215 results found
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Bancontact payment method
The Bancontact is a popular payment method in Belgium and the most commonly used card in this country.
51 votes -
7 votes
Hello from the Mews product team.
Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered in soon future, however you can still upvote the idea that might be re-preoritized in future.
Thank you for sharing your suggestions.
Jovana
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Share customer payment cards between chains
For chains, it is helpful that customer profiles are shared between properties, however some of that data is not always included. Payment card information would be especially helpful to include in shared profiles, as it will keep records more complete and prevent properties for asking guests each time.
36 votesHello from the Mews product team.
Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered in soon future, however you can still upvote the idea.
Thank you for sharing your suggestions.
Jovana
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5 votes
With our Mews Terminal - receipts are available! Check out this page https://help.mews.com/s/article/how-do-i-use-my-mews-terminal?language=en_US.
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Card Surcharging (Australia and New Zealand)
Since credit card fees are often inevitable, you could eliminate some of these costs by including an extra percentage cost for customers who choose to pay by card. One solution is to extend your Merchant with automatic credit card surcharge fees, which would cover the cost of any extra unwanted fees and help manage your property's revenue goals.
27 votesHi All,
Happy to announce that surcharging is released in Australia and New Zealand, now you can set up fees by yourself and recover expensive payment card costs!
Looking forward to hearing from you at some other idea! -
Record declined preauthorizations
All automatically processed preauthorizations are recorded within the payments section of the customer profile. However, as part of the current transaction state, it is not visible in case a preauthorzation was not successful in logs and not possible to distinguish failed payments email from failed preauthorization one.
17 votes -
Automated credit check
With implementing automatic preauthorizations, there are many more opportunities to automate other payment processes. Within the Guests in house report, properties can check for customers that may still have an outstanding balance. Using this information, we can automatically create preauthorizations for any guests that have an open balance posted to their account. The preauthorizations can be created for a larger amount in case of additional expenses, however, please note that this feature would exclude customers that have a balance due to a future stay, as it would not be necessary for those guests.
19 votes -
Distinguish Manual (Terminal) payments from Merchant
Currently, only online payments should marked in Mews with a badge, however for properties that prefer manual terminal payments, it seems that any payments with a matching identifier appear in a confusing way, as they are then marked with a badge. For this reason, it could be very beneficial to create a more noticeable way to distinguish these two types of payment in Mews.
13 votesHello from the Mews product team,
Now we allow properties to distinguish the identifier and input any numbers you'd like to, but unfortunately this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered
Thank you for sharing your suggestions,
Jovana
Mews product team
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Merchant balances
With higher volumes on Merchant being processed we need to give more clarity to clients on how the settlement amounts are calculated and be able to keep deposits to lower the risk in case of negative balance on client's account.
10 votes -
Consolidate Payment Report Export
The Mews Payment report is a great way to view all transactions made within a specific interval. All payments can then be exported into a document, making it easier to review. However, some properties would prefer that the export be formatted in a more consolidated way, with all payments visible on one page, rather than divided into tabs by type. For some accounting teams, this could be a more useful and centralized way to view payments.
10 votesHello from the Mews product team.
Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.
Thank you for sharing your suggestions!
Jovana
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6 votes
Hello,
Thank you for your feedback. It is unlikely that we will be working on splitting the currencies on Payment report.
Now it is possible to look into the split in some of the payment types (e.g. cash), however as every property accepts one currency by default we are showing the exchange rates and it’s value in default currency.
Kind regards,
Jovana
Mews Product Team -
3 votes
Hello from the Mews product team.
Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.
Thank you for sharing your suggestions.
Jovana
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2 votes
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1 vote
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automatic preauthorization
It would help a lot for residences and holiday apartments if there would be an option to create an automatic preauthorization of a certain amount the day of arrival and automatic cancellation of the preauthorization f.e. 7days after departure.
0 votes
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