You are right and this is just crazy. Quite a few times we had to go on Timeline and search for the guest and wonder where he is gone !!!! Even for guests who were already checked in !

Many reservations come by phone or e-mail. Very nice to be able to send confirmation from within Mews, but on our files we just have the piece of paper written by hand while on the phone with guest. A bit poor as we and guests do "sign a contract" (Beherbergungsvertrag) and very poor in case of differences between "on the phone you told me" and the price we have in mews

Not only in confirmation e-mails. Also in invoices (I do not understand that once a guest has set his language, billing mews does not automatically suggest guest language in order to print or send). All communication with guest, should whenever possible and translation available, be in guest language

A hotel should be able to choose by default if it prefers to use merchant or terminal payments. In case of merchant, there is the button of charge and close, so in reality, merchant choice would even not be necessary

Nous aussi nous acceptons les cartes WIR, and it would be nice to have (not need to have , but nice to have)