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Distinguish Manual (Terminal) payments from Merchant

Currently, only online payments should marked in Mews with a badge, however for properties that prefer manual terminal payments, it seems that any payments with a matching identifier appear in a confusing way, as they are then marked with a badge. For this reason, it could be very beneficial to create a more noticeable way to distinguish these two types of payment in Mews.

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Claudia M. shared this idea  ·   ·  Report…  ·  Admin →
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idea to upvote  ·  AdminSasha Collecutt (Admin, Mews Systems) responded  · 

Hello all,


This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

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  • roland.galliker commented  ·   ·  Report

    A hotel should be able to choose by default if it prefers to use merchant or terminal payments. In case of merchant, there is the button of charge and close, so in reality, merchant choice would even not be necessary

  • Adam commented  ·   ·  Report

    It would be nice if we had and option to set terminal payment as the main option, not Merchant. Sometimes we charge the guest twice, because we charge him on terminal, but then we accidentally use the Merchant option in Mews as it is the main one.

  • Suzanne commented  ·   ·  Report

    We have the same problem, with the new screen.

  • rachel.lattie commented  ·   ·  Report

    The credit card payment screen has tabs to select Merchant or Terminal. Our reception team make the error quite frequently, and use the Merchant screen instead of the Terminal screen to enter a guest payment. In these situations we are then charging the guest twice!
    When these screens were on the same page, the error did not occur as it was clearly Merchant on the left and Terminal on the right. The old format reduced a lot of the problems we are now facing so request the change back.