234 results found

1. Error with Parent and Child Space Setup in Booking Engine

   In the current Booking Engine, there is a confusing issue with how parent and child space categories are handled. Guests are able to select all beds (child spaces) within a dorm (parent space) and also select the dorm itself. However, when attempting to finalize the reservation, the system displays the following error:

   "We're very sorry, the highlighted categories are not available for the selected dates. Please select another category to proceed with your booking."

   This occurs because the system allows the selection of both parent and child spaces simultaneously, but fails validation only at the final step. This behavior is unclear and can cause frustration for guests, as they may not understand why their reservation cannot proceed.

   Proposed Solution:

   Introduce a validation rule during the selection process to prevent simultaneous booking of parent and child spaces.
   Ensure the system provides clear feedback at the time of selection, rather than at the final step of the booking process.
   Impact:

   Improving this functionality will reduce guest confusion and improve the user experience on the Booking Engine. It will also help properties maintain a professional and seamless booking process.

   Please upvote this suggestion if you agree and share your comments to provide additional context for the Product team.

   In the current Booking Engine, there is a confusing issue with how parent and child space categories are handled. Guests are able to select all beds (child spaces) within a dorm (parent space) and also select the dorm itself. However, when attempting to finalize the reservation, the system displays the following error:

   "We're very sorry, the highlighted categories are not available for the selected dates. Please select another category to proceed with your booking."

   This occurs because the system allows the selection of both parent and child spaces simultaneously, but fails validation only at the final step. This behavior is… more

   9 votes

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2. Automatic Wait List Feature

   The requested feature is that guests can register on a wait list on fully booked dates with automatic email notifications for when rooms are again available on the desired date(s).

   This would remove any need for manual labor from the hotel side to handle wait lists.

   Example:
   - Guest tries to book a room Aug 1st - Aug 2nd
   - Hotel is fully booked
   - Guest opts in to our guest list by entering their email address
   - Hotel opens up for bookings on Aug 1st
   - Guest automatically receives email saying that the date(s) they searched for now have availability
   - Guest books room on hotel website on a first come first served basis

   The email is also sent to all other guests registered on the wait list on the desired date(s).

   The feature request is inspired by restaurant booking system Resy's Mobile Waitlist feature: https://helpdesk.resy.com/categories/waitlist-BJvLSvku_

   The requested feature is that guests can register on a wait list on fully booked dates with automatic email notifications for when rooms are again available on the desired date(s).

   This would remove any need for manual labor from the hotel side to handle wait lists.

   Example:
   - Guest tries to book a room Aug 1st - Aug 2nd
   - Hotel is fully booked
   - Guest opts in to our guest list by entering their email address
   - Hotel opens up for bookings on Aug 1st
   - Guest automatically receives email saying that the date(s) they searched for now have… more

   182 votes

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   33 comments  ·  Booking engine  ·  Delete…  ·  Admin →
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   idea to upvote  ·  AdminJosef Lapka (Admin, MEWS) responded

   Review of Mews Search starting and in exploration phase

3. Notification when room status is changed

   Imagine this situation:
   Guests are early for CI and waiting for their room to be ready. This room could then be marked as "notify me about status change".
   When housekeeping changes the room status to "inspected" a notification is sent to the front office.
   Then they can call the guests and they can check in as early as possible.

   8 votes

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   idea to upvote  ·  1 comment  ·  Booking engine  ·  Delete…  ·  Admin →
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4. customize occupancy in the booking engine

   We would like to customize the occupancy in the booking engine, so that we have the posibility to manage the amount of available houses for sale.

   For example, when there is one house left in each house type, it should not be possible to sell in the Booking engine to avoid overbooking, so it is only possible to book by contacting us directly.

   13 votes

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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   
   

5. Conditional Display of Add-On Products Based on Rate Inclusions

   Enhance the booking engine to intelligently display add-on products based on the inclusions of the selected rate. Specifically, prevent the display of the breakfast add-on when the chosen rate already includes breakfast.

   Background:
   Currently, our booking engine is configured to offer both rates including anf excluding breakfast, allowing guests to add breakfast as an optional extra if it is not included. This approach works well for rates not including breakfast. However, when a rate that includes breakfast is the only option presented, the system still displays breakfast as an add-on. This redundancy not only confuses guests but also undermines the value of rates that are inclusive of breakfast, as it suggests breakfast might not be included when, in fact, it is.

   Example:
   If a guest selects a date such as NYE when the only rate avaialble includes breakfast, the booking engine still prompts the guest to add breakfast to their booking. This scenario leads to confusion and may impact the guest's booking experience negatively, as they might question whether breakfast is truly included in their rate.

   Requested Feature:
   Implement a feature within the Mews booking engine that:

   Automatically detects when a selected rate includes specific add-ons (e.g., breakfast).
   Conditionally hides these add-ons from the booking options to prevent redundancy and eliminate guest confusion.

   Enhance the booking engine to intelligently display add-on products based on the inclusions of the selected rate. Specifically, prevent the display of the breakfast add-on when the chosen rate already includes breakfast.

   Background:
   Currently, our booking engine is configured to offer both rates including anf excluding breakfast, allowing guests to add breakfast as an optional extra if it is not included. This approach works well for rates not including breakfast. However, when a rate that includes breakfast is the only option presented, the system still displays breakfast as an add-on. This redundancy not only confuses guests but also undermines the… more

   24 votes

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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   
   

6. only show space categories with capacity for the total number of occupants in a booking on the Booking engine.

   Please create the option to only show space categories with capacity for the total number of occupants in a booking on the Booking engine.

   2 votes

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7. Remove guest count in booking engine for bookable services that are independent of guest count

   For a bookable service for space like parking or bike, or similar a guest /adult count doesn’t make sense. It should be possible to disable the adult count field in the booking engine for that bookable service somehow.

   See https://community.mews.com/how-do-i-2/how-do-i-setup-a-booking-engine-without-guest-count-1676 for reference

   2 votes

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8. Booker Flow: Allow Booker to Determine if They are Financially Responsible

   Via The booker flow, it would be useful to offer a button that can help the guests determine who is truly financially responsible for the booking Booker Vs Staying Guest. In this manner, this can also help redirect the cost of the reservation more efficiently to the one truly responsible versus the fact that it always defaults to the booker account.

   This flexibility can reduce some of the manual work on the team when they must correct the billing and find the real responsible party.

   4 votes

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9. Datalayer with user data for 'Enhanced Conversion' on Google and Meta

   Upon a completed booking, it would be helpful if MEWS creates a datalayer with the personal data from the booking (name, email, phone number, and country) that can subsequently be sent to Google and Meta as part of 'Enhanced Conversion' to better optimize advertising.

   More info here: https://support.google.com/google-ads/answer/9888656

   4 votes

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10. Space types to be displayed according to an specific priority

    Spaces are shown in the BE based on the rate group and cancellation policy. For a hostel with dorms, rooms and beds, this make the dorms and rooms to be displayed firt (more expensive) rather than the beds (less expensive) and potential customers are easily discouraged when they only look at the first elements shown. It would be helpful to choose wich space type show first regardless of the pricing configuration.

    7 votes

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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    
    

11. Ability to set maximum children per booking

    In the configuration of the booking engine, you are able to select the maximum amount of adults per booking - but not the maximum amount of children.

    This feature would be nice to have.

    2 votes

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    idea to upvote  ·  1 comment  ·  Booking engine  ·  Delete…  ·  Admin →
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12. Multi property booking engine

    Create a multiproperty booking engine where guests can find availability and prices for multiple properties in the same city / region / country by querying on stay dates. Currently a specific property needs to be selected, resulting in a tedious process (with 7 properties in 1 city for example) resulting in low conversion and churn.

    4 votes

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13. Task for products added via the Booking Engine

    It would be great to have a task created when a product is added during the booking process on the booking engine. This will save time so the team do not have to search upcoming bookings.

    13 votes

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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    
    

14. Nationality information

    It would be good that "Nationality" field is mandatory when booking online on MEWS Booking Engine. This makes it easier to organise statistics report at the end of the month

    9 votes

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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    
    

15. Request guests' home location when booking

    Add an address field in the booking engine so we can understand where our guests are coming from. Also helps with marketing efforts. If the PMS can then take this data and create a report showing states/countries that had the most amount of guests, that would be amazing.

    1 vote

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16. "Booking Abandoned": Enable it for Availability Block Reservations Picked up in the BE

    There exists a "Booking Abandoned" flow (the 15mins offset) in the booking engine configuration. However, this flow does not apply to Availability Block Reservations picked up via that same booking engine link. It would be great to consider the same rule for these types of reservations as well.

    2 votes

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17. Mobile Phone Field on Reservation

    Our little Hotel has doors with PIN Code to allow 24h Checkin.
    We need a mandatory "Mobile Phone" field on the reservation form as a data input for the guest profile in order to later send out the Chekin PIN Codes to the guests arriving via SMS.

    We do this since 15 years now with an old booking engine. We decided to change to a new 360 PMS system and found Mews. But now in the onboarding process we had to discover that Mews has no such field. Thus we can not continue to send Checkin SMS Pin Codes to all of our guests. Only via Email. But this is not the best practise as lots of people do not read their Mails before checkin. Ending up in calling us in front of the closed doors when they arrive late.

    Please set up a feature to add this new field in the booking form. You could set-up custom fields for that for example. Important however would be to also ask for the county code of the number. Or another quick help would be to use the existing Phone field, but to give us a possibility to also insert text like: "Please give us your mobile phone number für Checkin PIN SMS"

    What is your opinion?
    Hope to hear from you soon.

    Best regards,

    Tom

    Our little Hotel has doors with PIN Code to allow 24h Checkin.
    We need a mandatory "Mobile Phone" field on the reservation form as a data input for the guest profile in order to later send out the Chekin PIN Codes to the guests arriving via SMS.

    We do this since 15 years now with an old booking engine. We decided to change to a new 360 PMS system and found Mews. But now in the onboarding process we had to discover that Mews has no such field. Thus we can not continue to send Checkin SMS Pin Codes to… more

    3 votes

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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    
    

18. Pictogram and accomodation type

    We would like to submit a few modifications regarding the Mews Booking Engine, which is used by a variety of hotels with different concepts.

    Choice of pictogram: We would like each user to have the option to select a pictogram based on the type of accommodation they manage, for example, a "house" pictogram instead of "bunk bed."

    Clarification on pricing: Below the price, it currently states "per room/per night." We request that this be changed to "per accommodation," and this should also apply in all languages version. Or give the possibility to choose if we want it per room or per accomodation.

    Clarification in the occupancy tab: In the occupancy tab, it mentions "Room 1." This creates confusion for our clients, who are unsure if it refers to a room or an accommodation.

    We hope that these requests will be taken into account by the relevant department.

    We would like to submit a few modifications regarding the Mews Booking Engine, which is used by a variety of hotels with different concepts.

    Choice of pictogram: We would like each user to have the option to select a pictogram based on the type of accommodation they manage, for example, a "house" pictogram instead of "bunk bed."

    Clarification on pricing: Below the price, it currently states "per room/per night." We request that this be changed to "per accommodation," and this should also apply in all languages version. Or give the possibility to choose if we want it per room or… more

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19. Average price for breakfast

    When a reservation is done with 1 Adult + 1Child than the average price of the breakfast for both products will be displayed.Breakfast adults: 20€, Breakfast child 10€ then it displays 15€. This can be very confusing for guests + staff. It is better to display the price per each product and do not show the average price

    26 votes

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20. segments

    At the moment you can only select one guest segment, ideally you would have the option to include more than one.

    3 votes

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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded