288 results found
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Filter Person Count in Reservations Report
Is it possible to add a "Group by: Person Count" filter to both Reservation and Guest Inhouse Report?
3 votes -
Currently, Mews does not allow you to send an automated email before the customer's arrival to request a bank pre-authorization as a guaran
Currently, Mews does not allow sending an automated email before the guest's arrival to request a bank pre-authorization as a guarantee. It is currently possible to realize a pre-authorization but only on the amount of the reservation. So I want to realize a pre-authorization for the booking amount and add the deposit amount, for example 500 euros. Can you add this feature please?
1 vote -
Locking reservations to timeline
Currently when a locked booking has it's properties changed the booking will automatically unlock. There is no notification of this and it can be missed by the user making the change. If left unlocked there is a high chance it is accidentally moved on the timeline causing issues dependant on the reason it was initially locked (Guest has requested a specific room etc)
1 vote -
Closed-to-stay restrictions displayed on the Timeline
When closed to stay restrictions are in place it would be very helpful to show them on the timeline.
Our previuos PMS software (Slope) used to display them using locks.
Please check this screenshot:
https://drive.google.com/file/d/1R2AD6kZAoJCXaR_vdAGEG2beG5eri2XE/view?usp=sharingThanks for your consideration!
2 votes -
customer statistics
In order to avoid seeing "None" under nationality in the customer statistics due to missing companion's profile, I would suggest that the system take the owner guest's nationality as default.
1 vote -
Own Event Management (EMS) all in one
often get the request for EMS & PMS in one. (all in one)
47 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Allow control over display order on new res
Currently set to cheapest in the category which you may not wish to offer unless validated nor is it inline with default rate setup
2 votes -
Group confirmation
Group confirmation should have a more simple overview, one line per space category and per single/double use. Each line should have the folloring "tabs"/information: number of rooms, unit price, total pris, VAT. Group bookers asks for a simple overview and not 120 lines for each room.
This confirmation should be generated in a PDF file and in vertical format.3 votes -
Add passport information in registration forms
Hello!
I would like to know if it's possible to add the field of passport information (number, date of validity, etc...) to the registration cards. Some of our clients are from other countries and might need VISA so we can give them the information to prepare the VISA.1 vote -
Automatic Segmentation by Rate
Currently, all users must manually add segments to every reservation.
I like to request to use the segments that are stored in every rate.13 votes -
Add a credit card, when you make a new reservation
Option to directly add the CC in the process of making a new reservation. Otherwise you need to go to the profile and add it there. It cost extra steps / clicks and also the change to forget to add the CC.
It shout also be linked to the rate you choose -> non refundable, always ask for a CC.
5 votes -
2 votes
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Create option to allocate reservations based on revenue
Provide functionality for auto-allocation of bookings to units, in order to spread revenue income evenly across owners. Rather than Top-Down, Bottom-Up, or Random, taking prior YTD revenue consumed by unit in to account would help spread revenue evenly and keep owners happy (particularly w/ Condo-Hotel types where individuals own specific units and put them in rental pools)
2 votes -
Mail History for a reservation is listed on the "Mailing" Tab of that reservation
On the Mailing tab it would be convenient to see a list of emails that have been sent from that reservation.
That way we can quickly ensure that Reservation Agents are not double sending emails and if the guest contacts us, we can quickly see what has been sent to them concerning that reservation.
19 votesThank you, please find the release note here
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1 vote
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hide ota rate category
Hide dedicated OTA mapping rate categories from the reservation screen when only the external channel manager (Like Cubilis from Stardekk for example) has a use of them
1 vote -
Mark partially completed Online Check-Ins
Guests often abort the Online CI at the credit card entry field, but complete the guest registration process. A completed guest registration should somehow be marked in MEWS as it saves time for the receptionist and creates a better guest experience.
Possible solutions:
Header text: must be checked in - Completed guest registration - Checked in Online
Icon somewhere in the reservations of the arrival field
When printing out guest registration cards, replace those of the guests that already completed the form with the actual completed PDF. (prefered solution)39 votes -
Display Availability Blocks on timeline
When viewing the timeline availability blocks are not visible, it would be good to be able to see availability blocks on the timeline.
When the team look at the timeline it is misleading regarding availability if large availability blocks are in place.
103 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Show departure time in check out report
In the check out report we can see a lot of details for the reservation but not the set departure time. It would be good to see the set departure time or have the check-out report sorted by departure time.
1 vote -
Change reservation service setting
We operate 2 neighboring facilities as 2 different services. It would be nice to be able to change the service of a reservation from the reservation property screen.
1 vote
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