the PMS search bar, by IATA number
9 votes -
Automatically adding of companions
My colleagues and i would like to see you guys automatically adding companions ie. (main guest) when creating a reservation
9 votesHello from the Mews product team,
We are so pleased to let you know that your feature request has been released. Mews will automatically add all guest profiles when creating a reservation. Thank you again for sharing your idea!
Kind regards,
The Mews Team
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Mark checked out guest as returning customer in the profile information
Once the guest is checked out, it would be great that the classification gets automatic returning icon. So at the next visit, we can clearly see that its not the customers first visit.
9 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released.
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