89 results found
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Chain settings
The ability to manage all the properties from one master account. user craeation and management of priviliged, rate creation, product creation, templates, adding integrations,
Manage reservations from a property to another11 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Separate room type overbooking from overall property overbooking
We would like to set a diffusive overbooking strategy without influencing the overall property occupancy, meaning that the guest will be able to always book the lowest category even though it is not available, untill all the highest categories are fully booked, without creating a total property overbooking. Summing up, we would like to separate the room type overbook (for example economy + 5) from the overall propoerty overbook (no overbook allowed at property level)
Thank youEmanuele
7 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your s
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Multi select filters in space status report
Be available to remove from THE SPACES the rooms that are out of order and service, to concentrate more in the DIRTY, CLEAN AND INSPECTED.
I don't want to know in the front page the OUT OF ORDER AND OUT OF SERVICE. I only want to see them when I go inside the Space Status.
Hope you can make the change.
2 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Multi-property with 1 email inbox
We have multi-property and 1 gmail account - payment failure notification emails are received without a property name so we have to go property by property to locate the booking which has a failed payment.
1 voteHello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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default setting for optional release date
It would be great to be able to choose the optional release date in the settings for each property instead of it beeing fix and only being able to change manually.
13 votesHi Tini,
Thank you for your suggestion. We have set your request as one to be upvoted by the Mews Community as per our discussion via email.
We will keep an eye on this request as more members of the Mews Community interact with it.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Spanish ID on Identity scanner
To include an option (at Property setup configuration) to enable/disable automatic filling of guest NIF with its ID when scanning a guest ID document.
This would speed up the check in a little bit. Thanks3 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Product availability
If the property offers e.g. 10 baby beds the product should only be bookable if one of the 10 beds are available.
Second option would be that e.g. only 2 of the 10 double rooms have the space for an extra bed -> restricting on room count
320 votes -
ISTAT - Umbria
Properties in Italy need an ISTAT report. This process can be automated and already is automated in certain regions of Italy. It would make things easier for properties in Umbria if they could also automate this report.
5 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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action log showing original price
For properties, only the reservation manager has access to the Rate Management in Mews. So when employees are changing the rate of the booking, they will not be able to know what was the original price of the rate. They will only see from the action log the original rate and not the original price. Properties are pushing not just the original rate but also the original price of the rate in the action log without the products attached.
46 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Consolidated Reservation Arrival Screen for easier viewing of all Arrivals
The current arrival screen is based upon cards. For smaller properties with a few arrivals that may work. However, for larger properties, it is harder to find the right guest because of scrolling. It would be nice to consolidate this view (maybe with a new filter) that makes the reservation card information into one line much like the reservation screen and it can be filtered by Arrival Time, Queue or by Alphabetical Order, or Room Number or Room Type. For properties that have many arrivals this would be much easier to navigate.
1 voteHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Move posted Services to other properties
As we are a couple properties using MEWS, it would be amazing to move postings from one to the other property in the same hotel-chain.
So if a guest has consumed lunch in partner property, it would be amazing to post it on the room in our hotel.
10 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Ability to reconcile Mews monthly Platform space invoice
Allow properties to be able to see their Average monthly space add ons and removals so that they can balance the Invoice issued by Mews for platform fees.
2 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Generate more complex guest UIDs to decrease the amount of duplicate profiles created in MEWS.
Currently we create guests' Unique IDentifiers' (UIDs) from email addresses and it works great in most cases, however this is a flawed approach as email is not a required data point, and if a guest does not use one this effects duplicate guest profiles in MEWS (once the guest returns to the property for another stay). Properties then have to merge these profiles, losing time, and reporting accuracy.
In my opinion this is not good user experience, is inefficient and requires a more elegant solution.
We could for instance generate them from: Name + Surname + Street name instead.
8 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Lenght of stay
With a property where length of stay plays a role for pricing, it would be convinient to see the number of nights directly under the arrival and departure day (both in timeline, but especially on "properties" overview.
14 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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display of reservation empty
sometimes when you open a reservation there is no information displayed (at all). you need to click on another tab to go back to your "properties" tab to view.
this causes huge issues and mistakes2 votesHi Mewsers,
This request has been identified as a bug, that has bene resolved. Should you encounter this issue again, please do let us know.
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Unified Inbox
Having an inbox in Mews where all messages from different OTAs come would be absolutely fantastic.
All messages would come directly to the PMS and properties wouldn't have to go to all OTAs separately.
2 votesHi Rosta,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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able to see guest side of communications
either in the demo or real version, it is very difficult to gain insight on the guest experience of the communications. for example:
* where do guest click to add their credit card details or how to disable the cc details.
* what does the confirmation look like or get a sample of the pre-arrival communication.
* what does it look like when you email the guest a copy of their bill.
* what does a guest profile look like and is the guest able to see just the bookings at your property or all the mews connected properties
*…3 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Rate Reports, by segment, by day
Be able to pull a report by rate plan, by date, by segment and if you have multiple properties by property.
3 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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Suppress Deposit Feature for US Properties
In the US, we should not use the "Deposit" feature as it is consider revenue. Therefore, the practice should be a "Prepayment" which is not a term normally used in the US. Therefore, it would be good to have an option to remove the "Deposit" feature for US properties. This causes issues for US properties accounting teams.
1 voteHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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why to merge existing customer while creating a reservation for 2 or 3 room under same name???/
If the property wants to assign different rooms to different people name that is separate but it should be by default while creating a reservation it should be under one name for all the group or multiple room unless needed by the guest.
but mostly no one cares for that as from the guest side but from property we need to keep on merging them especially when we are running busy
1 voteHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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