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  1. With implementing automatic preauthorizations, there are many more opportunities to automate other payment processes. Within the Guests in house report, properties can check for customers that may still have an outstanding balance. Using this information, we can automatically create preauthorizations for any guests that have an open balance posted to their account. The preauthorizations can be created for a larger amount in case of additional expenses, however, please note that this feature would exclude customers that have a balance due to a future stay, as it would not be necessary for those guests.

    19 votes

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  2. Currently, only online payments should marked in Mews with a badge, however for properties that prefer manual terminal payments, it seems that any payments with a matching identifier appear in a confusing way, as they are then marked with a badge. For this reason, it could be very beneficial to create a more noticeable way to distinguish these two types of payment in Mews.

    13 votes

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    Hello from the Mews product team,


    Now we allow properties to distinguish the identifier and input any numbers you'd like to, but unfortunately this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered


    Thank you for sharing your suggestions,

    Jovana

    Mews product team


  3. With higher volumes on Merchant being processed we need to give more clarity to clients on how the settlement amounts are calculated and be able to keep deposits to lower the risk in case of negative balance on client's account.

    10 votes

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  4. The Mews Payment report is a great way to view all transactions made within a specific interval. All payments can then be exported into a document, making it easier to review. However, some properties would prefer that the export be formatted in a more consolidated way, with all payments visible on one page, rather than divided into tabs by type. For some accounting teams, this could be a more useful and centralized way to view payments.

    10 votes

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    Hello from the Mews product team.  


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.


    Thank you for sharing your suggestions!

    Jovana

  5. 6 votes

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    Hello,

    Thank you for your feedback. It is unlikely that we will be working on splitting the currencies on Payment report.

    Now it is possible to look into the split in some of the payment types (e.g. cash), however as every property accepts one currency by default we are showing the exchange rates and it’s value in default currency.

    Kind regards,

    Jovana
    Mews Product Team

  6. 3 votes

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    Hello from the Mews product team.


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. 


    Thank you for sharing your suggestions.

    Jovana

  7. 2 votes

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  8. 2 votes

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  9. 1 vote

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  10. It would help a lot for residences and holiday apartments if there would be an option to create an automatic preauthorization of a certain amount the day of arrival and automatic cancellation of the preauthorization f.e. 7days after departure.

    0 votes

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