85 results found
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Show more info on restrictions to customer
Show "This period of stay requires a minimum of X nights" when minimum number of nights is required to book.
Or even better: show all room types that would be available if booking more nights.
INSTEAD of : No availability at all. This idea is basically an extension to: http://feedback.mewssystems.com/forums/918232-commander-pms/suggestions/36660946-show-alternate-availability-in-distributor185 votesReview of Mews Search starting and in exploration phase
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124 votes
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Calendar view; show the available bookable dates per apartment type to guests.
Currently a guest can only search for dates; checkin and checkout. Some guest have a strong preference for a particular apartment type and they want to know on which dates this apartment type is available. Currently this is not possible. Guest can only try a million times by entering dates and hope it is bookable. The solution can be calendar view or at least provide info on which dates there is the first availability. Apartment 'Superior' is available on July 25'th for 4 nights. With a calendar view (see AirBnb example) it is easy to see the free available spots.…
109 votesReview of Mews Search starting and in exploration phase
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product restrictions
Allow customization on when a product should or shouldn't be shown to the guest.
Some examples:
- Don't show breakfast product for breakfast included rates
- Restrict a product in the guest journey depending on minimum/maximum advance (will allow for gradually more expensive versions of the product as it gets closer to the date of stay)
- Restrict a product for certain days of the week (only available on weekends)
77 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Cancellation policies in reservation confirmation
Would be great if cancellation policies can be added in reservation details mentioned in booking confirmation received by customer.
Like this, he is fully aware of specific cancellation policies, even if booking directly with hotel via phone or email.71 votes -
Bed Configuration Option in Booking Engine
We have a large amount of room types that have King beds capable of being converted into Twin configuration. Rather than choosing a set amount of rooms to sell as "Twin" we would prefer to make it an OPTION for the guest to choose their bed configuration. That way the full quantity of splittable beds is available to sell on our booking engine. Additionally, from an operational perspective we know 100% which bed configuration guests require. Splitting beds (or combining them to a King) is very labour intensive and has cost implications from a linen/bedding perspective. Having clear options at…
56 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion. -
Packages available in Distributor
As a hotelier, I want to sell packages with special offers to my guests through Distributor.
Example: Enjoy the Valentine day in our hotel! Weekend stay, romantic dinner for two and a bottle of Champagne for 599 EUR.
I want these to be sold as packages rather than set up as special rates.
I want them to look like special offer.
I want them not to be limited to a specific date.
Please, share other ideas and requirements in the comments, thank you!
(issue raised on behalf of Gideon de V.)
55 votes -
Flexibility to add additional fields to Booking Engine
Properties are looking for more personalized experience. It's important to collect information such as allergies, personal preferences, arrival time, etc.
It would be great if there was a flexibility to add additional fields in the booking engine (arrival, allergies, preferences, occasion for the stay) and give properties flexibility to collect this important data from their guests at the time of booking.
47 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion. -
Mandatory Fields in Mews Booking Engine
Ability to add mandatory fields in Mews Booking Engine and transfer this data into the reservation information in form of notes or tasks automatically. Example, what is mandatory now is last name, email and if selected telephone number. We would like to have the ability to have specific preferences to better enhance the guest stay such as high floor, quiet location, near elevator, ADA. Also include the ability to have the guest select an estimated arrival time, example 8pm. This will improve housekeeping productivity. Additionally, have the ability to include if this is a Business, Leisure or Group stay. If…
45 votesHello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Proving Guest has accepted T&Cs tickbox
Whilst its 'controlled' in the booking flow that a guest cannot complete the reservation without ticking the acceptance box for T&Cs, when it comes to defending a chargeback it supports a stronger counter-challenge if we have the ability to send a screenshot of the reservation summary with the datapoint captured that the T&Cs were accepted and timestamped.
41 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Automatic Wait List Feature
The requested feature is that guests can register on a wait list on fully booked dates with automatic email notifications for when rooms are again available on the desired date(s).
This would remove any need for manual labor from the hotel side to handle wait lists.
Example:
- Guest tries to book a room Aug 1st - Aug 2nd
- Hotel is fully booked
- Guest opts in to our guest list by entering their email address
- Hotel opens up for bookings on Aug 1st
- Guest automatically receives email saying that the date(s) they searched for now have…36 votesReview of Mews Search starting and in exploration phase
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Airbnb, Expedia & Booking.com Chat Integration
Integrate with Airbnb, Expedia and Booking.com directly including Chat API so that we can have a universal chat experience for our guests, currently we are having to use a clunky external system that provides a unified inbox.
But it would be SOOOO much better if this was integrated directly into MEWS.
34 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Possibility to turn off automated e-mails for individual guests
We are expiring very unsatisfied guests who stays with us every week and is 'getting spammed with e-mails' both before and after each of their stay. We need to option to turn the automated e-mails off in the guest profile.
These e-mails should still be sent to all new guests whereas returning guests seem to get VERY annoyed by receiving the same e-mails weekly in connection with their stays.
Right now our only option is to completely remove their e-mail address from Mews which creates tons of issues with multiple guest profiles for the same guest, issues with sending confirmations…
34 votesHello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Option to change background image in Distributor (Multi Property )
We have 2 beach resorts on the same beach and we combine them into one distributor booking engine.
The background image on the first page (select date) is of some random city. It looks ridiculous and is definitely killing conversion.
I have been told we cannot change this.
Surely a plain white background would be preferable to this generic cityscape which will suit probably one in 20 propertys or less.
Really annoyed about this as when we started using this combined booking engine for 2 property's this picture was not there its just been added.
it looks terrible as we…31 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion. -
Display lowest available rate in booking engine calendar
Display lowest available public rate in booking engine while selecting dates ( similar to SynXis booking engine), or show no availability.
This is a standard of Leading Quality Assurance (LQA) for The Leading Hotels of the World.
30 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Registration Form Questions
Let hotels add additional questions to the registration form, such as vehicle information.
30 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Booking engine: ability to hide or customise products for certain rates booked
Booking engine: ability to hide or customise products for certain rates booked, e.g. if package/promotional rate includes free breakfast, full price breakfast product should no longer be available to choose (user journey)
28 votes -
External name space types
When we use the space types in combination with the booking engine, the name of the space type is displayed very prominently in the booking proces.
When you book a house, boat, bicycle or special accommodation instead of a room, the booking engine shows it as e.g. a site.
We would like to see this at least as an external name that you can change to whatever you want.26 votesHello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Solution to display "Accessible" room to respect ADA in US
A solution to display room respecting "ADA" (American with Disabilitites Act") nicely on Booking Engine. Currently, you need to create a new room space for each ADA room. It complicates greatly the usability as user see many room type on Booking Engine. You can see a solution on freehandhotels.com booking engine with a tick box "Accessible"
24 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion. -
Serveral guests under 1 booker
It would be great if a booker makes reservations for several guests, that we have several fields, instead of one guest field.
22 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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