128 results found
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Rooms with checkout on same day must be near to each other (good for effektive Housekeeping)
Rooms with checkout on same day must be near to each other, this would be good for an effektive Housekeeping. Can be optimized by booking.
2 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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Swipe function to change dirty, clean and inspected
Swipe function to change spaces between dirty, clean and inspected like in the older versions of the Commander
10 votesHello from the Mews product team!
We are very happy to announce that this feature has been released. You are now able to swipe in order to set a room status as either dirty, clean or inspected from the Mews Mobile application.
If you have any questions, please feel free to contact the Mews Customer Care team.
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OOS on main screen
In the previous version OOS-rooms
Main screen/overview doesn't show the reason why OOS-rooms are OOS. In the previous version, staff could see whey a room was OOS and could anticipate instantly. Now they have to open the room to see, and that creates errors, especially as you then open the page in which they can make changes, rather than only consult.9 votesHello from the Mews product team.
Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.
Thank you for sharing your suggestions.
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Mobile push notifications for new tasks
When a task is assigned to a user or department, no notification is received on the mobile app.
The user must visit the Task section in the mobile app to see if any tasks have been assigned to them.
Push notification to the user to alert them of the new task would help the user be aware of the new task.
A little Red bubble showing new tasks over the task menu would also help.
Example: Customer checks out of their room & advises the front desk that a light bulb is not working & that their is a bad…
67 votesHi Mewsers,
We are very happy to announce that we have released task notification on Mews Mobile.
You can learn more about more about this feature on our release notes page:
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Features in commander app
For our housekeeping we would like to have the space category and the features shown per room in the app. This way they can see for example if a room has a twin or a double bed.
15 votesHello Mewsers,
Thank you for sharing your request and feedback with us.
We are happy to inform you that we have released functionality that allows you to view if a space has a twin, or double bed using the space classification settings in Mews.
You can learn more about this feature in from our release notes page:
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Toggle specific Mobile Notificaitons from Commander App
Currently if you have the mobile commander app installed and you are set to receive customer messages in Mews then you receive all messages as a notification on your phone from the mobile app. There isn't currently a way to toggle these notifications without just disabling the app from sending notifications entirely.
7 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Commander App translated in multiple languages (Android)
Housekepping departments can't use the app as it's not translated into Spanish and normally this staff is not speaking any other language.
11 votes -
To filter space status report by segment
When we do housekeeping list, we have 2 main different bookings, which can only be categorized by segment, that would allow us to make the list faster and avoid the confusion between different segment bookings
8 votesHello from the Mews product team.
Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.
Thank you for sharing your suggestions.
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Add space status state `Dirty (Legionella)`
Add space status state
Dirty (Legionella)29 votes -
Sort space status report per building, then floor, then spaces
Add an extra column on the left of the Space Status report to divide spaces by building, then floor, then spaces.
10 votesHello from the Mews product team.
Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.
Thank you for sharing your suggestions.
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29 votes
Hello from the Mews product team.
Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.
Thank you for sharing your suggestions.
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Customer notes in Commander App
As housekeeping complete their daily tasks, they often add special items to prepare for arriving guests. For this reason, it's very important that housekeeping staff is up to date on any notes or special instructions that come along with each assignment. Adding customer notes within the Commander application could provide much needed insight, so your staff will always be informed of important facts and ready to welcome your guests properly.
132 votesHello Mewsers,
We are very happy to announce that you are now able to view reservation notes in the Mews mobile app.
In order to view notes, select a reservation in the Mews web application > and add a note from the properties tab. Once the note has been saved, you will be able to view the note in the space details section of the Mews mobile app.
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Shift handover reports
Implement shift handover reports for employees to pass on to the next shift leader
103 votes -
Attach photos to tasks
It would be helpful if the task section had the option to add pictures when creating a task. This is essential for both cleaners and maintenance team where having a picture that shows the issue is vital.
58 votes -
Assign housekeeping to specific space
To keep up with housekeeping schedules and provide more options regarding assignment possibilities, admin users could choose to assign spaces to specific housekeepers for cleaning. This functionality could help make scheduling more flexible and improve your operations through customization.
45 votesHello Mewsers!
We are delighted to inform you that we have now released a new space assignment form.
The new form will allow you to assign individual spaces to housekeepers, as assign your staff to specific floors or categories.
Visit our release notes page to learn more about this awesome new update.
Kind regards,
Mews Product team -
Sorting for spaces in housekeeping application
Sort spaces in some other way than floors
8 votesHello Mewsers,
Thank you for sharing your feedback with us.
We have now added multiple new ways to sort the spaces in the housekeeping application including, the state of the room, the services present in the property, Space categories & space classifications.
In addition to the above, we are currently developing the ability to search for specific floors.
If you would like any additional ways to sort spaces in the housekeeping application, please do let us know.
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8 votes
Hello from the Mews product team.
Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.
Thank you for sharing your suggestions.
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Batch update of space status
Change all room status to a status in a single action. Restrict this with a user right, as only Admins should be able to perform this action.This will help our Implementations team when setting up of the property & in case of reconstructions. It takes quite a while to change 200 rooms to 'Out of order' and place a note in it.
30 votes -
Automated 6pm status processing
Optional without CC until 6pm, then canceled automatically and CC required if you'd like to rebook
6 votes -
Bed type differentiation
Spaces can vary based on the type of beds that they are furnished with, which is often important for housekeeping to know. Adding support for different bed types and arrangements could help clarify assignments for your housekeeping staff and minimize confusion for guests.
Support different bed types i.e. Twin, Double etc
25 votesHello from the Mews product team.
We are so pleased to let you know that your feature request has been released.
You can set up the bed type definition on the space category level in the Mews web application. Open settings > services > space categories > select Space classification and add you preferred bed definition for example "Standard twin".
Thank you again for sharing your idea!
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