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Mews User Management

Mews User Management

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  1. Allow the full user edit screen for admins when editing another user like when your editing your own profile / account.

    We add the users to mews and would include 2FA and profile picture so new users have a fully set up account. Right now these options are not available for admins (we have a specific hardware for 2FA and dont want employees to use their private mobile phones for 2FA for security reasons).

    Also it would be great to have an option to specify what users can change by itself similar to the enforce 2FA. Good behaviour would be…

    3 votes

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  2. When making a user profile it would be nice to have an end of employment date or something similar that allows to account to freeze or pause when an employee is not working at the property anymore. This would be a safeguard for responsible user management. This combined with a reminder in advance for users who have user management configured that a user has to be deleted or his/her access has to be extended soon.

    1 vote

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  3. Restrict some users from being able to delete products within the reservation or billing. Either an approval code from a manager could be entered to allow them to delete it, or the manager themselves who has the permission deletes the product themselves

    1 vote

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  4. We have collaborators who have left the company, and we haven't been able to revoke their permissions. As a policy, we don't delete user accounts but rather remove their permissions. However, we've encountered cases where we can't do this because they have scheduled automatic reports, and as administrators, we can't view or remove them.

    1 vote

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  5. Now it's a choice to use 2FA, but since the increase of cybercrime it should be mandatory to have it switched on.
    I can't select it in the user profile to have it mandatory, this would add a crucial extra in the fight against cybercrime.

    1 vote

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  6. Bij het aanmaken van een nieuwe gast of bedrijf het kunnen plaatsen van afspraken of specifieke wensen van een gast.
    Bij het aanmaken van een nieuwe reservering dat deze gegevens dan worden overgenomen. Automatisch in het veld van eigenschappen worden vermeld.
    Denk aan - gastvoorkeur op eerste etage, kamer met bad

    1 vote

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  7. to give the right to close a bill at any time only to a specific person not the whole organisation

    1 vote

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  8. I have been attempting to limit the access front of office employees have to financial data or payment information which is both sensitive to the business and confidential. MEWS have informed me there is no way in preventing any employee who has access to changing housekeeping status to also view the financials of the business.

    Please could I have some help or if anyone else is finding this as an issue. While creating different roles and users I tested this ability to view all financial information. Therefore, any user with housekeeping privilages can view any information within ‘Finance’ on the…

    3 votes

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  9. Access to reservations, but read only. This is useful for smaller properties where for example the security guard needs to check passports/ID to make sure the correct person is in front of them.

    But then don't give them the access to make any changes to them.

    3 votes

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  10. On my team, we have a lot of people that "wear many hats" As an example, we have 6 people on the guest services team. 2 of those 6 are concierge as well and will be the ones assigned to follow up with a guest when they request recommendations.

    Instead of assigning a task generally to the whole Guest Services team and wait for these two specific people to address the task, I would like to be able to assign people multiple roles so that those two people can be Guest Services and Concierge. This is just an example, at…

    2 votes

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  11. It would be great if you can put your custom links as shortcuts at dashboard

    1 vote

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  12. The onboarding manager should stick with the project for 6month to a year and not 5 days after going live. We are a new hotel and did not have reservation prior to going live. now that we are live several questions arise and there is no direct number to contact. I have read the help articles but still do not get a clear answer from them. I have submitted the question through contact us and still have not gotten answers. If there is a number to call direct when it is an urgent need that would be more helpful.

    2 votes

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  13. Small one, but can we remove the deleted products from all product reports, this would make it easier for our operations team to pull reports and schedule them.

    Really it's about giving our teams the cleanest data possible, I know they can select or deselect the products – we have a lot of products that were created whilst we were setting up the property, that we really don't need.. and whilst they are deleted – they show up in this report.
    As there aren't any other key filters (eg Product Group) it's just messy and difficult for the operational team…

    2 votes

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  14. Pouvoir retirer certains droit à des utilisateurs, par exemple, j'ai une réceptionniste qui à interdiction de traiter les annulations, je ne peux pas lui retirer ce droit.

    il serai bien de créer un système d'interdiction.

    1 vote

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  15. We are working with Assa Abloy integrations and have self kiosk in some hotels. We experience on occasion a situation where we want to track how the key was created for the guest, but find that there is no method of actually tracing back (other then timestamp, and then use cctv) who has made the keycard and where.

    Basically, the request is, add 'who' made the key cards in the action log.

    3 votes

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  16. We should be able to change the base rate of a rate plan in case something was built out incorrectly or changes instead of creating new rate plans for all the one's attached to that derived rate.

    1 vote

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  17. It would be great if we can delete multiple employees/users at the same time (in bulk) in stead of doing it 1 by 1

    2 votes

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  18. Offer Mews University in Dutch. Translated text and subtitled or voice translation.

    1 vote

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  19. Chain hotels that manage (Group-) or individual reservations for 95% from headquarters level want to restrict individual hotels to make any changes on the reservation. Especially, when the majority of guests are corporate travellers whereby the booking has been made by the company booker. There is an agreement between Chain and Company HQ, whereby the individual hotels are not allowed to make any changes on the reservation.

    Restricting employees to only view the reservation details, but are still able to check-in/out and handle the billing of the guestprofile would resolve this.

    1 vote

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  20. 2 votes

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